DETR rep extended my payment waiting time - need advice

Ugh, I feel your pain. I had something similar happen to me last month. The rep I talked to seemed totally clueless and ended up messing up my claim even more. It's like they don't even train these people properly 🤦‍♂️

I've been dealing with DETR for months now, and I've learned a few tricks. Here's what I suggest: 1. Always get the name and ID of the rep you're talking to. 2. Ask them to notate your account with any changes or promises made. 3. If possible, request a supervisor if you feel the rep is unsure. 4. Follow up with an email summarizing your call (use the contact form on their website). 5. Keep detailed records of all your interactions. It's a pain, but it helps prevent these kinds of mix-ups. Hope this helps!

lol welcome to the wonderful world of DETR where the rules are made up and your needs don't matter 🤡

I found a method to get someone on the phone. I used this site's (claimyr.com) calling tool that dials the phone menu, stays on hold, waits for a live agent to pick up, then sends the call to my phone. It does cost $20, but it works. Here's a video about it: https://youtu.be/joPqgg0bRFw

Have you tried reaching out to them on social media? Sometimes they respond faster there. Worth a shot!

guys i'm in the same boat. been waiting 12 weeks for my claim to be processed. this is getting ridiculous. how are we supposed to survive??

Pro tip: If you call right when they open, you have a better chance of getting someone who's not burnt out yet. Mondays are usually the worst, try midweek if you can.

I'm convinced DETR is run by a bunch of hamsters on wheels. How hard is it to get simple things right? 🐹🎡

Has anyone else noticed that the info on the DETR website is often outdated? I swear I've seen pages that haven't been updated since like 2019.