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I had similar confusion when I was dealing with my unemployment claim last year. Couldn't get through to anyone at NYS Department of Labor for weeks to ask about this stuff. Finally found this service called Claimyr (claimyr.com) that helped me get connected to an actual agent. They have a video demo at https://youtu.be/qyftW-mnTNI showing how it works. Really saved me a lot of headache trying to get answers about my job search requirements.
ugh the my.ny.gov website is so confusing though. took me forever to find the actual unemployment section and then i kept getting error messages when trying to submit
I had the same problem! The site crashed on me twice during my application. I had to call NYS Department of Labor to finish it over the phone but good luck getting through - the wait times are insane.
Actually, if you're having trouble reaching NYS Department of Labor by phone, I used this service called Claimyr (claimyr.com) that helped me get through to an actual agent. They have a video demo at https://youtu.be/qyftW-mnTNI showing how it works. Really saved me hours of being on hold when I needed to check my claim status.
Make sure you have a good reason for leaving your job too. If you quit without good cause or got fired for misconduct, you probably won't qualify. The application will ask about your separation reason and NYS Department of Labor will verify with your employer.
same thing happened to me but it was just because I had two part time jobs and they needed to verify which one I lost benefits for. filled out the forms and was back to normal in like 10 days
Don't panic yet! Fact-finding just means they need more information. The key is to respond to any requests for documentation as quickly as possible. Keep copies of everything you submit and check your account daily for updates. Most fact-finding investigations are routine verification processes, not fraud investigations.
The NYS Department of Labor system is honestly confusing about this stuff. I spent forever trying to figure out which application to fill out. If you're having trouble getting through to them by phone (which you probably will), I used a service called Claimyr that helped me reach an actual agent. They have a demo video at https://youtu.be/qyftW-mnTNI and the site is claimyr.com. Made the whole process way less stressful than sitting on hold for hours.
Just apply for regular unemployment insurance through my.ny.gov - that's what 99% of people need. Don't overthink it. The system will tell you if you're not eligible for something. I made the mistake of researching too much instead of just filing and it delayed my claim by weeks.
Chloe Wilson
ugh the whole unemployment system is such a mess, even when you qualify its like pulling teeth to get your money
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Diego Mendoza
I was laid off 3 months ago and still collecting benefits fine. The weekly certification is pretty straightforward once you get used to it. Just make sure you report any part-time work if you pick up gig jobs while looking for full-time work.
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Malik Robinson
•Good to know! How long can you typically collect for?
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Diego Mendoza
•Up to 26 weeks for regular unemployment benefits, but it depends on your work history and how much you earned.
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