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If I could give 10 stars I would
If I could give 10 stars I would If I could give 10 stars I would Such an amazing service so needed during the times when EDD almost never picks up Claimyr gets me on the phone with EDD every time without fail faster. A much needed service without Claimyr I would have never received the payment I needed to support me during my postpartum recovery. Thank you so much Claimyr!
Really made a difference
Really made a difference, save me time and energy from going to a local office for making the call.
Worth not wasting your time calling for hours.
Was a bit nervous or untrusting at first, but my calls went thru. First time the wait was a bit long but their customer chat line on their page was helpful and put me at ease that I would receive my call. Today my call dropped because of EDD and Claimyr heard my concern on the same chat and another call was made within the hour.
An incredibly helpful service
An incredibly helpful service! Got me connected to a CA EDD agent without major hassle (outside of EDD's agents dropping calls – which Claimyr has free protection for). If you need to file a new claim and can't do it online, pay the $ to Claimyr to get the process started. Absolutely worth it!
Consistent,frustration free, quality Service.
Used this service a couple times now. Before I'd call 200 times in less than a weak frustrated as can be. But using claimyr with a couple hours of waiting i was on the line with an representative or on hold. Dropped a couple times but each reconnected not long after and was mission accomplished, thanks to Claimyr.
IT WORKS!! Not a scam!
I tried for weeks to get thru to EDD PFL program with no luck. I gave this a try thinking it may be a scam. OMG! It worked and They got thru within an hour and my claim is going to finally get paid!! I upgraded to the $60 call. Best $60 spent!
Ask the community...
- DO post questions about your issues.
- DO answer questions and support each other.
- DO post tips & tricks to help folks.
- DO NOT post call problems here - there is a support tab at the top for that :)
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I'm in a similar situation - just got furloughed from my retail job yesterday and feeling overwhelmed about the whole process. Reading through everyone's responses here is really helpful! One question I have is about the waiting period that Grace mentioned - does that mean there's automatically a delay before you start receiving benefits, or is that just processing time? Also, for anyone who's been through this, do you have to actively search for other work while on furlough, or does the expectation of returning to your original job count as your work search requirement? I want to make sure I'm following all the rules correctly so I don't mess up my claim.
Hey Ethan! The waiting period Grace mentioned is just processing time - there's no automatic delay like some other states have. As for work search, you still need to be "able and available" for work, but since you're expecting to return to your furloughed job, you can often satisfy the work search requirement by being available for recall. Just make sure to document that you're ready to return when called back. Some people register with job search websites or check a few listings each week just to be safe, but the key is being genuinely available if other opportunities come up or if your employer calls you back early.
I went through furlough unemployment with NYS Department of Labor about 6 months ago when my manufacturing company temporarily shut down our production line. Here are some key things I wish I'd known: 1) File your claim the Sunday of the week your furlough starts - the system processes new claims on Sundays and you want to get in the queue early. 2) When they ask about your "last day worked," use the actual last day you worked, not the day your furlough officially begins. 3) Keep checking your online account regularly because sometimes they'll request additional documentation and you only have a limited time to respond. 4) If your employer offers any kind of benefits continuation during furlough (like health insurance), make sure to mention that in your application - it won't affect your UI eligibility but they like to have complete info. The whole process took about 2 weeks for me to see my first deposit, and I was able to collect benefits for the full 7 weeks I was furloughed before getting called back. Don't stress too much - furlough situations are pretty straightforward for them to process!
This is really detailed advice, thanks Sophia! I'm curious about the timing - you mentioned filing on Sunday of the week your furlough starts. My furlough officially begins this Monday, so should I file this Sunday (tomorrow) or wait until the following Sunday? I want to make sure I get the timing right since you said it's important to get in the queue early.
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update?? did u get thru??
@Aria Park Yes, they do charge a fee - I think it was around $20 but honestly worth every penny considering I was about to lose my mind from calling for weeks. They have the pricing on their website. For me it was way better than missing more work to sit on hold all day!
Been lurking here for a while and finally decided to jump in since I'm dealing with the exact same nightmare. Week 2 of trying to reach someone about a payment issue and it's honestly affecting my mental health at this point. Reading through all these comments gives me some hope though - seems like there are actual solutions that work! Going to try that 8am call strategy with the specific number sequence first, and if that doesn't work I'll look into the Claimyr service. Thanks everyone for sharing what's worked for you, this community is a lifesaver when the system is failing us this badly.
@KaiEsmeralda I completely relate to the mental health aspect of this whole ordeal. I went through something similar last year and it was exhausting having to choose between spending entire days on hold or risking missing important calls. One tip that saved my sanity - if you do try the manual calling route, consider using speaker phone and doing other activities while you wait. I actually got through twice by calling while doing household chores, so I wasn't just sitting there getting more frustrated by the minute. The system really shouldn't be this broken, but at least this community has shown there are ways around it. Rooting for you!
@KaiEsmeralda Welcome! You're definitely in the right place - this whole thread has been so helpful for me too. I was literally at my breaking point after 2+ weeks of getting nowhere with the phone system. That feeling of it affecting your mental health is so real and valid - it's incredibly stressful when you need help with your benefits and can't even reach a human being. The 8am strategy with the specific number sequence that @Jay Lincoln shared is definitely worth trying first. If that doesn t'work out, the Claimyr option seems to be working for people even though it costs money. Sometimes you just have to invest in your sanity, you know? Really hoping you get through soon - keep us updated!
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The phone system is ridiculous. I've called probably 200 times over the past month trying to get my disqualification explained and I've gotten through TWICE. Both times they told me different things about my appeal process. The whole NYS Department of Labor phone system needs to be completely overhauled.
I feel your pain! I've been dealing with the same issue trying to reach them about my benefit calculation. What worked for me was calling exactly at 8:00 AM on Tuesday - seems like they have more staff available earlier in the week. Also, I noticed that if you select the option for "reporting fraud" (even though that's not what you need), you sometimes get through to a real person faster who can then transfer you to the right department. It's frustrating that we have to use these workarounds just to get basic help with our claims.
That's a smart tip about calling at 8 AM on Tuesday! I never thought about trying different days of the week. The fraud option workaround is clever too - it's sad that we have to game the system just to get help. I'm going to try your Tuesday morning strategy next week. Did you actually get your benefit calculation issue resolved when you finally got through?
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I'm new to this community and just went through this exact situation last week! Made a phone certification error where I accidentally said I wasn't looking for work when I actually was. The panic was real - I spent the whole weekend convinced I was going to face fraud charges. What really helped me was following the advice I'm seeing echoed here: I immediately sent a detailed message through the secure portal explaining exactly what happened and when, then kept trying the phone line. I actually got through on my 4th day of calling using the 8 AM strategy someone mentioned - called right at 8:00 AM and got into the queue. The agent was super understanding and said these phone system mix-ups happen constantly. She corrected my certification on the spot and just had me confirm the right information. No penalties since I reported it right away! The whole call took maybe 10 minutes once I actually got through. For anyone dealing with this now - don't panic, document everything, and keep trying. The system is definitely confusing but they have processes in place to fix honest mistakes. This thread has been such a lifesaver for people navigating these stressful situations!
This is so encouraging to hear! I'm dealing with this exact situation right now and reading your success story gives me so much hope. The fact that you got through on day 4 and the agent was understanding makes me feel like there's light at the end of the tunnel. I've been trying the regular phone line for two days with no luck, but I'm definitely going to try that 8 AM strategy tomorrow morning. It's such a relief to know that they really do treat these as honest mistakes when you report them quickly. Thanks for sharing your experience - it's exactly what I needed to hear right now!
I'm new to this community but currently dealing with this exact same issue! Made a phone certification error two days ago where I accidentally answered that I didn't work any hours when I actually did work part-time. I've been absolutely terrified about fraud allegations and potential penalties. Reading through everyone's experiences here has been incredibly reassuring - it's clear these phone system mistakes are way more common than I thought. I immediately sent a message through the secure portal after it happened, and I'm going to try that Claimyr service since I can't get through the regular line no matter how many times I call. The advice about keeping detailed documentation is really helpful. I've started a log with dates and times of all my contact attempts. It's also good to know about the TC-FOC form - I had no idea there were specific correction processes available. Thanks to everyone for sharing their stories and creating such a supportive thread. Seeing that others got their situations resolved without major penalties by acting quickly gives me hope. Will definitely update once I manage to reach an agent!
Welcome to the community! I'm also new here and going through a very similar situation - it's amazing how many of us are dealing with these phone certification errors. Your proactive approach of immediately messaging through the portal and starting that documentation log shows you're handling this exactly right. I've been following this thread closely since I found it while panicking about my own mistake, and what really stands out is how consistent everyone's advice is: act quickly, document everything, and don't give up on reaching an agent. The fact that @fa735b3835d3 just shared their successful resolution after 4 days of calling gives me hope for all of us currently stuck in this situation. The Claimyr service seems to be working well for people who can't get through the regular way. I'm planning to try it myself if the 8 AM calling strategy doesn't work tomorrow. It's such a relief to find a community where people share practical solutions instead of just complaining about the system. Keep us posted on your progress - your experience will definitely help the next person who finds this thread in a panic!
Natasha Kuznetsova
I went through this same confusion earlier this year! In addition to what others mentioned, you can also try logging into your NY.gov account and looking under "My Online Services" - sometimes the determination letters show up there first before being mailed. Also, if you're able to certify for weekly benefits and haven't been blocked from the system, that's usually a positive sign. The 2-week timeframe is still pretty normal for processing, especially if they need to verify employment with your previous employer. Keep doing those weekly certifications even if you haven't gotten a clear answer yet - you don't want to miss any potential back pay if you do get approved!
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Fernanda Marquez
•Thanks for mentioning the NY.gov account - I never thought to check there! I've just been looking at the regular unemployment portal. That's a good point about continuing the weekly certifications too, I was worried I might be doing something wrong by filing them without knowing my status for sure.
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StarSurfer
Another thing to check - if you can see a "Weekly Benefit Amount" listed anywhere in your account (even if it says $0), that usually means your claim went through initial processing. Also, make sure you didn't miss any requests for additional documentation. Sometimes they'll send a message asking for pay stubs or separation paperwork and if you don't respond within 10 days, it can hold up your claim indefinitely. The fact that you can still file weekly claims is definitely encouraging though - when claims are outright rejected, they typically block you from filing at all.
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William Schwarz
•That's really helpful about the Weekly Benefit Amount - I'll look for that! I haven't seen any requests for additional documentation yet, but now I'm worried I might have missed something. Where exactly would those requests show up? Would it be in the same correspondence section that was mentioned earlier, or somewhere else in the account? I want to make sure I'm checking all the right places so I don't accidentally miss anything important.
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