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The whole system is so confusing! I got my first payment after 4 weeks but then nothing for two weeks after that. Turns out I missed filing one weekly claim and it messed everything up. You really have to stay on top of it every single week or they just stop everything. No warnings or anything, just suddenly no money coming in.
I went through something similar last year and it was such a nightmare trying to get straight answers from NYS Department of Labor about this stuff. I kept getting different information every time I called their customer service line. The phone system is impossible to navigate and when you finally get through, you're on hold forever just to be told to check their website which doesn't have clear answers either.
I actually found a service called Claimyr that helped me get through to an actual NYS Department of Labor agent when I was having issues with my claim. You can check them out at claimyr.com - they have a video demo at https://youtu.be/qyftW-mnTNI that shows how it works. It was way easier than trying to call on my own and sitting on hold for hours.
I remember learning about this in my economics class years ago but honestly the categories seem more academic than practical when you're just trying to get your unemployment benefits processed lol
The NYS Department of Labor system is so backwards anyway. They probably have their own weird internal classifications that don't match anything logical. I've been dealing with them for months on an overpayment issue and every agent tells me something different. The whole system needs an overhaul!!!
ugh the system is SO slow to update after appeals its ridiculous!! took almost 3 weeks for my backpay to show up even though i won my appeal. keep filing weekly claims no matter what the website says
Just wanted to add that if your appeal was for a voluntary quit disqualification, make sure you understand the ongoing work search requirements. Sometimes people think winning the appeal means they're exempt from job searching, but that's not the case. You'll need to document 3 work search activities each week and be able and available for work.
CosmosCaptain
If you're having trouble reaching someone at NYS Department of Labor to change your withholding settings, I had good luck using Claimyr (claimyr.com) to get through to an actual agent. They have a video demo at https://youtu.be/qyftW-mnTNI that shows how it works. Saved me hours of trying to call on my own.
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Freya Johansen
•Never heard of that service before. Did they charge you anything or is it free to use?
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CosmosCaptain
•There's a fee but it was worth it for me since I couldn't get through any other way. Much better than sitting on hold for hours or getting disconnected.
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Omar Fawzi
Just want to add that you'll get a 1099-G form from NYS Department of Labor in January showing your total benefits for the year. That's what you'll use when filing your taxes. Keep track of any taxes you have withheld too since that will reduce what you owe.
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