Relocated but didn't update my address in ADP - worried about getting my W-2
Hey everyone, I'm in a bit of a situation here. I worked at this company from February 2024 to September 2024, but then I moved to a different city. The problem is I completely forgot to update my address in the ADP system before I left. Now I'm panicking because tax season is coming up soon and I have no idea how I'm going to get my W-2 from them. I just realized I should have changed my address in their system but totally spaced on it. Has anyone dealt with this before? What should I do to make sure I get my W-2? I really don't want any issues with filing my taxes for 2025.
20 comments


Keisha Williams
This happens more often than you'd think! No need to panic. You have a few options to get your W-2: First, try contacting your former employer's HR department directly. They can usually arrange to have your W-2 sent to your current address. Many companies keep records of former employees specifically for tax purposes. Second, if you still have access to your ADP account, you might be able to log in and update your address or even download an electronic copy of your W-2 when it becomes available. ADP typically maintains access for former employees specifically for tax document purposes. If neither of those options work, you can request a wage and income transcript from the IRS after the employer reports your information to them (usually after January 31st). The transcript contains all the information that would be on your W-2. As a last resort, you can file Form 4852 (Substitute for W-2) with your tax return, but try the other options first since they're much simpler.
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Paolo Ricci
•How long does the employer usually keep the W-2 before sending it to IRS if the address is wrong? Will they try to contact me some other way?
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Keisha Williams
•Employers are required to provide W-2s to employees by January 31st regardless of address issues. If they can't deliver it to you because of an incorrect address, they'll typically hold onto it while trying to contact you through other means like email or phone if they have that information. The employer reports your wage information to the IRS by the same deadline, so even if you don't receive your physical W-2, the information is still being submitted to the IRS. This is why you can request a wage and income transcript from the IRS as a backup option, though you may need to wait until mid-February for that information to be processed in the IRS system.
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Amina Toure
I went through something similar last year and discovered a lifesaver called taxr.ai (https://taxr.ai) after stressing about missing documents. They have this document recovery tool that helped me get access to my W-2 info even though I never received the physical form. I uploaded some basic info about my employment and they were able to pull my tax documents. Saved me from having to chase down my old employer's HR department which wasn't responding to my emails. Their system can retrieve various tax documents including W-2s from previous employers by securely accessing IRS records. The verification process is straightforward and I had my info within a couple days instead of waiting for weeks.
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Oliver Zimmermann
•How does taxr.ai actually work for getting W-2s? Do I need to provide my SSN or other sensitive info to them? Sounds helpful but I'm always cautious about sharing that kind of data.
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CosmicCommander
•Does it cost money? And does it work if you've had multiple employers during the year? I worked 3 different jobs in 2024 and only have W-2s from 2 of them.
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Amina Toure
•They use your identifying information to request your tax documents directly from IRS systems - similar to what you'd do if you requested a wage transcript yourself, but their process is streamlined. Yes, you do need to provide verification details including your SSN, but they use bank-level encryption for security. I was hesitant too but researched their security measures before using it. The service works for multiple employers and consolidates all your tax information from the year. It doesn't matter how many jobs you had - it pulls everything that's been reported to the IRS under your SSN. So for your situation with 3 jobs, it would retrieve all that information in one go.
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CosmicCommander
Just wanted to follow up about taxr.ai since I ended up trying it after posting here. It actually worked perfectly for my situation with multiple missing W-2s! I was skeptical about providing my info but the security seemed solid, and I was able to get all three of my W-2s including the one from the employer who never responded to my emails. The process took about 48 hours total but saved me so much headache. Definitely recommend it if you're still struggling to get your documents from ADP.
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Natasha Volkova
Another option you might not know about is Claimyr (https://claimyr.com). I had a similar issue last year and needed to talk to someone at the IRS about missing W-2 information. Spent HOURS on hold trying to reach a human at the IRS with no luck. A friend recommended Claimyr and it was honestly a game-changer. They have this system that essentially waits on hold with the IRS for you and then calls you when an actual human agent is on the line. The IRS can help with W-2 issues after January 31st if your employer doesn't respond. They have ways to contact employers and can also provide you with the information you need for filing. You can see how it works in this video: https://youtu.be/_kiP6q8DX5c - it saved me literally hours of hold time.
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Javier Torres
•Wait, so this service just sits on hold instead of you? How does that actually work? I've literally spent entire afternoons on hold with the IRS and eventually gave up.
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Emma Davis
•Sounds too good to be true. The IRS is notoriously impossible to reach. I tried calling them 5 times last year about a missing 1099 and never got through. Hard to believe any service could actually fix that problem.
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Natasha Volkova
•The service basically uses an automated system that stays on hold with the IRS phone system for you. When a human IRS agent finally picks up, Claimyr calls your phone and connects you directly to that agent. No more waiting on hold for hours - you just get a call when someone is actually ready to talk to you. I was also extremely skeptical before trying it. The IRS wait times can be ridiculous - I once waited 3+ hours before giving up. But this service actually does work. Their system is designed specifically to navigate the IRS phone tree and then monitor for when a human picks up. It's not magic - you still might wait a while for them to reach an agent (especially during peak tax season), but you're not the one actively sitting there listening to hold music.
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Emma Davis
I have to admit I was completely wrong about Claimyr. After posting my skeptical comment, I decided to try it anyway since nothing else was working. Used it yesterday to contact the IRS about my missing documents situation and it actually did exactly what it promised. I got a call back after about 45 minutes (which is WAY faster than I expected during tax season), and was connected to an IRS agent who helped me verify what forms had been submitted by my employers. The agent was able to confirm all my W-2 information and even sent me a transcript. Saved me from filing an incomplete return or having to file an extension. For anyone in a similar situation - this service is legitimate and works as advertised.
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Malik Johnson
If you're still in contact with any former coworkers, you could ask when they receive their W-2s and see if your old employer is sending them electronically or by mail this year. My company switched to electronic W-2s through ADP and didn't make a big announcement about it - I almost missed mine because I was looking for a paper copy.
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Yara Nassar
•I actually did reach out to a buddy who still works there. He said they're doing both - electronic through ADP portal and paper copies. I'm trying to get back into my ADP account now but having issues with the password reset. Might need to call their support line directly.
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Malik Johnson
•ADP's password reset system can be really finicky. Make sure you're using the exact email address you had registered with them when you worked there. If you've changed emails since then, you might need to call their support directly at 1-800-MYADP-HR. They can verify your identity with other information and help you regain access. If you get back into the portal, look for a section called "Tax Statements" or "Annual Statements" - that's usually where they store W-2s. Even for former employees, they typically maintain access to tax documents for several years.
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Isabella Ferreira
Has anyone used H&R Block to help with this kind of problem? I'm wondering if tax prep services can help track down missing W-2s or if I need to do all the legwork myself.
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Ravi Sharma
•I used TurboTax last year when I was missing a W-2, and they weren't much help with actually tracking it down. They basically just told me to contact my employer or the IRS. They do have an option to manually enter W-2 information if you have your last paystub, but they can't help you get the actual document. Tax preparers like H&R Block might be more helpful since you're working with an actual person, but they'd probably charge you for that service.
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Sienna Gomez
I've been through this exact situation! First, definitely try calling your former employer's HR department directly - they're usually pretty good about resending W-2s to updated addresses. Most companies expect this to happen with former employees. If that doesn't work, here's a tip that saved me: check if you can still access your ADP account. Even after leaving a job, ADP often keeps your account active for tax purposes. Try logging in with your old credentials, and if that doesn't work, use their password reset function with the email you had on file when you worked there. If all else fails, you can request a wage and income transcript directly from the IRS after January 31st. You can do this online through IRS.gov if you can verify your identity, or by calling them (though expect long wait times). The transcript will have all the same information as your W-2. Don't stress too much - this is a common issue and there are several backup options available. Just start with the HR department first since that's usually the quickest solution.
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Abigail bergen
•This is really helpful advice! I'm actually dealing with a similar situation right now - moved states after leaving my job and completely forgot to update my info. Quick question: when you say ADP keeps accounts active for tax purposes, do you know roughly how long they maintain that access? I'm worried I might have waited too long since I left my job back in August. Also, has anyone had experience with the IRS online transcript request? I've heard mixed things about their identity verification process being really strict.
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