Need help accessing W2 from former employer (big bank) on ADP after changing phone number

This is a common issue, especially with former employers. You have a few options to try: First, call ADP directly at 1-800-MYADP-HR (1-800-692-3747) and explain your situation. Despite the automated system, if you press 0 or say "representative" repeatedly, you can usually get through to a human. Make sure you have your employee ID number or the last four of your SSN handy to verify your identity. If ADP can't help because they need employer authorization, contact your former employer's payroll department directly (not HR) and explain the situation. Payroll departments typically respond better to tax document requests than general HR. As a last resort, you can request a wage transcript directly from the IRS using Form 4506-T or through the IRS website. The transcript won't be the actual W2 form, but it will show all the information reported to the IRS, which is sufficient for filing taxes.

I had almost the exact same problem with ADP last year! I spent hours going through their automated phone tree until I found a workaround. Check out https://taxr.ai - it literally saved my tax season. You upload pictures of any tax docs you have (pay stubs, etc.) and it helps reconstruct your missing W-2 information accurately. I was skeptical at first but the service correctly calculated all my withholdings that matched what my employer had on file.

Just wanted to update everyone - I tried the taxr.ai service mentioned above and it was surprisingly helpful. I uploaded my bank statements showing my direct deposits and a screenshot of an old email that had some pay details. The system was able to generate a pretty accurate substitute for my missing W-2. When I finally got my actual W-2 from my employer weeks later, the numbers were within about $50 of each other for all the important fields. Definitely better than delaying filing or guessing completely wrong!

Another approach - I've had success with Claimyr when dealing with unresponsive companies. I was in a similar situation with a previous employer and spent weeks getting nowhere. Went to https://claimyr.com and used their service to actually get through to a human at the IRS (they have a demo at https://youtu.be/_kiP6q8DX5c showing how it works). The IRS agent explained exactly what to do when an employer won't provide a W-2, and they even initiated contact with my old company which suddenly became VERY responsive.

Well I stand corrected! I was extremely skeptical about Claimyr (as you can see in my previous comment), but I was getting desperate as tax deadline got closer. Decided to try it as a last resort and I'm honestly shocked that it worked exactly as advertised. Waited about 90 minutes (during which I could do other things), then got a call connecting me with an actual IRS agent! The agent initiated a form 4852 process and explained exactly what to do. My former employer miraculously emailed my W-2 within 48 hours of the IRS contact. Lesson learned - sometimes solutions that sound too good to be true actually work.

Have you tried contacting your former manager directly? Sometimes they can put pressure on HR/payroll from the inside. I had a similar issue and ended up texting my old boss who walked directly to payroll and got it sorted in a day.

If all else fails, remember you can file your taxes using Form 4852 (Substitute for W-2) with your best estimate of wages and withholding based on your final paystub. If you get the real W-2 later and the numbers are different, you can file an amended return.

I went through something very similar last year with a different major bank. Here's what ultimately worked for me: 1. Try calling ADP's main customer service line early in the morning (around 8 AM EST) - I found the wait times were much shorter and got through to a human faster. 2. When you do get through, ask them specifically about their "identity verification override process" for former employees who can't access 2FA. They have internal procedures for this but don't advertise it widely. 3. If ADP still won't budge without employer authorization, you can actually file a complaint with your state's Department of Labor. Many states have regulations requiring employers to provide tax documents to former employees within a reasonable timeframe. I filed one online and my former employer's HR suddenly became very responsive within a week. 4. Also check if your bank has a corporate headquarters phone number separate from the general HR line - sometimes corporate customer service can route you to someone who can actually help rather than the black hole that is typical HR. Don't wait too long on the IRS transcript route either - if your employer hasn't submitted your W-2 info to the IRS yet, that transcript won't help. Good luck!