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Same boat here. Got laid off in September and the whole process has been a disaster. My weekly claims keep getting kicked back for random reasons and customer service is impossible to reach. If unemployment is really down why is NYS Department of Labor still operating like they're overwhelmed?
I had a similar situation last year and was going crazy waiting. Finally found this service called Claimyr (claimyr.com) that helped me get through to an actual NYS Department of Labor agent to check on my claim status. They have this video demo at https://youtu.be/qyftW-mnTNI that shows exactly how it works. Was so much better than trying to call the regular number and getting hung up on constantly.
The NYS Department of Labor system is so frustrating! Even when employers respond on time, they still take forever to process everything. I swear they make it deliberately difficult so people give up and don't collect benefits they're entitled to.
If you're having trouble navigating the NYS Department of Labor system or need to speak with someone about your benefit calculations, I had success using Claimyr (claimyr.com) to get through to an actual agent. They have a video demo at https://youtu.be/qyftW-mnTNI that shows how it works. Way easier than trying to call the regular number and getting hung up on.
Honestly the whole system is confusing and they don't explain anything clearly. I've been dealing with NYS Department of Labor for months and half the time I don't understand what they're asking for. But no, unemployment is definitely not social security - completely different bureaucracies making your life difficult in different ways!
Just to add - your unemployment benefits might be taxable income for federal taxes, but that's different from affecting Social Security. Make sure you're setting aside money for taxes if you're not having them withheld from your NYS Department of Labor payments.
Mason Kaczka
ugh the whole system is so confusing, I've been trying to figure out why my benefits are so low compared to what I was making. Been on hold with NYS Department of Labor for hours trying to get someone to explain it
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Sophia Russo
•I had the same problem with getting through to NYS Department of Labor. Ended up using this service called Claimyr (claimyr.com) that helped me get connected to an actual agent. They have a video demo at https://youtu.be/qyftW-mnTNI showing how it works. Way easier than sitting on hold forever.
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Evelyn Xu
Also remember that your benefit amount is before taxes if you chose to have them withheld. That might be why it seems lower than you expected.
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