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I had this exact same issue a few months ago! What worked for me was going to a grocery store and doing a cash back transaction instead of using an ATM. For some reason, the point-of-sale systems work even when the ATM network is having problems. You can buy something small like gum and get cash back - saved me when I really needed access to my benefits. Hope this helps until you can get through to customer service!
I've been in a similar situation with CalWORKs payments before, and it's incredibly stressful when you're counting on that money. One thing that helped me was setting up text alerts through the EDD/DPSS system - they'll send you notifications when payments are processed or if there are any issues with your case. Also, if you have a smartphone, the MyBenefits CalWIN app can sometimes show payment status updates faster than calling. For your homeless housing assistance, definitely keep all your hotel receipts organized in a folder or envelope - I learned the hard way that they might ask for them weeks later. The waiting is the worst part, but hang in there. Most of these system delays get resolved within a few days, even though it feels like forever when you need the funds. Sending you positive vibes that everything gets sorted out quickly! 💙
Thank you for all these tips! I never knew about the text alerts or the MyBenefits app - downloading it right now. Your advice about keeping receipts organized is spot on too. It's really comforting to hear from someone who's been through similar delays and came out okay on the other side. Sometimes you feel so alone dealing with all this bureaucratic stuff, but this community really helps. Really appreciate you taking the time to share your experience! 🙏
Hey there! I'm pretty new to navigating all this stuff, but I wanted to share what happened to me last week. My CalWORKs payment was delayed by 3 days and I was freaking out because I needed it for rent. I ended up going to the DPSS office in person (on Wilshire Blvd) and they were actually really helpful - way better than trying to get through on the phone. The lady there told me that when there are system issues, sometimes visiting in person can help them manually check your case status and even expedite things if needed. I know it's a pain to travel there, especially if you don't have reliable transportation, but it might be worth it if the phone lines aren't working out. Also, bring your ID and any paperwork you have - they can pull up your whole case file right there. Hope your payment comes through soon! 🤞
This is such good advice! I've been avoiding going in person because I thought it would be even more of a hassle, but hearing that they were actually helpful gives me hope. The phone system is definitely not working for me - I've been trying for days with no luck. I think I'm going to try visiting the office tomorrow morning. Did you have to wait long when you went in? And thanks for the tip about bringing all my paperwork - I'll make sure to have everything organized before I go. Really appreciate you sharing your experience!
I just wanted to chime in with another tip that helped me get through to DPSS last week! If you're calling and getting the busy signal or "high call volume" message, try calling from a different phone number - sometimes they have limits on how many times the same number can call in a short period. I used my work phone after my cell kept getting rejected, and it went through immediately. Also, I noticed that if you call right after lunch time (around 1:30 PM), there's sometimes a sweet spot when call volume drops briefly. I know everyone's saying early morning works best, but this afternoon window might be worth trying if you can't make those 7:30 AM calls. Just another option to add to the toolkit! Good luck everyone! 🍀
That's such a smart tip about using a different phone number! I never would have thought about them potentially blocking repeated calls from the same number. The 1:30 PM window is really interesting too - makes sense that there might be a brief lull when people are getting back from lunch. I love how everyone in this thread is sharing these creative workarounds. It's like we're building the ultimate DPSS phone strategy guide! 😄 Definitely adding both of these tactics to my list. Thanks for sharing what worked for you!
I'm going through the exact same struggle right now! Been trying to get through for my recertification for over a week. Reading through all these comments has been incredibly helpful - I had no idea about so many of these strategies! I'm definitely going to try the 7:30 AM sharp approach with the specific menu sequence, and I love the tip about saying "representative" to the voice system. It's honestly ridiculous that we need a whole playbook just to talk to someone about basic food assistance, but I'm so grateful everyone is sharing what actually works. The stress of potentially losing benefits while fighting with their phone system is real. Going to arm myself with coffee, all my documents, and multiple phone numbers tomorrow morning. Thanks everyone for turning this frustrating situation into a community effort! 💪
You're so right about needing a whole playbook just for basic assistance! 😤 I'm new to this whole SNAP process and honestly feeling pretty overwhelmed, but this thread has been like a lifeline. It's wild that we have to strategize like we're planning a heist just to talk to someone about food help. I'm taking notes on all these tips too - the multiple phone numbers idea is genius, and I never would have thought about the 1:30 PM window either. Good luck tomorrow morning! Hope we all get through and can finally get our recertifications sorted out. This community support makes such a difference when dealing with these broken systems! 🙏
This happened to my cousin last month. She ended up having to reapply completely. It sucks, but sometimes starting over is faster than trying to fix the old application. Might be worth considering if nothing else works.
I went through this exact same situation about 6 months ago! The key is persistence and documentation. Here's what finally worked for me: I filed a complaint with the LA County Board of Supervisors through their online portal. Within 48 hours, someone from DPSS called me directly and fast-tracked my case. Also, make sure to request expedited processing since you're already experiencing a gap in benefits - they're supposed to prioritize cases where people have been wrongfully cut off. Keep copies of EVERYTHING and don't be afraid to escalate. You got this! 💪
This is super helpful! I had no idea about the LA County Board of Supervisors complaint option - that sounds way more effective than sitting on hold for hours. Do you remember which specific category you filed under on their portal? And thanks for the tip about requesting expedited processing, I didn't know that was even a thing!
@Ravi Gupta Thank you SO much for sharing this! Filing a complaint with the Board of Supervisors sounds like exactly what I need to do. I m'definitely going to try this approach - 48 hours sounds like a miracle compared to the weeks I ve'been waiting. Really appreciate you taking the time to share what worked for you! 🙏
Nina Chan
I've been dealing with this exact same frustration for the past few weeks! After reading through all the amazing strategies everyone has shared here, I'm feeling much more optimistic about finally getting through. The 8 AM + spam 0 technique that literally everyone successful has mentioned is definitely my plan for tomorrow morning. I had no idea this was such a widespread problem - I was starting to think I was just terrible at navigating phone systems! It's honestly ridiculous that we need to develop elaborate battle plans just to access basic food assistance we're entitled to, but I'm so grateful for this community sharing their hard-won wisdom. @Mei Wong your comprehensive guide is absolutely invaluable - thank you for taking the time to help all of us navigate this broken system! It gives me hope knowing that persistence really does pay off eventually, even when the system seems designed to make us give up. I'll definitely report back with my results and any new tips I discover along the way. Stay strong everyone - we've got this! 💪
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Dmitry Ivanov
•I just joined this community after struggling with the same CalFresh phone nightmare for the past two weeks! Reading through everyone's experiences has been such a relief - I honestly thought maybe I was doing something fundamentally wrong. The 8 AM + spam 0 strategy seems to be the golden ticket based on what literally everyone successful is saying, so I'm definitely setting my alarm early tomorrow to give it a shot. It's absolutely insane that we need to become phone system hackers just to access basic food assistance, but I'm so grateful for this community sharing all their battle-tested techniques. Thank you especially to everyone who's taken the time to document what actually works - this collective wisdom is incredible! Here's hoping we all finally break through this bureaucratic wall soon. I'll definitely update everyone if I have any success with the strategies mentioned here! 🤞
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Miguel Harvey
I've been lurking on this thread for a while and finally decided to join because this whole CalFresh phone situation has been driving me absolutely insane! 😩 I'm a working parent trying to get my case updated and I've literally used up all my lunch breaks this month sitting on hold with no success. Reading everyone's experiences here makes me feel so much less alone - I honestly thought maybe I was just terrible at this! The 8 AM + spam 0 strategy that literally EVERYONE successful is recommending sounds like my best shot, so I'm setting multiple alarms tomorrow morning to give it a proper try. It's honestly heartbreaking that we need to treat accessing basic food assistance like some kind of strategic military operation, but I'm so grateful for this community sharing their battle-tested wisdom. @Mei Wong your detailed guide is absolutely gold - I'm screenshotting it for reference! The fact that we have to develop elaborate phone hacks just to reach someone about benefits we're entitled to is completely ridiculous, but at least we're all figuring it out together. I'll definitely report back if I manage to crack the code! Stay strong everyone - we shouldn't have to fight this hard, but we're stronger than their broken system! 💪
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