Can't reach New York Unemployment? Claimyr connects you to a live NYDOL agent in minutes.
Claimyr is a pay-as-you-go service. We do not charge a recurring subscription.
Using Claimyr will:
- Connect you to a human agent at the NYDOL
- Skip the long phone menu
- Call the correct department
- Redial until on hold
- Forward a call to your phone with reduced hold time
- Give you free callbacks if the NYDOL drops your call
If I could give 10 stars I would
If I could give 10 stars I would If I could give 10 stars I would Such an amazing service so needed during the times when EDD almost never picks up Claimyr gets me on the phone with EDD every time without fail faster. A much needed service without Claimyr I would have never received the payment I needed to support me during my postpartum recovery. Thank you so much Claimyr!
Really made a difference
Really made a difference, save me time and energy from going to a local office for making the call.
Worth not wasting your time calling for hours.
Was a bit nervous or untrusting at first, but my calls went thru. First time the wait was a bit long but their customer chat line on their page was helpful and put me at ease that I would receive my call. Today my call dropped because of EDD and Claimyr heard my concern on the same chat and another call was made within the hour.
An incredibly helpful service
An incredibly helpful service! Got me connected to a CA EDD agent without major hassle (outside of EDD's agents dropping calls – which Claimyr has free protection for). If you need to file a new claim and can't do it online, pay the $ to Claimyr to get the process started. Absolutely worth it!
Consistent,frustration free, quality Service.
Used this service a couple times now. Before I'd call 200 times in less than a weak frustrated as can be. But using claimyr with a couple hours of waiting i was on the line with an representative or on hold. Dropped a couple times but each reconnected not long after and was mission accomplished, thanks to Claimyr.
IT WORKS!! Not a scam!
I tried for weeks to get thru to EDD PFL program with no luck. I gave this a try thinking it may be a scam. OMG! It worked and They got thru within an hour and my claim is going to finally get paid!! I upgraded to the $60 call. Best $60 spent!
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- DO answer questions and support each other.
- DO post tips & tricks to help folks.
- DO NOT post call problems here - there is a support tab at the top for that :)
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That's definitely the right move. When you call, make sure you have your tax return, NY-1099G form, and filing confirmation number ready. Ask specifically about the unemployment tax exclusion status, not just the general refund status. Sometimes the representatives only check the main refund system unless you ask about the unemployment portion specifically.
Got it, I'll make sure to ask specifically about the unemployment tax exclusion. Thanks for the tip!
last year my buddy had to file an admended return to get his unemployment tax back... might be worth asking about that too when u call
This is accurate in some cases. If you filed your taxes before the unemployment tax exclusion was implemented for the tax year, you might need to file an amended return. However, for 2025 taxes, the exclusion was already in place when filing began in January, so amended returns should only be necessary in special circumstances or if there was an error in how your unemployment income was reported.
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Update: just got mine!! check ur accounts people, finally showed up this morning
Just checked and mine came through too! What a relief. Still wish they'd communicate better about these delays though.
This happens literally EVERY THREE MONTHS like clockwork. I've been on NY unemployment since last May and I swear they do this on purpose to mess with people. One time my payment was delayed TWO WEEKS and I had to borrow money from my parents to pay rent. Then when I finally got through to someone they acted like it was no big deal and couldn't tell me why it happened. The whole system is designed to frustrate people into giving up on benefits they deserve!!!
While delays are frustrating, they're typically not intentional. The NYSDOL processes thousands of claims daily, and occasional system issues or verification delays can affect payment timing. If you experience a delay longer than 7 days, you should always contact them directly as it could indicate a specific issue with your claim that needs addressing.
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My tax person told me that they're STILL processing some of these refunds from last year! The IRS is so backed up it's ridiculous. I filed in February 2024 and didn't get my unemployment tax adjustment until November! You might still be in their system waiting to be processed.
TYPICAL government inefficiency!!! They take our money instantly but when they owe US money suddenly everything takes FOREVER. 🤬
Just to clarify one thing - the refund being discussed was for unemployment benefits received in 2024, not the refund itself. The American Rescue Plan excluded a portion of unemployment benefits from taxation for that tax year only. If you received unemployment in 2024 and had federal taxes withheld (or paid estimated taxes on it), and your AGI was under $150,000, you should have qualified. The IRS was supposed to automatically recalculate and issue refunds, but many people fell through the cracks. Definitely check your tax transcript first before taking any other steps.
I just checked my transcript and there's nothing about an adjustment! I definitely had unemployment in 2024 and my income was way under $150k. I think I need to file an amended return. Thank you everyone for the help!
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I had this exact situation back in February. After weeks of trying to call with no success, I tried using Claimyr (the service someone mentioned above), and it actually worked. Got through to someone who told me my claim had a "pending review" status due to my former employer contesting the reason for separation. Once I talked to the agent, they removed the hold and I received all my backpay within 3 days. Definitely try to get through to a human - either through persistent calling, your state rep, or a service like that.
Thank you! That's really helpful to know. I'm thinking my former employer might be causing the delay too. They weren't happy when they had to lay me off. I'm going to try getting through to someone ASAP.
Just wanted to check back - were you able to make any progress with your claim? Sometimes if your work history includes multiple employers in your base period, that can also cause delays as they verify information with each one.
I finally got through using that Claimyr service someone recommended! The agent found that there was an employer response issue AND a random flag for additional review on my account. She cleared both and said I should see all my backpay within 3 business days. I'm so relieved! I'll update once the money actually hits my account.
That's great news! The backpay should include all weeks from your initial filing date through the most recent certification, as long as you certified for each week. Make sure to keep certifying while waiting for the payment to process.
Jade O'Malley
If you're helping your coworker, make sure you're not actually speaking for her on the call. NYSDOL requires the claimant to speak for themselves (even with language barriers) unless you have filed official paperwork to be their representative. They're very strict about this now after all the fraud cases. Your coworker needs to be the one talking, even if you're helping translate.
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Sophia Long
•I wasn't aware of that requirement. I was planning to do most of the talking and then have her confirm details. Is there an official way to become an authorized helper? She's really nervous about handling this herself even with translation.
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Jade O'Malley
•Yes, there's a form called "Claimant Advocate Designation" you can download from the NY DOL website. You both need to fill it out and submit it before you can legally speak on her behalf. Without that, they might refuse to talk to you or even flag the account for potential fraud.
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Charlotte Jones
Just wanted to update - we finally got our waiting week credit issue resolved. We ended up using Claimyr and got through to an agent within 90 minutes. Once connected, we asked for a Spanish speaker and they transferred us pretty quickly. The actual fix only took about 15 minutes once we had someone on the line. My coworker's claim is now processing normally and she should get her first payment next week.
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Angelica Smith
•That's great news! The waiting week credit issues are usually simple fixes once you actually reach a person. Glad your coworker is on track to receive benefits now.
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