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UPDATE: I finally got my check cashed! Had to go to Bank of America (where the check is drawn from) and bring all the paperwork plus two forms of ID. The manager had to call some special verification number but it worked! Thanks everyone for the suggestions. For anyone else having this problem - definitely bring all documentation that came with the check and be prepared to wait while they verify it.
Great to hear! Yes, these special state programs often have different verification processes than regular unemployment. Glad it worked out for you!
My check had the wrong address on it (I moved last year) and now they're saying I need to wait for them to reissue it which could take 4-6 weeks??? Has anyone dealt with this particular issue? The whole tourism bonus thing seemed straightforward until it wasn't.
my brothers roommate had same problem... he had to fill out some form online to confirm new address before theyd send a new check
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I work in IT (not for unemployment lol) and this sounds like a database sync issue to me. Their systems probably have temporary problems connecting to your account data. I'd give it 24-48 hours before panicking.
Yeah right! That's what they WANT you to think. Meanwhile people can't pay their bills while waiting for their "database sync" 🙄
I'm just offering a technical explanation, not defending their system. Obviously they should have better redundancy and communication.
UPDATE: My claim is back! It suddenly reappeared this morning. Looks like it was just system maintenance after all. Payment is pending and should arrive tomorrow. Thanks everyone for the help and suggestions!
Great news! This is pretty typical with their system updates. Glad it resolved quickly for you.
nice! right in time for rent too 👍
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my brother works at the DOL and says they are SUPER backlogged right now because of some computer system update gone wrong. priority might not mean much tbh
Of course they messed up their computers AGAIN! They do this EVERY YEAR I swear. They probably did it on purpose just to make us wait longer!!
Just one more thing to consider - make sure your fiancé continues to certify for benefits every week while waiting for the review to complete. Many people make the mistake of stopping certification during pending reviews, but he should continue doing his weekly certifications as normal. If approved, he'll receive all backdated payments for properly certified weeks.
Yes, he's been doing that religiously every Sunday! Thanks for the reminder though - it's definitely important.
Amara Okafor
Based on everything you've shared, it sounds like you have a strong case with the employer dispute since you have documentation about the layoff. One thing that helped in my situation was submitting a detailed timeline document through the secure message system. Create a chronological list of every interaction you've had with NYSDOL, including dates, names of representatives, and summaries of what was discussed. This shows you're organized and serious about resolution. Also, I recommend calling first thing Monday morning right when they open - the representatives seem to have more time and patience early in the day compared to later when they're overwhelmed.
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Liam Sullivan
•Creating a timeline document is a great idea. I've been keeping notes of my calls, but not in any organized way. I'll put this together tonight and submit it. And I'll definitely try the Monday morning strategy - I've been calling midday which probably isn't ideal.
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Dylan Campbell
Just checking in - have you had any progress with your case? Did any of these suggestions help?
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Liam Sullivan
•Small update - I spoke with my Assembly Member's office yesterday and they've assigned a caseworker to help me. They're going to contact NYSDOL directly on my behalf. I also got through to NYSDOL again (took 3 hours on hold) and specifically asked for an Issue Resolution Specialist as suggested. They said one would call me back within 5-7 business days. Feeling slightly more hopeful but not holding my breath just yet.
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