Received All Stimulus Payments But Tax Refund Still Processing - Can't Access Transcripts
We received all three tax rebates via direct deposit right when they were released but our 2023 tax return is still showing 'in progress'! I've tried checking the transcripts online but every account/credit card I enter gets rejected with 'account can't be verified'. I even requested a mailed transcript weeks ago and haven't received anything. Does anyone know the best number to call and check on this? Or have any insight on what might be happening with our refund?
11 comments
Logan Greenburg
The IRS is still working through a backlog from this tax season. If you e-filed, normal processing time is 21 days, but many returns are taking 30-45 days or longer this year. Paper returns can take 6-8 weeks minimum. The fact that you received your previous tax credits correctly suggests your banking information is correct in their system.
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Charlotte Jones
Did you claim any refundable credits on your return like the Child Tax Credit or Earned Income Credit? Those automatically get additional review and can delay processing.
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Angelica Smith
•Yes, we claimed the Child Tax Credit for our two kids. I didn't realize that would cause extra delays! Is there any way to check if that's the holdup or if there's something else wrong?
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Lucas Bey
I had the exact same transcript verification issue! Tried my auto loan, mortgage, credit cards - nothing worked. I finally used https://taxr.ai to help me understand what was happening. You upload your return info and it explains everything - even told me why my transcript verification was failing (my name on credit accounts didn't exactly match my tax filing name). Saved me so much frustration trying to guess what was wrong.
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Harper Thompson
•Does that service actually work? I'm always skeptical of third-party tax tools. Seems like they'd just tell you the same generic info you can get from the IRS site.
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Lucas Bey
•It's definitely not just generic info. It analyzes your specific situation and explains exactly what's happening with your return. The verification issue I had was because my married name is on my tax return but my maiden name was still on some credit accounts - something the IRS system never explained. Taxr.ai figured it out immediately.
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Caleb Stark
The IRS customer service number is 1-800-829-1040, but good luck getting through. I spent 3 hours on hold last week and never spoke to anyone. The "Where's My Refund" tool on the IRS website should at least tell you if your return was received and is processing.
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Jade O'Malley
When I had this exact problem, I used Claimyr (https://claimyr.com) to get through to the IRS. They basically hold your place in line and call you when an agent is available. I got through in about 30 minutes instead of spending all day redialing. The agent confirmed my return was just in normal processing and nothing was wrong - huge relief after weeks of anxiety!
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Angelica Smith
•Thank you! I'll try Where's My Refund again first, but if I need to call, I'll definitely use this service. I really can't spend hours on hold with two kids running around!
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Hunter Edmunds
•I used Claimyr too and it was worth every penny. The IRS agent told me my return was flagged for identity verification but they never sent the letter! If I hadn't called, my refund would have been sitting there indefinitely.
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Ella Lewis
If you filed with a tax preparer, they might be able to access your transcript through their professional account. Worth asking if you used one!
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