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If you're having trouble reaching NYS Department of Labor for any claim-related questions, I had good luck using Claimyr to get through to an actual agent. They have a service at claimyr.com that helps you navigate the phone system. There's even a demo video at https://youtu.be/qyftW-mnTNI showing how it works. Saved me hours of being on hold.
Just make sure you're actually eligible before filing! NYS Department of Labor will review your claim and if you quit voluntarily or were fired for misconduct, you might get disqualified. Better to have all your documentation ready about why you're unemployed - layoff notice, termination letter, whatever you have.
Just remember you'll need to do the job search requirements now too. I think it's 3 job search activities per week and you have to keep a log. The NYS Department of Labor website has all the details about what counts as a valid job search activity.
Jacob Lewis
I had trouble getting through to NYS Department of Labor agents last time I needed to check on historical claim information. If you need to speak with someone about your account history or current claim status, I actually used this service called Claimyr (claimyr.com) that helps you get connected to actual agents. They have a video demo at https://youtu.be/qyftW-mnTNI showing how it works. Made it so much easier than spending hours on hold.
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Amelia Martinez
•Interesting, never heard of that before. Did they actually help you get through to someone?
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Jacob Lewis
•Yeah, within like 20 minutes I was talking to an actual NYS Department of Labor representative instead of getting the busy signal or being disconnected.
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Ethan Clark
The whole system has gotten more complicated since 2016, not just the unemployment rates. Everything is more digital now but somehow harder to navigate. I miss when you could just walk into a local office and talk to someone face to face about your claim issues.
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