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If I could give 10 stars I would If I could give 10 stars I would Such an amazing service so needed during the times when EDD almost never picks up Claimyr gets me on the phone with EDD every time without fail faster. A much needed service without Claimyr I would have never received the payment I needed to support me during my postpartum recovery. Thank you so much Claimyr!
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Really made a difference, save me time and energy from going to a local office for making the call.
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Was a bit nervous or untrusting at first, but my calls went thru. First time the wait was a bit long but their customer chat line on their page was helpful and put me at ease that I would receive my call. Today my call dropped because of EDD and Claimyr heard my concern on the same chat and another call was made within the hour.
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An incredibly helpful service! Got me connected to a CA EDD agent without major hassle (outside of EDD's agents dropping calls – which Claimyr has free protection for). If you need to file a new claim and can't do it online, pay the $ to Claimyr to get the process started. Absolutely worth it!
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Used this service a couple times now. Before I'd call 200 times in less than a weak frustrated as can be. But using claimyr with a couple hours of waiting i was on the line with an representative or on hold. Dropped a couple times but each reconnected not long after and was mission accomplished, thanks to Claimyr.
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I tried for weeks to get thru to EDD PFL program with no luck. I gave this a try thinking it may be a scam. OMG! It worked and They got thru within an hour and my claim is going to finally get paid!! I upgraded to the $60 call. Best $60 spent!
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Based on everything you've shared, it sounds like you have a strong case with the employer dispute since you have documentation about the layoff. One thing that helped in my situation was submitting a detailed timeline document through the secure message system. Create a chronological list of every interaction you've had with NYSDOL, including dates, names of representatives, and summaries of what was discussed. This shows you're organized and serious about resolution. Also, I recommend calling first thing Monday morning right when they open - the representatives seem to have more time and patience early in the day compared to later when they're overwhelmed.
Creating a timeline document is a great idea. I've been keeping notes of my calls, but not in any organized way. I'll put this together tonight and submit it. And I'll definitely try the Monday morning strategy - I've been calling midday which probably isn't ideal.
Just checking in - have you had any progress with your case? Did any of these suggestions help?
Small update - I spoke with my Assembly Member's office yesterday and they've assigned a caseworker to help me. They're going to contact NYSDOL directly on my behalf. I also got through to NYSDOL again (took 3 hours on hold) and specifically asked for an Issue Resolution Specialist as suggested. They said one would call me back within 5-7 business days. Feeling slightly more hopeful but not holding my breath just yet.
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I had this happen in January and it was soooooo stressful. I needed to pay rent and couldn't access my money!!! I ended up having to go to an ATM and withdraw the daily maximum for two days in a row to get enough cash. The whole online system is terrible. I miss when they just mailed checks. :
Same!! The old system was way more reliable. These cards always have some issue or fee.
UPDATE: Finally got through to someone after using that Claimyr service someone mentioned above. Turns out there was a system-wide issue this morning that affected a bunch of accounts. The agent was able to reset my account immediately. I'm back in now! Thanks everyone for your help.
Thanks for the update! I'll try the same thing.
Glad you got it resolved! For anyone else experiencing this issue, the system-wide problem should be fully resolved by end of day according to the latest update from Key2Benefits.
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UPDATE: I finally got my check cashed! Had to go to Bank of America (where the check is drawn from) and bring all the paperwork plus two forms of ID. The manager had to call some special verification number but it worked! Thanks everyone for the suggestions. For anyone else having this problem - definitely bring all documentation that came with the check and be prepared to wait while they verify it.
Great to hear! Yes, these special state programs often have different verification processes than regular unemployment. Glad it worked out for you!
My check had the wrong address on it (I moved last year) and now they're saying I need to wait for them to reissue it which could take 4-6 weeks??? Has anyone dealt with this particular issue? The whole tourism bonus thing seemed straightforward until it wasn't.
my brothers roommate had same problem... he had to fill out some form online to confirm new address before theyd send a new check
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I work in IT (not for unemployment lol) and this sounds like a database sync issue to me. Their systems probably have temporary problems connecting to your account data. I'd give it 24-48 hours before panicking.
Yeah right! That's what they WANT you to think. Meanwhile people can't pay their bills while waiting for their "database sync" 🙄
I'm just offering a technical explanation, not defending their system. Obviously they should have better redundancy and communication.
UPDATE: My claim is back! It suddenly reappeared this morning. Looks like it was just system maintenance after all. Payment is pending and should arrive tomorrow. Thanks everyone for the help and suggestions!
Great news! This is pretty typical with their system updates. Glad it resolved quickly for you.
nice! right in time for rent too 👍
StormChaser
Update for everyone following this thread: For situations like this with short-term out-of-state employment (under 6 weeks), you need to request a "Non-Qualifying Employment Exclusion" from NYSDOL. This requires: 1. Proof of the short duration (termination letter with dates) 2. Evidence you've returned to NY (lease, utility bill, etc.) 3. Form UI-BK-28 (Interstate Wage Exclusion Request) Once processed, they can reinstate your original NY claim as if the out-of-state employment never happened. But you must speak to a Combined Wage Claims specialist at NYSDOL, not a regular claims agent.
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Sofia Gomez
•Thank you so much for this detailed information! I got through to someone today using that Claimyr service and they're processing my exclusion request now. The agent confirmed everything you said and told me I should see my claim reactivated within 10 business days. Such a relief!
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Dmitry Petrov
My cousin works for unemployment and says they've been swamped with these exact cases since so many people are doing gig work and temp jobs in different states. The system wasn't designed for how people actually work these days.
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Sofia Gomez
•That makes sense. Did your cousin mention if there's any plans to fix the system to handle these situations better?
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Dmitry Petrov
•She said they're supposed to get a new system in 2026 that handles multi-state work better but who knows if that'll actually happen lol. Government tech projects always run late.
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