New York Unemployment

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Using Claimyr will:

  • Connect you to a human agent at the NYDOL
  • Skip the long phone menu
  • Call the correct department
  • Redial until on hold
  • Forward a call to your phone with reduced hold time
  • Give you free callbacks if the NYDOL drops your call

If I could give 10 stars I would

If I could give 10 stars I would If I could give 10 stars I would Such an amazing service so needed during the times when EDD almost never picks up Claimyr gets me on the phone with EDD every time without fail faster. A much needed service without Claimyr I would have never received the payment I needed to support me during my postpartum recovery. Thank you so much Claimyr!


Really made a difference

Really made a difference, save me time and energy from going to a local office for making the call.


Worth not wasting your time calling for hours.

Was a bit nervous or untrusting at first, but my calls went thru. First time the wait was a bit long but their customer chat line on their page was helpful and put me at ease that I would receive my call. Today my call dropped because of EDD and Claimyr heard my concern on the same chat and another call was made within the hour.


An incredibly helpful service

An incredibly helpful service! Got me connected to a CA EDD agent without major hassle (outside of EDD's agents dropping calls – which Claimyr has free protection for). If you need to file a new claim and can't do it online, pay the $ to Claimyr to get the process started. Absolutely worth it!


Consistent,frustration free, quality Service.

Used this service a couple times now. Before I'd call 200 times in less than a weak frustrated as can be. But using claimyr with a couple hours of waiting i was on the line with an representative or on hold. Dropped a couple times but each reconnected not long after and was mission accomplished, thanks to Claimyr.


IT WORKS!! Not a scam!

I tried for weeks to get thru to EDD PFL program with no luck. I gave this a try thinking it may be a scam. OMG! It worked and They got thru within an hour and my claim is going to finally get paid!! I upgraded to the $60 call. Best $60 spent!

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Ask the community...

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I went through the same thing a few months ago! The first payment is usually the slowest because they're still processing everything on the backend even though it shows "approved" online. Like others said, 2-3 business days after certification is normal, but the very first one can take up to a week. Don't panic yet - if you certified Sunday, give it until Friday before calling. One thing that helped me was setting up text alerts through my bank so I'd know immediately when the deposit hit instead of constantly checking my account.

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That's really helpful advice about the text alerts! I didn't know banks could do that. I've been obsessively checking my account every few hours which is just making me more anxious. I'll set that up right now so I can stop constantly refreshing my banking app. Thanks for the reassurance that the first payment being slower is normal - that makes me feel a lot better about waiting until Friday before panicking.

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I'm dealing with the exact same situation right now! Filed my claim two weeks ago, everything shows approved, but my first payment took 8 days to arrive after my initial certification. The waiting is definitely the worst part, especially when you're counting on that money. What helped me was calling my bank to confirm they don't have any holds on government deposits - apparently some banks flag unemployment payments as suspicious if it's your first time receiving them. Also, NYS DOL processes payments in batches, so even though you certified Sunday, it might not get sent to your bank until Tuesday or Wednesday, then take another 1-2 days to post. Hang in there!

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I think it depends on your situation honestly. Mine got approved in like a week because it was straightforward - got laid off from my restaurant job when they closed permanently. But my friend who got fired is still waiting after a month because they're investigating whether it was misconduct or not.

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From my experience, the decision makers are adjudication specialists who are trained staff members at NYS Department of Labor. They handle cases that need manual review - things like disputed separations, eligibility questions, or when employers contest claims. The automated system only handles straightforward cases where everything checks out immediately. Since you're at 2 weeks pending, you're likely in the manual review queue. I'd recommend documenting everything about your job separation and keeping records of your job search activities just in case they need additional info. The waiting is frustrating but try to be patient - they do eventually get through all the cases.

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This is really helpful context! I'm in a similar situation - filed 3 weeks ago and still pending. My separation was due to a company restructuring so hopefully that's straightforward enough. Did you have to provide any additional documentation during your process, or did they just work with what you submitted initially? I'm worried they might need more info from me but I haven't heard anything yet.

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I've been tracking my deposits for the past few months and noticed they tend to hit earlier in the week when I file my claim right at midnight on Tuesday. If I wait until later in the day Tuesday to file, the deposit seems to push to Thursday or Friday. Also, direct deposit through certain banks like Bank of America tends to be faster than others. One thing that really helped me was setting up text alerts from my bank so I know the exact moment it hits rather than constantly checking my balance. NYS Department of Labor's processing is pretty consistent - it's usually the bank processing that adds the extra day or two of uncertainty.

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That's really helpful advice about filing right at midnight! I never thought the timing during Tuesday would make a difference. I've been filing around lunch time and maybe that's why I'm getting the later deposits. Going to try the midnight filing next week and see if it helps. The text alerts idea is brilliant too - I'm constantly refreshing my banking app like a maniac waiting for it to show up.

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I've been dealing with this same issue and what helped me was creating a simple spreadsheet to track my filing times and deposit dates. After about 6 weeks of data, I noticed that NYS Department of Labor is pretty predictable - they process batches at specific times during the week. If you file your weekly claim before 6 AM on Tuesday, you'll almost always get your deposit by Wednesday evening. File between 6 AM and 6 PM Tuesday, expect Thursday morning. File after 6 PM Tuesday or on Wednesday, you're looking at Friday or even the following Monday. Also, federal holidays definitely push everything back a day, so plan accordingly. The key is being consistent with your filing time rather than just the day.

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I feel your pain! I went through almost the exact same thing last year - 10 weeks of pending status with zero communication. What finally worked for me was a combination approach: I contacted my state assemblyperson's office (they have direct lines to unemployment) AND used one of those callback services to get through the phone system. The assemblyperson's office was actually really helpful - they submitted an inquiry on my behalf and I heard back within a week. Also make sure you're checking for any employer contests on your claim, that's what was holding mine up and nobody bothered to tell me. Don't give up, the system is designed to frustrate you into quitting but you deserve those benefits!

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Thanks so much for sharing your experience! It's really encouraging to hear from someone who actually got through this nightmare. I'm definitely going to look up my assemblyperson today and reach out to their office. I hadn't even thought about employer contests but now that multiple people have mentioned it, I'm starting to wonder if that's what's happening with mine too. Did they tell you how to check if there was a contest on your claim, or did you only find out when you finally talked to someone?

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I'm so sorry you're dealing with this - the NY unemployment system is absolutely brutal. I just went through something similar a few months ago and it's incredibly frustrating. Unfortunately there's no email address that actually gets monitored or responded to. The only way to get anywhere is by talking to a human agent, which I know sounds impossible right now. A few things that helped me: 1) Try calling the fraud hotline instead of the regular number - they can sometimes transfer you and the wait times are shorter 2) Call RIGHT at 8am when they open, have multiple phones dialing if possible 3) Consider using Claimyr or a similar callback service - I was skeptical but it actually worked for me after weeks of failed attempts 4) Contact your state assemblyperson's office immediately - they have direct contacts at unemployment and can submit inquiries on your behalf. Also double check if your employer contested your claim, that's a common cause of these endless pending statuses and they never tell you about it. Don't give up! The system wants you to quit but you've earned those benefits. Keep certifying every week no matter what while you fight this.

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Wait, I thought FUTA was something we paid as employees? I've been so confused about all these unemployment taxes. My adjudication has been going on for a month and nobody at NYS Department of Labor will explain anything to me!

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I had trouble reaching NYS Department of Labor too until I found claimyr.com - they help you actually get through to an agent by phone. There's a video demo at https://youtu.be/qyftW-mnTNI that shows how it works. Saved me weeks of trying to call myself.

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@Rami Samuels No, FUTA is paid entirely by employers - employees don t'contribute to it at all. You might be thinking of state unemployment taxes that sometimes come out of paychecks, but those are separate. For your adjudication delay, try calling early in the morning right when NYS Department of Labor opens - I had better luck getting through around 8 AM.

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The whole unemployment tax system is such a mess. Employers are supposed to pay FUTA but half of them don't even understand their obligations. Then when workers need benefits, we're the ones who suffer from their incompetence.

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agreed, went through this nightmare last year with my former company

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@Douglas Foster @Nina Chan It s frustrating'because the Department of Labor has resources to help employers understand FUTA requirements, but many just don t take'advantage of them. The good news is that even when employers mess up their tax obligations, it typically doesn t prevent'eligible workers from receiving benefits - the state has mechanisms to handle these situations.

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