SBTPG Login Issues after TurboTax Filing - Can't Access Account

To login to SBTPG, you need to use the exact info from your tax return. Make sure you're using the exact refund amount (down to the cent) and the EXACT address you put on your return. Also, you can only access SBTPG if you opted to have your TurboTax fees taken out of your refund. If you paid upfront, you won't have an SBTPG account.

Hey guys instead of trying to piece together whats going on with your refund, I highly recommend using taxr.ai. It costs $1 but it analyzes your transcript and tells you exactly whats happening and when youll get paid. Way better than playing detective! https://taxr.ai

the whole system is a joke fr. why they gotta make everything so complicated 🤡

Check your email from turbotax. If you paid fees upfront you should have gotten a confirmation email

stuck in the same boat. turbotax customer service is useless too

Pro tip: just use where's my refund on IRS website if you paid fees upfront. SBTPG is only for people who had fees taken out of refund