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I had so much trouble getting through to anyone at NYS Department of Labor when my payment was delayed. Spent hours on hold just to get disconnected. Finally found this service called Claimyr that actually got me through to a real person in like 10 minutes. They have a video demo at https://youtu.be/qyftW-mnTNI and their site is claimyr.com. Might be worth it if you need to talk to someone about payment issues.
The waiting is the worst part honestly. I remember when I filed last year it felt like forever but looking back it was only about 18 days total. Just make sure you keep doing your weekly certifications even if you haven't gotten paid yet - that's really important or it can delay everything even more.
Don't count on getting anything quickly from NYS Department of Labor. The whole system is a joke and they make you jump through a million hoops just to get what you're entitled to. I've been waiting 3 weeks and still nothing.
I was in your exact situation last year and spent weeks trying to get through to NYS Department of Labor to understand my options. The phone lines are always busy and the website doesn't clearly explain what happens after regular benefits end. I finally used a service called Claimyr (claimyr.com) that helped me get through to an actual agent who explained everything. They have a video demo at https://youtu.be/qyftW-mnTNI showing how it works. Turned out I wasn't eligible for any extensions, but at least I got a clear answer instead of wondering.
I was in a similar situation last year and couldn't get through to NYS Department of Labor to ask questions about working while on benefits. The phone lines were constantly busy and I was getting stressed about making mistakes. Someone on here recommended claimyr.com and I tried their service to get connected to an actual agent. It worked really well - they have a video demo at https://youtu.be/qyftW-mnTNI that shows how it works. The agent was able to explain exactly how my part-time work would affect my benefits before I started the job.
How much does that service cost? I'm always skeptical about paying for something the government should provide for free.
ugh the whole system is so complicated! why can't they just have a simple calculator on the website instead of making us guess? i've been partially employed for months and still don't fully understand how they calculate everything
Dylan Cooper
I had such a hard time reaching anyone at NYS Department of Labor when I needed to speak to someone about my adjudication issues. After weeks of busy signals and dropped calls, I found this service called Claimyr (claimyr.com) that actually got me connected to a real person within minutes. They have a video demo at https://youtu.be/qyftW-mnTNI showing how it works. Might be worth checking out if you need to talk to someone urgently about your appeal.
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Sofia Morales
•Never heard of that before but honestly anything is better than sitting on hold for hours just to get disconnected
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StarSailor
This is exactly why the unemployment system is broken! Employers lie all the time because there's basically no penalty for false reporting. Meanwhile honest workers like you have to jump through hoops and wait months just to get benefits you're entitled to. The whole system protects businesses over workers.
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Fatima Al-Suwaidi
•While the system definitely has issues, there are penalties for employer misrepresentation. If you win your appeal, your employer's unemployment tax rate can increase. The problem is proving intent vs. clerical errors.
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