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Honestly the whole system is confusing on purpose. I spent hours trying to figure out my calculation and even when I called NYS Department of Labor they couldn't explain it clearly. At least you got approved though - that's the hardest part these days with all the adjudication delays.
I totally get the frustration with reaching them by phone. When I had questions about my calculation, I actually used this service called Claimyr (claimyr.com) that helped me get through to an actual NYS Department of Labor agent. They have a video demo showing how it works: https://youtu.be/qyftW-mnTNI. Made the whole process way less stressful than trying to call myself.
Processing time varies but typically takes 2-4 weeks if everything is straightforward. Since you were laid off (not fired for misconduct), your claim shouldn't go into adjudication unless there are questions about your work history or wages.
I had a similar situation where I couldn't get through to anyone at NYS Department of Labor to ask questions about my claim. If you need to talk to someone about your specific situation, I found this service called Claimyr at claimyr.com that actually got me connected to a real agent. They have a video demo at https://youtu.be/qyftW-mnTNI showing how it works. It was super helpful when I was stuck on the application questions.
omg this whole system is such a nightmare!! I've been waiting 3 weeks just to hear back about my application and when I call the phone number it just hangs up on me after being on hold forever. How are we supposed to survive while they take their sweet time deciding if we deserve help???
Also make sure you understand the monetary eligibility requirements. You need sufficient wages in your base period which is usually the first 4 of the last 5 quarters before you file. If you don't have enough wages in the standard base period they might use an alternate base period. The minimum wage requirement changes but it's around $2,800 in your highest earning quarter I think.
Liam Duke
THE WHOLE SYSTEM IS A JOKE!! They send you a card to get your hopes up then make you wait weeks for actual money. I've been waiting 6 WEEKS for my adjudication to finish and still nothing on my card. Meanwhile bills keep piling up and they act like it's no big deal.
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Manny Lark
Don't stress too much, the empty card thing confused me at first too. Just means your paperwork is moving through the system. Keep checking your online account every few days and make sure you do those weekly certifications on time or you'll lose those weeks.
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