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I had so much trouble getting through to anyone at NYS Department of Labor when my payment was delayed. Spent hours on hold just to get disconnected. Finally found this service called Claimyr that actually got me through to a real person in like 10 minutes. They have a video demo at https://youtu.be/qyftW-mnTNI and their site is claimyr.com. Might be worth it if you need to talk to someone about payment issues.
Just dealt with this exact question last month! I couldn't get through to NYS Department of Labor on the phone to check who was tracking my claim status. After days of busy signals, I found this service called Claimyr (claimyr.com) that actually gets you connected to a real NYS Department of Labor agent. They have a video demo at https://youtu.be/qyftW-mnTNI showing how it works. Saved me so much time and frustration - was able to confirm that yes, NYS Department of Labor tracks everything related to your unemployment claim.
Interesting, never heard of that before. Did they actually get you through to someone who could answer questions about claim tracking?
The whole tracking system is SO confusing when you're new to this. I kept thinking maybe the federal government was involved too but nope, it's just NYS Department of Labor handling everything for New York unemployment claims. They track your eligibility, your weekly certifications, your benefit amounts, EVERYTHING.
Be super careful with this! The government loves to find reasons to make you pay money back. Even if its technically allowed they might decide later that you weren't really available for work and demand repayment of everything. I've seen people get hit with huge overpayment notices years later.
The main thing is being honest about everything. When she files her initial claim, she needs to disclose the disability situation upfront. During weekly certification, she has to report the disability income. As long as she's transparent and can demonstrate genuine work search efforts within her medical limitations, she should be okay. Keep detailed records of all job applications and doctor communications.
The NYS Department of Labor system is deliberately slow to discourage people from filing. They make it as difficult as possible hoping you'll just give up and find another job instead of collecting benefits you're entitled to. It's all about saving the state money at the expense of working people who paid into the system.
Natasha Volkova
Just wanted to add - if you're filing because you were laid off, the application might ask for additional details about your layoff that could add time. I had to explain the circumstances around my position being eliminated and that took some thought to word correctly.
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NeonNinja
Honestly the whole UI system is designed to make it as difficult as possible. Even when you fill everything out perfectly they'll find some reason to delay your benefits. I've been waiting 6 weeks for my adjudication to clear and nobody can tell me why.
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Ravi Kapoor
•thats so frustrating! have you tried calling the adjudication unit directly?
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