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THE WHOLE SYSTEM IS A JOKE! They make it impossible to get help when you need it most. I've been trying to resolve an overpayment issue for months and every time I call they transfer me to someone else who transfers me again. It's like they WANT people to give up.
Just wanted to add that when I reopened my claim last year, everything went smoothly online. The key is making sure you do it as soon as possible after becoming unemployed again. There might be a waiting week depending on your situation, but your benefit amount should stay the same as your original claim.
If you're having trouble getting through to NYS Department of Labor by phone to ask questions, I recently found this service called Claimyr at claimyr.com that helped me get connected to an actual agent. They have a video demo at https://youtu.be/qyftW-mnTNI showing how it works. I was stuck trying to reach someone about my claim status for weeks before using it.
Just to add - while most stuff is online, there are still American Job Centers (formerly called One-Stop Career Centers) around the state if you need help with job searching or using computers. But for unemployment benefits specifically, yeah it's all through the NYS Department of Labor website. Don't let anyone tell you that you HAVE to go somewhere in person for your UI claim.
THE WHOLE SYSTEM IS BROKEN!!! I've been waiting 8 weeks and they keep saying 'processing' with no timeline. Meanwhile bills are piling up and I can't get anyone to tell me what's actually happening with my claim. NYS Department of Labor acts like they're doing us a favor when this is INSURANCE WE PAID INTO!!!
wait so if I worked a few days last month and forgot to report it on one of my weekly claims, am I going to have to pay everything back?? I just remembered I did some temp work and didn't put it on the certification...
Heather Tyson
wait so if ur boss says they cant afford workers because of wages that disqualifies you? that seems backwards
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Raul Neal
Had something similar happen at my restaurant job. Turned out the employer reported it wrong to NYS Department of Labor - said I quit when I was actually laid off. Once I got that corrected through the appeal everything went through fine.
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