New York Unemployment

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Using Claimyr will:

  • Connect you to a human agent at the NYDOL
  • Skip the long phone menu
  • Call the correct department
  • Redial until on hold
  • Forward a call to your phone with reduced hold time
  • Give you free callbacks if the NYDOL drops your call

If I could give 10 stars I would

If I could give 10 stars I would If I could give 10 stars I would Such an amazing service so needed during the times when EDD almost never picks up Claimyr gets me on the phone with EDD every time without fail faster. A much needed service without Claimyr I would have never received the payment I needed to support me during my postpartum recovery. Thank you so much Claimyr!


Really made a difference

Really made a difference, save me time and energy from going to a local office for making the call.


Worth not wasting your time calling for hours.

Was a bit nervous or untrusting at first, but my calls went thru. First time the wait was a bit long but their customer chat line on their page was helpful and put me at ease that I would receive my call. Today my call dropped because of EDD and Claimyr heard my concern on the same chat and another call was made within the hour.


An incredibly helpful service

An incredibly helpful service! Got me connected to a CA EDD agent without major hassle (outside of EDD's agents dropping calls – which Claimyr has free protection for). If you need to file a new claim and can't do it online, pay the $ to Claimyr to get the process started. Absolutely worth it!


Consistent,frustration free, quality Service.

Used this service a couple times now. Before I'd call 200 times in less than a weak frustrated as can be. But using claimyr with a couple hours of waiting i was on the line with an representative or on hold. Dropped a couple times but each reconnected not long after and was mission accomplished, thanks to Claimyr.


IT WORKS!! Not a scam!

I tried for weeks to get thru to EDD PFL program with no luck. I gave this a try thinking it may be a scam. OMG! It worked and They got thru within an hour and my claim is going to finally get paid!! I upgraded to the $60 call. Best $60 spent!

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Ask the community...

  • DO post questions about your issues.
  • DO answer questions and support each other.
  • DO post tips & tricks to help folks.
  • DO NOT post call problems here - there is a support tab at the top for that :)

Andre Dupont

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Hey! I'm dealing with the exact same thing right now - filed 3 weeks ago and still waiting on my first payment after the waiting week. Been certifying religiously every Sunday but nothing yet. Really stressing about bills piling up. Has anyone had luck calling the main number or is it still impossible to get through? Might have to try that claimyr thing people are mentioning...

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@Andre Dupont I m'in almost the exact same situation! Filed about 2.5 weeks ago and just finished my waiting week. The anxiety about bills is real 😰 From what everyone s'saying here, it sounds like 2-4 weeks is normal but definitely try calling if you hit the 3 week mark. The claimyr service seems to be getting good reviews from people here - might be worth the $20 just for peace of mind. Keep certifying though, that s'the most important thing!

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Isla Fischer

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Just went through this same situation last month! For me, the first payment came exactly 3 weeks after completing my waiting week. The key thing is to make sure you're logging into your account and checking for any "action items" or document requests - sometimes they need additional verification and won't tell you unless you check. Also double-check that your direct deposit info is correct in your profile. Once mine started, I got all the backpay in one lump sum which was actually pretty nice. Hang in there, the wait is nerve-wracking but it does come through!

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Zara Shah

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@Isla Fischer This is super helpful! I didn t'even think to check for action items in my account - just been focusing on the weekly certifications. Going to log in right now and see if there s'anything I missed. The direct deposit tip is good too, would hate for that to be the holdup. Really appreciate you sharing your timeline, gives me hope that I m'probably close since I m'right around that 3 week mark now 🤞

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I've been through this same situation! When I first started collecting unemployment in NY, I was so anxious about when the payments would actually show up. From my experience over the past 6 months, if you certify on Sunday, the money typically hits your account Tuesday or Wednesday. The key thing is to make sure you certify as early as possible - I always do mine Sunday evening right when it becomes available. Also, double-check that your direct deposit info is 100% correct in your my.ny.gov account because even a small typo can cause major delays. One time my payment was delayed by a week because I had an old routing number in there. Hope this helps ease your worry - the system does work once you get into the rhythm of it!

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This is so reassuring to hear! I'm in the exact same boat as Jessica - just got approved after my restaurant closed down and I'm stressed about timing with bills coming up. Your tip about certifying Sunday evening is really helpful. Did you ever have any issues with the my.ny.gov website being slow or crashing when you tried to certify? I've heard some people complain about technical problems but wasn't sure how common that actually is.

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Aaliyah Reed

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@Keisha Thompson @Jessica Nolan I ve had'the my.ny.gov site crash on me a few times, especially on Sunday evenings when everyone is trying to certify at once. My advice is to try certifying earlier in the day on Sunday or even late Saturday night if the system lets you. If the site does crash while you re in'the middle of certifying, don t panic'- your progress usually saves and you can pick up where you left off. Just make sure to complete it before the deadline. I also learned to screenshot my confirmation page just in case there are any disputes later about whether I certified on time.

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Cedric Chung

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I just went through this exact same process a few weeks ago! The waiting period after your first certification is definitely nerve-wracking, especially when you have bills due. In my experience, NYS unemployment payments typically arrive within 2-3 business days after certifying. Since you filed on Sunday, you should see the money by Tuesday or Wednesday. One thing that helped me was setting up text alerts through my bank so I'd get notified immediately when the direct deposit hit. Also, make sure you have the my.ny.gov app downloaded - it makes it much easier to check your payment status and certify each week. The good news is once you get into the routine, the timing becomes pretty predictable. Hang in there!

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Carmen Lopez

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The whole system is honestly a nightmare to navigate. Between the confusing website, impossible phone lines, and constant delays, it's like they don't want you to get benefits. But unfortunately it's the only safety net we have. Just be prepared for lots of frustration and bureaucratic nonsense.

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Yuki Ito

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so true, took me forever to figure out the weekly claim thing

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Kaiya Rivera

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One thing that really helped me when I first applied was gathering all my documents beforehand. Make sure you have your driver's license or state ID, Social Security card, and detailed employment info for every job in the last 18 months - employer names, addresses, phone numbers, dates of employment, and reason you left each job. Also have your bank account info ready for direct deposit setup. The application process goes much smoother when you're not scrambling to find paperwork halfway through.

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Ravi Malhotra

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This is really helpful advice! I'm definitely going to start gathering all this info now just in case. Do you know if there's a specific format they want for the employment history, or is it just whatever details you can provide? Also wondering if pay stubs or W-2s help speed things up at all?

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honestly the whole system is confusing... i tried to apply when i was in school and they kept asking me weird questions about my availability. took forever to get through to anyone at NYS Department of Labor to explain what they actually wanted

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Malia Ponder

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If you're having trouble reaching NYS Department of Labor by phone, I had success using Claimyr (claimyr.com) to get through to an actual agent. They have a video demo at https://youtu.be/qyftW-mnTNI that shows how it works. Made it way easier to get my student status questions answered directly instead of guessing what they wanted.

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Kyle Wallace

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Make sure you're ready to accept work that conflicts with your class schedule if they offer it, because that's what 'able and available' means in practice

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That's a really important point Kyle. @caf6077ba93b Aliyah, you should be prepared that if they offer you a full-time job that conflicts with your class schedule, you might have to choose between the job and maintaining your unemployment benefits. The "able and available" requirement is pretty strict - they want to know you'll prioritize work opportunities over school if it comes down to it.

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Micah Trail

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Reading through all these experiences has been incredibly helpful! I'm currently in week 4 of waiting for payments with no explanation from the system. I haven't worked in other states recently, but I'm wondering if there are other common verification issues that cause similar delays? For those who successfully got through to agents, what other types of holds or flags did they mention besides the interstate wage verification? I'm trying to prepare for when I finally reach someone so I can ask about the right things. Also, has anyone had success with the secure messaging system, or is calling really the only way to get these issues resolved?

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@048b44a5e3bf Great question! From what I've seen in this thread and my own research, other common verification issues include: employer disputes (when your former employer contests your eligibility), ID verification mismatches (even when it shows as "verified" online), work search requirement flags, and sometimes random fraud prevention holds that are totally automated. I'd also ask about any "pending determinations" on your account - that seems to be the technical term they use. As for secure messaging, I've heard mixed results - some people get responses within a week, others never hear back. Calling still seems to be the most reliable way to actually resolve these holds, unfortunately. Make sure to ask the agent to explain exactly what was causing the delay so you understand what happened!

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This thread has been so incredibly helpful! I'm in week 9 of waiting for my first payment and was starting to think I was the only one dealing with this nightmare. Reading about everyone's interstate wage verification issues is eye-opening - I worked remotely for a company based in California for about 3 months last year while living here in NY, and I bet that's what's causing my delay too. The fact that the system gives us absolutely zero indication that these verifications are happening in the background is infuriating. We're left thinking we did something wrong or our claims got lost when really it's just bureaucratic delays behind the scenes. I've been trying to call for weeks with no success, but I'm going to try the Claimyr service that @facf45268409 mentioned since traditional calling clearly isn't working. Thank you all for sharing your experiences and advice - this community support is literally the only thing keeping me sane right now!

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Miguel Diaz

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@0e1d091045f1 You're definitely not alone in this! Week 9 is brutal - I can't imagine the stress you're dealing with. The remote work for a California company while living in NY could absolutely be causing interstate verification delays. That's actually a tricky situation because the system might be trying to figure out which state should handle your wages. When you do get through (whether through Claimyr or traditional calling), definitely mention that specific work arrangement - remote work across state lines can create unique complications in their system. Stay strong, and once you get it resolved, you should get all that backpay in one lump sum. This community has been a lifeline for so many of us dealing with these unexplained delays!

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