< Back to IRS

Emma Taylor

Need to verify my identity with IRS but don't have the letter yet - can I still proceed?

I just got a notification that my tax refund is being held until I verify my identity. Problem is, I don't have the actual verification letter yet. Has anyone gone through this process without having the letter in hand? Can I still verify online or do I absolutely need to wait? Or should I just try calling them directly? Not sure if calling is even worth it with how impossible it is to reach anyone. Any advice would be really appreciated because I'm counting on this refund for some upcoming expenses.

You have a couple options here. The IRS identity verification can be done in several ways: - Online through ID.me if you create an account on the IRS website (irs.gov/identity-verification) - By phone if you call the Identity Verification line at 800-830-5084 - In person at a local IRS Taxpayer Assistance Center Without the letter, you might not have the specific information they're asking for, but it's still worth trying the online option first. When you go through ID.me, they'll verify your identity through documents, selfies, and personal questions. If that doesn't work, you can schedule an appointment at a local IRS office. They're usually booked weeks out but it's a guaranteed way to verify. The verification letter typically contains a reference number that helps the process go smoother, but you can often still begin the process without it.

0 coins

Emma Taylor

•

Thank you so much! i tried the ID.me thing on the website but it said I needed something from the letter. I'm gonna try calling that number you provided tomorrow morning.

0 coins

Just a heads up, I called that number last mounth and was on hold for 2+ hours before giving up. The IRS phone system is absolute garbage.

0 coins

Emma Taylor

•

ugh really? 😩 just my luck. guess I'll just have to wait for the stupid letter

0 coins

There's an app called Claimyr that can help you get through to an IRS agent without waiting on hold. I was in the same boat last year and it worked like a charm. Just go to claimyr.com - totally worth it to skip the hold times!

0 coins

Emma Taylor

•

For real? That sounds too good to be true. The IRS hold music is basically my theme song at this point lol

0 coins

No joke, it actually works. They basically wait on hold for you and call you when they get an agent. Saved me HOURS of frustration and got my identity verification sorted out in one call.

0 coins

CosmosCaptain

•

After spending days trying to figure out what was going on with my identity verification, I used this tool called taxr.ai that basically translated all the IRS jargon and showed me exactly what steps I needed to take. It explained which form of identity verification I needed and what documentation would work. So much easier than guessing and stressing! I've been recommending it to everyone dealing with IRS issues - check out https://taxr.ai

0 coins

Sounds interesting. How exactly does it work? Does it just read your transcript or does it do more?

0 coins

CosmosCaptain

•

It's basically like having a tax pro look at your situation but automated. You upload your transcript or notice and it gives you a complete breakdown of what's happening and what to do next. It pointed out EXACTLY which type of identity verification I needed and gave me step-by-step instructions. No more guessing! Seriously changed my whole tax experience.

0 coins

Omar Fawzi

•

idk seems sketchy to put all your tax info online like that

0 coins

CosmosCaptain

•

I was hesitant too but they use the same security standards as banks. Anyway it was either that or keep banging my head against the wall trying to decode IRS notices on my own. Literally solved my identity verification issue in minutes when I'd been stuck for weeks!

0 coins

Wow, just checked it out and this is exactly what I needed! The IRS has been holding my refund for 3 months with cryptic messages. THANK YOU for sharing this!

0 coins

Chloe Wilson

•

I found a way to get someone on the phone to help with identity verification! After trying for weeks to reach an actual human at the IRS, I discovered this service called Claimyr (claimyr.com) that got me connected to an agent within an hour. They basically do the holding for you and call when they reach a person. Talking to a live agent resolved my identity verification issue right away - they confirmed I could start the process without waiting for the letter. It was absolutely worth every penny to finally get this resolved rather than wait another month for a letter.

0 coins

Diego Mendoza

•

Wait, you have to pay for this service? How much did it cost you?

0 coins

Chloe Wilson

•

Yes, there is a fee, but considering I was about to lose my mind waiting on hold for hours multiple times, it was the best money I've ever spent. The agent I spoke with got my refund released the same day - money I'd been waiting on for months.

0 coins

This sounds like an ad 👀

0 coins

Chloe Wilson

•

Lol I get why you'd think that, but nope - just someone who was desperate after wasting entire afternoons on hold. I literally tried calling 5 different times before finding this. It was either this or wait another 6 weeks for my refund.

0 coins

StellarSurfer

•

Is this actually real? The IRS phone system is such a nightmare I can barely believe there's a solution

0 coins

Chloe Wilson

•

100% real. I was skeptical too but when you've been trying to reach the IRS for weeks with no success, you get desperate. It was either this or wait potentially months more for my refund to clear.

0 coins

Sean Kelly

•

If you don't have the letter yet, its gonna be difficult to verify your identity. The letter contains a specific code that you need to enter during the online verification process. I went through this last year and tried to start the process early, but I couldn't get past the first screen without that code.You might be able to verify by phone, but prepare for a LONG wait time.

0 coins

Emma Taylor

•

This is what I was afraid of 😭 How long did it take for your letter to arrive?

0 coins

Sean Kelly

•

Mine took about 2 weeks after I saw the message on Where's My Refund. But this was back in 2023 so who knows how slow they are now

0 coins

Emma Taylor

•

2 weeks isn't TOO bad I guess. I just hate the waiting game...

0 coins

Zara Malik

•

I just went through this exact situation last month! I didn't have the letter but I was able to verify my identity by going to my local IRS office. I scheduled an appointment online (it was about a 2 week wait), brought multiple forms of ID (passport, social security card, drivers license) and a copy of last years tax return. They verified me on the spot and my refund was released about 10 days later.

0 coins

Luca Greco

•

The IRS and there stupid verification process drives me crazy. Your tax return gets flaged if anything looks unusual - like if you moved, changed jobs, or even filed with a different software than last year. And of course they dont tell you this until AFTER they've held your refund hostage.

0 coins

Nia Thompson

•

Exactly! Mine got flagged because I switched from TurboTax to FreeTaxUSA. Like wtf, we're supposed to shop around for the best deal but then get punished for it? Classic IRS 🤡

0 coins

That's ridiculous. I didn't know they flagged for changing tax software. No wonder I got flagged last year!

0 coins

Luca Greco

•

Yeah they have all these "fraud triggers" that are basically just normal life changes. Its almost like they WANT to make it as difficult as possible to get your refund.

0 coins

Aisha Hussain

•

Wait for the letter. Trust me. I tried every possible way to verify without it and wasted so much time. The letter has a specific code you need and trying to get around it is just exercise in frustration.

0 coins

I was in your shoes back in Februrary! Here's what worked for me: I couldn't wait for the letter so I used that Claimyr service someone else mentioned to get through to an agent. The agent was able to help me verify over the phone by asking a bunch of security questions. Had my refund like a week later. Worth a shot if you're in a hurry!

0 coins

Emma Taylor

•

That's amazing! Did the agent give you any trouble about not having the letter?

0 coins

Nope! They just asked me a bunch of questions to verify my identity - stuff about past addresses, loan accounts, etc. It was actually easier than I expected.

0 coins

Ethan Brown

•

Don't waste your time trying to call the IRS, you'll be on hold for hours and they'll just tell you to wait for the letter.Ask me how I know 🙃

0 coins

Emma Taylor

•

ugh this is so frustrating. I really need this refund soon.

0 coins

Ethan Brown

•

I feel ya. The IRS moves at glacial speeds. Our tax dollars hard at work 🙄

0 coins

Yuki Yamamoto

•

I learned about my identity verification requirement through my tax transcript before getting any letter. I used taxr.ai to help me understand what was happening and what steps to take. It explained exactly what the codes on my transcript meant and gave me clear steps to resolve it. Maybe check if your transcript has any codes that indicate what type of verification they need? That could give you a head start while waiting for the letter. https://taxr.ai was seriously helpful when I was completely lost.

0 coins

Carmen Ruiz

•

This! The transcript usually shows code 570 (refund hold) followed by 971 (letter issued). If you can see these codes, you know exactly what's happening and can start preparing.

0 coins

How do you even get your transcript if you can't verify your identity? Seems like a catch-22

0 coins

Yuki Yamamoto

•

You can request a transcript by mail if you can't access it online. But honestly, the tool helped me understand what was specifically needed for my type of verification - turns out there are different procedures depending on why they need to verify you.

0 coins

Zoe Dimitriou

•

My wife got one of these last year. We waited for the letter, which came like 3 weeks later. Then we tried to verify online and the system kept crashing. Finally called using the number on the letter and after like 45 mins on hold, got through to someone who verified her in less than 5 minutes. Got the refund about 10 days after that.

0 coins

QuantumQuest

•

The IRS identity verification process is a complete joke. They made me verify 3 YEARS IN A ROW. Like, you already verified me twice before, why are we doing this again??? 🤬

0 coins

SAME. It's absolutely ridiculous. Each year they act like they've never heard of me before.

0 coins

Emma Taylor

•

Oh no, now I'm worried this will become a recurring nightmare 😭

0 coins

Mei Zhang

•

Hot tip: if you can get an account on irs.gov, you might be able to see the actual letter in your online account before it arrives in the mail. I was able to do this last year and it had the verification code I needed to complete the process online.

0 coins

Emma Taylor

•

That's super helpful, thank you! I'll check if I can see it online.

0 coins

Liam McGuire

•

I used that taxr.ai thing when I was stuck in identity verification hell. Uploaded my transcript and within minutes it told me exactly what was happening and what to do about it. I had no idea you could figure out so much from the transcript codes until I used this tool. Saved me days of research and guesswork. https://taxr.ai

0 coins

Amara Eze

•

Ok but how much does it cost? Their website doesn't say

0 coins

Liam McGuire

•

Whatever it costs was worth every penny to me. I was getting nowhere trying to figure out the IRS codes and processes on my own. It saved me so much time and stress, and I got my refund way faster than I would have otherwise.

0 coins

I've been working in tax prep for 7 years. Here's what you need to know: the IRS sends these verification requests when something doesn't match in their system. Common triggers are address changes, significant income changes, or new dependents. Without the letter, you'll be limited in what you can do, but you can try calling the general IRS number (not just the verification line) and explain your situation. Sometimes they can look up the verification requirements on their end.

0 coins

NeonNomad

•

Holy cow there's a lot of misinformation here. Let me clarify: there are DIFFERENT TYPES of identity verification the IRS requires. Some can be done without the letter (like ID.me for transcript access) while others (like refund verification) specifically require the code from the letter. Your best bet is to wait for the letter or call the IRS directly.

0 coins

Emma Taylor

•

This is really helpful context. Do you know if there's a way to tell which type I need without the letter?

0 coins

NeonNomad

•

If it's showing up on Where's My Refund as the reason your refund is delayed, it's almost certainly the kind that requires the letter code. But you can try calling to confirm.

0 coins

I just dealt with this last month! Got an IRS agent on the phone through Claimyr.com after trying for days on my own. The agent explained I could go to my local IRS office with two forms of ID to verify in person without waiting for the letter. Did that and got my refund two weeks later!

0 coins

Did you need an appointment for the local office or can you just walk in?

0 coins

You definitely need an appointment. I was able to schedule one for the following week through the IRS website after the agent gave me instructions.

0 coins

Emma Taylor

•

I might try this route! Thanks for sharing your experience.

0 coins

Alicia Stern

•

I went through this exact situation a few months ago! The frustrating thing is that the IRS system really does require that verification code from the letter for most refund-related identity verification. However, I found a workaround - I was able to get my account transcript online through ID.me verification (which is separate from the refund verification), and that showed me the specific reason code for why my refund was being held. Once I knew the exact issue, I called the IRS early in the morning (like 7 AM when they open) and got through in about 20 minutes instead of hours. The agent was able to expedite sending the verification letter and even gave me some of the info I needed to start gathering documents. Also, definitely check your online IRS account - sometimes the letter shows up there before it arrives in the mail. Don't give up hope, this process is annoying but it does get resolved!

0 coins

Eva St. Cyr

•

This is super detailed advice, thank you! I'm going to try the ID.me route first to see if I can at least get my transcript and understand what's going on. The early morning calling tip is genius - I never thought about timing it that way. Did you end up getting your refund pretty quickly once you got through to them?

0 coins

Amara Adeyemi

•

I was in the exact same boat a few weeks ago! Here's what I learned: you can actually start some of the verification process without the letter by setting up ID.me through the IRS website. While you won't be able to complete the full refund verification without that specific code from the letter, you can at least get your account set up and verify your basic identity. Also, try checking your IRS online account - sometimes the verification letter appears there digitally before the physical one arrives in the mail. That's how I got my code early and was able to complete everything online. If you absolutely can't wait, the in-person route at a local IRS office is your best bet. You'll need to schedule an appointment (usually 1-2 weeks out) and bring multiple forms of ID, but they can verify you on the spot without needing the letter code. The whole process is frustrating but hang in there - once you get through verification, refunds usually process pretty quickly!

0 coins

Freya Collins

•

This is really helpful! I didn't know you could check for the letter digitally first. That could save me a lot of time. How long did it take for your letter to show up online compared to arriving in the mail? Also, when you went to set up ID.me, did you run into any issues with the verification process itself?

0 coins

I just went through this nightmare myself! The good news is you have a few options even without the letter. I was able to verify my identity by scheduling an appointment at my local IRS Taxpayer Assistance Center - took about 2 weeks to get an appointment but they verified me immediately with just my driver's license, Social Security card, and last year's tax return. Before doing that though, definitely try logging into your IRS online account first. My verification letter actually showed up there about a week before it came in the mail, so you might be able to get that code sooner than expected. Also, if you're really desperate to talk to someone, calling right when they open at 7 AM seems to be the sweet spot for shorter hold times. I got through in about 30 minutes that way versus the 2+ hour waits later in the day. The whole identity verification thing is such a pain but once you get through it, your refund should process pretty quickly. Hang in there!

0 coins

IRS AI

Expert Assistant
Secure

Powered by Claimyr AI

T
I
+
20,087 users helped today