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The NYS Department of Labor system is completely broken. I've been fighting with them for months over a simple address change and they act like it's rocket science. They probably lost your paperwork or some incompetent clerk made an error. The whole system needs to be rebuilt from scratch. Meanwhile people are losing their homes because these bureaucrats can't do their jobs properly!
To follow up on the adjudication timeline - retail store closures sometimes trigger additional verification because they want to make sure it wasn't due to performance issues or violations of company policy. The good news is that once it's approved, you'll receive all your retroactive payments from the date you first became eligible. Keep filing your weekly claims even though they show $0 - this preserves your benefit weeks for when the approval comes through.
UGH the NYS Department of Labor system is SO SLOW. I've been waiting 3 weeks and my claim is STILL in adjudication because my former employer is disputing something. They make it impossible to reach anyone and then act like it's your fault when you can't pay rent!!!
Actually had to deal with this exact situation last year when I got laid off after 2 years of steady work. The NYS Department of Labor rep I finally got through to explained that my consistent employment actually worked in my favor - higher benefit amount and no complications with previous claims to sort through. If you're having trouble reaching someone at NYS Department of Labor when you need them, I found this service called Claimyr (claimyr.com) that helped me get through to an actual agent. They have a video demo at https://youtu.be/qyftW-mnTNI that shows how it works.
same boat as OP, filed my claim yesterday and already anxious about when I'll see money. bills don't wait for government bureaucracy
My timeline was: Filed on Tuesday, approved Friday, filed first weekly claim Sunday, got my debit card the following Wednesday, first payment hit Thursday. So about 9 days total but that was without any complications. Your mileage may vary depending on if NYS Department of Labor needs to verify anything with your employer.
Juan Moreno
If you're having trouble reaching NYS Department of Labor to file your claim or get answers about the process, I had success using a service called Claimyr (claimyr.com) that helped me get through to an actual agent. They have a video demo at https://youtu.be/qyftW-mnTNI that explains how it works. Really helped when I couldn't get anyone on the phone during peak times.
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Savanna Franklin
•Thanks for the suggestion! I haven't had trouble filing yet but good to know there are options if I run into issues with NYS Department of Labor.
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Amy Fleming
bottom line - file your claim and don't worry about it. thats what unemployment insurance is for and your employer knew the deal when they hired people
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