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Same boat here. Got laid off in September and the whole process has been a disaster. My weekly claims keep getting kicked back for random reasons and customer service is impossible to reach. If unemployment is really down why is NYS Department of Labor still operating like they're overwhelmed?
I had a similar situation last year and was going crazy waiting. Finally found this service called Claimyr (claimyr.com) that helped me get through to an actual NYS Department of Labor agent to check on my claim status. They have this video demo at https://youtu.be/qyftW-mnTNI that shows exactly how it works. Was so much better than trying to call the regular number and getting hung up on constantly.
The NYS Department of Labor system is so frustrating! Even when employers respond on time, they still take forever to process everything. I swear they make it deliberately difficult so people give up and don't collect benefits they're entitled to.
honestly the whole system is confusing AF and the NYS Department of Labor website doesn't explain things clearly. I've been trying to reach someone by phone for weeks about my claim and can never get through. The automated system just hangs up on you after being on hold forever.
ugh the whole system is so confusing, I've been trying to figure out why my benefits are so low compared to what I was making. Been on hold with NYS Department of Labor for hours trying to get someone to explain it
I had the same problem with getting through to NYS Department of Labor. Ended up using this service called Claimyr (claimyr.com) that helped me get connected to an actual agent. They have a video demo at https://youtu.be/qyftW-mnTNI showing how it works. Way easier than sitting on hold forever.
Rebecca Johnston
The NYS Department of Labor is super strict about the 'able and available' requirement. I tried calling them about a similar situation and couldn't get through for weeks. If you need to speak with someone at NYS Department of Labor about your specific circumstances, I found this service called Claimyr that helped me get through to an actual agent. Check out claimyr.com - they have a video demo at https://youtu.be/qyftW-mnTNI that shows how it works. Saved me hours of calling and getting disconnected.
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Nathan Dell
•Interesting, never heard of that. Might be worth trying if she has specific questions about her situation.
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Maya Jackson
the whole system is ridiculous. you pay into unemployment your whole career but when you actually need help during maternity leave they say no. meanwhile men can collect benefits if they get laid off but new mothers get nothing. makes no sense!
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Angelina Farar
•I understand the frustration, but unemployment insurance is specifically for people who lose their jobs involuntarily and are actively seeking new work. That's why there are separate programs like PFL for family situations.
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