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The whole system is so confusing! I've been trying to call NYS Department of Labor for two weeks to ask the same question but can never get through. The phone lines are always busy and when I do get on hold, they disconnect me after an hour. How is anyone supposed to figure this out?
I had the same problem with their phone system being impossible to reach. I actually found this service called Claimyr (claimyr.com) that helps you get through to unemployment agents. They have a video demo at https://youtu.be/qyftW-mnTNI showing how it works. Basically they handle the calling and waiting for you, then conference you in when they reach an agent. Used it last month to sort out an adjudication issue and got through in about 30 minutes instead of wasting whole days calling myself.
Just to add - make sure you file your weekly claim by the deadline each week or you'll miss that week's payment entirely. I think the cutoff is usually Tuesday night but double check on the site. Also don't file too early in the week or it might not process correctly.
The whole system is a joke honestly. I filed 2 months ago and STILL haven't gotten a penny. My claim has been stuck in some kind of review process and nobody can tell me why. Meanwhile my landlord doesn't care that the state can't get their act together.
If your claim is showing as pending for 2 weeks, that's likely an adjudication issue that's completely separate from whatever weird question you encountered. You should focus on getting through to an actual NYS Department of Labor representative to check your claim status. The phone lines are swamped but there are services like claimyr.com that can help you get through faster - they have a video demo at https://youtu.be/qyftW-mnTNI showing how it works.
Why are you even bothering with the physical office??? Everything should be online these days. The NYS Department of Labor is so behind the times it's ridiculous. I've been dealing with an overpayment notice for months and can't get anyone to explain why they think I owe them $2,800.
Melody Miles
Don't feel guilty but also don't get complacent. The job market changes fast and you want to find something before your benefits run out. I enjoyed my time off too but looking back I wish I had been more aggressive about networking during those first few weeks when I was feeling good about everything.
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Nathaniel Mikhaylov
totally get this! after my restaurant job ended i slept for like a week straight. just remember to keep filing those weekly claims on time because missing even one can mess up your whole claim
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