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UPDATE: I tried the suggestion from earlier about using Claimyr for my IRS issue and it actually worked! Got through to someone in about 45 minutes instead of spending all day trying to call. The agent was able to fix the discrepancy between my unemployment reporting and what the IRS had on file. Might be worth checking out if none of the direct number tricks are working for you.
The same exact thing happened to my cousin last year and it was a NIGHTMARE to fix!!!! The unemployment system in this state is completely BROKEN!! They take WEEKS to process anything and you can never reach anyone on the phone. Its absolutely CRIMINAL how they treat people!!!!
Quick question - now that I've updated my direct deposit info, should I still activate the MetaBank card? Will my current payment be on there or will it go to my bank account?
Yes, you should still activate the card. Any payments that were already processed before you updated your direct deposit information will be on the card. Only future payments will go to your bank account. The paperwork that came with the card should explain how to check your balance and access those funds.
Henry Delgado
Keep trying to reach someone at NYSDOL if you're confused! I was in a similar situation - got a KeyBank card out of nowhere. Spent DAYS trying to get someone on the phone to explain it. Finally used Claimyr (claimyr.com) and got through to an agent in about 20 minutes who explained everything. They have a video showing how it works: https://youtu.be/Rdqa1gKtxuE Turns out they were processing adjustments for claims from early 2024 and found I was eligible for more money than I received. The agent explained everything and helped me understand what payments to expect.
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Malia Ponder
•is claimyr legit? seems weird to pay just to talk to unemployment ppl
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Olivia Kay
Don't activate anything until you verify what it is!!! There are TONS of scams going around with fake bank cards. Call the official NYSDOL number (not any number that came with the card) and verify if they sent you something. Scammers are getting really good at making fake KeyBank cards that look just like the real ones.
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Madison Tipne
•That's a good point! I did check my unemployment account first and saw there was a payment issued, so I'm pretty sure it's legitimate. But you're right - always good to be careful.
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Gianni Serpent
•This is partially accurate advice. You should definitely verify unexpected financial items, but KeyBank cards for NY unemployment do come with legitimate activation instructions and phone numbers. The safest approach is to check your NY.gov unemployment account first to confirm a payment was issued, then use the official KeyBank unemployment card website (not the general KeyBank site) to activate. The card is legitimate if it matches the official design and came in official packaging.
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