Can't reach New York Unemployment? Claimyr connects you to a live NYDOL agent in minutes.
Claimyr is a pay-as-you-go service. We do not charge a recurring subscription.
Using Claimyr will:
- Connect you to a human agent at the NYDOL
- Skip the long phone menu
- Call the correct department
- Redial until on hold
- Forward a call to your phone with reduced hold time
- Give you free callbacks if the NYDOL drops your call
If I could give 10 stars I would
If I could give 10 stars I would If I could give 10 stars I would Such an amazing service so needed during the times when EDD almost never picks up Claimyr gets me on the phone with EDD every time without fail faster. A much needed service without Claimyr I would have never received the payment I needed to support me during my postpartum recovery. Thank you so much Claimyr!
Really made a difference
Really made a difference, save me time and energy from going to a local office for making the call.
Worth not wasting your time calling for hours.
Was a bit nervous or untrusting at first, but my calls went thru. First time the wait was a bit long but their customer chat line on their page was helpful and put me at ease that I would receive my call. Today my call dropped because of EDD and Claimyr heard my concern on the same chat and another call was made within the hour.
An incredibly helpful service
An incredibly helpful service! Got me connected to a CA EDD agent without major hassle (outside of EDD's agents dropping calls – which Claimyr has free protection for). If you need to file a new claim and can't do it online, pay the $ to Claimyr to get the process started. Absolutely worth it!
Consistent,frustration free, quality Service.
Used this service a couple times now. Before I'd call 200 times in less than a weak frustrated as can be. But using claimyr with a couple hours of waiting i was on the line with an representative or on hold. Dropped a couple times but each reconnected not long after and was mission accomplished, thanks to Claimyr.
IT WORKS!! Not a scam!
I tried for weeks to get thru to EDD PFL program with no luck. I gave this a try thinking it may be a scam. OMG! It worked and They got thru within an hour and my claim is going to finally get paid!! I upgraded to the $60 call. Best $60 spent!
Ask the community...
- DO post questions about your issues.
- DO answer questions and support each other.
- DO post tips & tricks to help folks.
- DO NOT post call problems here - there is a support tab at the top for that :)
Join the conversation
Join the conversation
Just want to echo what everyone else is saying here - this thread has been absolutely invaluable! I'm planning a trip to visit friends in France next month and got that exact same confusing automated message when I called. Honestly thought I was missing something obvious until I found this discussion! The consensus on the secure message approach is really reassuring. @Rajan Walker @Liam O'Reilly and @Andre Dupont - thank you for those incredibly detailed breakdowns of what to include! The specific bullet points about travel dates, confirming you won't certify abroad, and stating you'll be available upon return are exactly what I needed. And @Jasmine Quinn, that tip about mentioning alternate contact methods like WhatsApp is genius - shows real initiative! @Molly Chambers thanks for the heads up about holiday response delays too. I'll definitely submit mine well in advance to be safe. It's honestly frustrating how something as simple as "I'm going on vacation" becomes this whole bureaucratic puzzle, but this community is amazing for helping each other figure it out! @Sean Doyle thanks for starting this thread - you've created such a helpful resource for so many people dealing with this exact situation. Going to draft my secure message this weekend with all the details everyone mentioned and keep all my documentation organized like suggested. Really appreciate everyone sharing their real experiences - way more useful than that automated runaround! 🇫🇷✈️
This thread has been such a lifesaver! I'm actually in a very similar boat - planning a trip to visit my cousin's wedding in Italy next month and was completely baffled by that same automated message. It's honestly comforting to know so many of us had the exact same confusing experience with that unhelpful recording! Based on all the success stories here, I'm definitely going with the secure message approach. @Rajan Walker @Liam O'Reilly and @Andre Dupont - your detailed breakdowns are incredibly helpful! Those specific points about including exact travel dates, confirming I understand I can't certify while abroad, and stating I'll be available for work upon return are exactly what I was looking for. And @Jasmine Quinn, that tip about mentioning alternate contact methods is brilliant - shows you're really being proactive about staying reachable. @Molly Chambers thanks for the heads up about potential holiday delays. I'll make sure to submit mine well ahead of time since my trip might overlap with some Italian holidays. It's honestly ridiculous how they make something as straightforward as "I'm attending a family wedding abroad" into such a bureaucratic maze, but I'm so grateful for this community helping each other navigate these systems! @Sean Doyle thanks for starting this discussion - you've helped way more people than just yourself with this question. Going to send my secure message early next week with all the details everyone mentioned and keep screenshots of everything for my records. Here's hoping for a smooth process! 🇮🇹✈️👰
Join the conversation
Here's what you need to know about address changes during claims: - Address updates don't affect claim approval - Changes usually process within 24-48 hours - You can still certify while address is updating - Make sure to update BOTH UI Online account AND payment method address - If you're getting paper checks, there might be a slight delay - For fastest results, use direct deposit instead of debit card I work as a career counselor and see this all the time. Just keep certifying weekly and you'll be fine. If you need to speak with someone, use claimyr.com - way better than waiting on hold forever.
No need to call unless you don't see it updated in your account after 48 hours
Really appreciate the detailed breakdown! One more question - if I'm getting direct deposit, will the address change affect that at all or is it totally separate?
Join the conversation
I just went through this process a couple months ago after being laid off from my warehouse job. Like others mentioned, you definitely want to file ASAP - don't wait any longer! The good news is that even though you can't backdate those two weeks, the application itself is pretty straightforward once you get started. One thing that tripped me up was making sure I had my separation paperwork ready - if your employer gave you any kind of layoff notice or termination letter, have that handy when you file. It helps speed up the process since they need to verify your reason for unemployment. Also, once you get your claim going, set up direct deposit right away if you can - it's way faster than waiting for paper checks in the mail.
That's really good advice about having the separation paperwork ready! I actually do have the layoff notice my employer gave me, so I'll make sure to have that scanned and ready when I file. The direct deposit tip is great too - I hadn't even thought about that but you're right that waiting for checks would just add more delays. Thanks for sharing what worked for you during your process. It's helpful to hear from people who recently went through the same situation.
I'm in a very similar situation - got laid off from my job about 10 days ago and have been putting off filing because I wasn't sure about the timing rules. Reading through all these responses has been really eye-opening. It sounds like the main takeaway is that while I can't get those missed weeks back, I need to stop procrastinating and file immediately to avoid losing any more potential benefits. I'm going to gather all my employment documents tonight and file first thing tomorrow morning through my.ny.gov. Thanks to everyone who shared their experiences - it's reassuring to know I'm not the only one who waited longer than they should have!
You're definitely not alone in waiting! I was in the exact same boat when I got laid off from my restaurant job a few months back. I kept thinking "I'll do it tomorrow" and before I knew it, almost two weeks had passed. The key thing I learned is that once you file, you really want to stay consistent with the weekly certifications - it becomes routine pretty quickly. One small tip that helped me: when you're gathering those employment documents tonight, also jot down a quick timeline of your work history with approximate dates. Having it written out beforehand made filling out the online application so much smoother. You've got this!
Join the conversation
I'm in the exact same situation right now! Just got my first payment yesterday and the agent told me the same thing about waiting for DocuSign. Reading everyone's experiences here is both reassuring and nerve-wracking - sounds like anywhere from 7 days to 3 weeks is normal. I've already added ny.gov to my email whitelist and set up notifications on my phone so I don't miss it when it comes. The 48-hour expiration that @QuantumQueen mentioned is scary - I'll definitely complete it immediately. Really hoping mine comes through on the faster side since I'm also behind on bills after 2 months of waiting. Thanks everyone for sharing your timelines, it helps to know what to expect!
Welcome to the waiting game! I'm actually in a similar boat - got my first payment scheduled for Monday but also only one week. It's so frustrating that they can't just release everything at once, but at least we're making progress. Good thinking on the email notifications - I'm going to do the same thing. The stories here are making me realize I need to be way more vigilant about checking my email than I normally am. Fingers crossed we both get our DocuSign emails sooner rather than later!
I just went through this exact process last month! Got my first payment on a Tuesday and the DocuSign email came exactly 9 days later (the following Thursday evening around 8pm). One thing I wish someone had told me - when you get the DocuSign, read through it carefully before signing. There are multiple sections and you need to scroll down to make sure you complete everything. I almost missed the identity verification part at the bottom and had to go back in. My back pay (5 weeks) came through as two separate deposits - 3 weeks on the first payment and 2 weeks three days later. Total time from DocuSign completion to getting all my money was about a week. Hang in there! I know the waiting is brutal but you're almost there. The fact that you got your first payment means your claim is approved and the rest should follow soon.
This is super helpful, thank you! I'm definitely going to take my time reading through the DocuSign when it comes - sounds like it's easy to miss parts if you rush through it. Good to know about the multiple deposits too, I would have probably panicked if only part of my back pay showed up at first. Nine days doesn't sound too bad compared to some of the longer waits people mentioned. Really appreciate you sharing the detailed timeline!
Destiny Bryant
For future reference, you can also call the NYS DOL Employer Services line at 518-457-2635 if you need help locating your rate or have questions about your quarterly filing. They're usually pretty helpful with walking employers through where to find specific information in the online system. Just make sure to have your employer registration number handy when you call.
0 coins
Ali Anderson
•That's a really helpful number to have! I'm definitely saving that employer services line for future reference. It's frustrating how scattered the information can be across different parts of their system - having a direct line to call when you're stuck is invaluable.
0 coins
Dylan Evans
Another place to check is in the "Forms and Documents" section of your employer portal - sometimes the rate notice gets archived there even if it's not showing up in the main account view. Also, if you're a new employer, your rate might be the standard new employer rate (which I think is currently 4.1% for new businesses) until you build up enough experience rating history. The quarterly filing instructions should mention this if it applies to your situation.
0 coins
Freya Johansen
•Great point about checking the Forms and Documents section! I didn't even know that existed in the portal. For new employers like myself who are still figuring out the system, it's really helpful to know about that standard 4.1% rate too. I was worried I was missing something important but sounds like there are multiple places this information could be hiding.
0 coins