Need to verify my identity with IRS but don't have the letter yet - can I still proceed?
I just got a notification that my tax refund is being held until I verify my identity. Problem is, I don't have the actual verification letter yet. Has anyone gone through this process without having the letter in hand? Can I still verify online or do I absolutely need to wait? Or should I just try calling them directly? Not sure if calling is even worth it with how impossible it is to reach anyone. Any advice would be really appreciated because I'm counting on this refund for some upcoming expenses.
57 comments
Malik Robinson
You have a couple options here. The IRS identity verification can be done in several ways: - Online through ID.me if you create an account on the IRS website (irs.gov/identity-verification) - By phone if you call the Identity Verification line at 800-830-5084 - In person at a local IRS Taxpayer Assistance Center Without the letter, you might not have the specific information they're asking for, but it's still worth trying the online option first. When you go through ID.me, they'll verify your identity through documents, selfies, and personal questions. If that doesn't work, you can schedule an appointment at a local IRS office. They're usually booked weeks out but it's a guaranteed way to verify. The verification letter typically contains a reference number that helps the process go smoother, but you can often still begin the process without it.
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Emma Taylor
Thank you so much! i tried the ID.me thing on the website but it said I needed something from the letter. I'm gonna try calling that number you provided tomorrow morning.
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Isabella Silva
Just a heads up, I called that number last mounth and was on hold for 2+ hours before giving up. The IRS phone system is absolute garbage.
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Emma Taylor
ugh really? 😩 just my luck. guess I'll just have to wait for the stupid letter
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Ravi Choudhury
There's an app called Claimyr that can help you get through to an IRS agent without waiting on hold. I was in the same boat last year and it worked like a charm. Just go to claimyr.com - totally worth it to skip the hold times!
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Emma Taylor
For real? That sounds too good to be true. The IRS hold music is basically my theme song at this point lol
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Ravi Choudhury
No joke, it actually works. They basically wait on hold for you and call you when they get an agent. Saved me HOURS of frustration and got my identity verification sorted out in one call.
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CosmosCaptain
After spending days trying to figure out what was going on with my identity verification, I used this tool called taxr.ai that basically translated all the IRS jargon and showed me exactly what steps I needed to take. It explained which form of identity verification I needed and what documentation would work. So much easier than guessing and stressing! I've been recommending it to everyone dealing with IRS issues - check out https://taxr.ai
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Freya Johansen
Sounds interesting. How exactly does it work? Does it just read your transcript or does it do more?
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CosmosCaptain
It's basically like having a tax pro look at your situation but automated. You upload your transcript or notice and it gives you a complete breakdown of what's happening and what to do next. It pointed out EXACTLY which type of identity verification I needed and gave me step-by-step instructions. No more guessing! Seriously changed my whole tax experience.
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Omar Fawzi
idk seems sketchy to put all your tax info online like that
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CosmosCaptain
I was hesitant too but they use the same security standards as banks. Anyway it was either that or keep banging my head against the wall trying to decode IRS notices on my own. Literally solved my identity verification issue in minutes when I'd been stuck for weeks!
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Freya Johansen
Wow, just checked it out and this is exactly what I needed! The IRS has been holding my refund for 3 months with cryptic messages. THANK YOU for sharing this!
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Chloe Wilson
I found a way to get someone on the phone to help with identity verification! After trying for weeks to reach an actual human at the IRS, I discovered this service called Claimyr (claimyr.com) that got me connected to an agent within an hour. They basically do the holding for you and call when they reach a person. Talking to a live agent resolved my identity verification issue right away - they confirmed I could start the process without waiting for the letter. It was absolutely worth every penny to finally get this resolved rather than wait another month for a letter.
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Diego Mendoza
Wait, you have to pay for this service? How much did it cost you?
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Chloe Wilson
Yes, there is a fee, but considering I was about to lose my mind waiting on hold for hours multiple times, it was the best money I've ever spent. The agent I spoke with got my refund released the same day - money I'd been waiting on for months.
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Anastasia Romanov
This sounds like an ad 👀
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Chloe Wilson
Lol I get why you'd think that, but nope - just someone who was desperate after wasting entire afternoons on hold. I literally tried calling 5 different times before finding this. It was either this or wait another 6 weeks for my refund.
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StellarSurfer
Is this actually real? The IRS phone system is such a nightmare I can barely believe there's a solution
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Chloe Wilson
100% real. I was skeptical too but when you've been trying to reach the IRS for weeks with no success, you get desperate. It was either this or wait potentially months more for my refund to clear.
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Sean Kelly
If you don't have the letter yet, its gonna be difficult to verify your identity. The letter contains a specific code that you need to enter during the online verification process. I went through this last year and tried to start the process early, but I couldn't get past the first screen without that code.You might be able to verify by phone, but prepare for a LONG wait time.
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Emma Taylor
This is what I was afraid of 😠How long did it take for your letter to arrive?
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Sean Kelly
Mine took about 2 weeks after I saw the message on Where's My Refund. But this was back in 2023 so who knows how slow they are now
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Emma Taylor
2 weeks isn't TOO bad I guess. I just hate the waiting game...
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Zara Malik
I just went through this exact situation last month! I didn't have the letter but I was able to verify my identity by going to my local IRS office. I scheduled an appointment online (it was about a 2 week wait), brought multiple forms of ID (passport, social security card, drivers license) and a copy of last years tax return. They verified me on the spot and my refund was released about 10 days later.
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Luca Greco
The IRS and there stupid verification process drives me crazy. Your tax return gets flaged if anything looks unusual - like if you moved, changed jobs, or even filed with a different software than last year. And of course they dont tell you this until AFTER they've held your refund hostage.
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Nia Thompson
Exactly! Mine got flagged because I switched from TurboTax to FreeTaxUSA. Like wtf, we're supposed to shop around for the best deal but then get punished for it? Classic IRS 🤡
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Mateo Rodriguez
That's ridiculous. I didn't know they flagged for changing tax software. No wonder I got flagged last year!
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Luca Greco
Yeah they have all these "fraud triggers" that are basically just normal life changes. Its almost like they WANT to make it as difficult as possible to get your refund.
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Aisha Hussain
Wait for the letter. Trust me. I tried every possible way to verify without it and wasted so much time. The letter has a specific code you need and trying to get around it is just exercise in frustration.
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GalacticGladiator
I was in your shoes back in Februrary! Here's what worked for me: I couldn't wait for the letter so I used that Claimyr service someone else mentioned to get through to an agent. The agent was able to help me verify over the phone by asking a bunch of security questions. Had my refund like a week later. Worth a shot if you're in a hurry!
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Emma Taylor
That's amazing! Did the agent give you any trouble about not having the letter?
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GalacticGladiator
Nope! They just asked me a bunch of questions to verify my identity - stuff about past addresses, loan accounts, etc. It was actually easier than I expected.
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Ethan Brown
Don't waste your time trying to call the IRS, you'll be on hold for hours and they'll just tell you to wait for the letter.Ask me how I know 🙃
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Emma Taylor
ugh this is so frustrating. I really need this refund soon.
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Ethan Brown
I feel ya. The IRS moves at glacial speeds. Our tax dollars hard at work 🙄
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Yuki Yamamoto
I learned about my identity verification requirement through my tax transcript before getting any letter. I used taxr.ai to help me understand what was happening and what steps to take. It explained exactly what the codes on my transcript meant and gave me clear steps to resolve it. Maybe check if your transcript has any codes that indicate what type of verification they need? That could give you a head start while waiting for the letter. https://taxr.ai was seriously helpful when I was completely lost.
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Carmen Ruiz
This! The transcript usually shows code 570 (refund hold) followed by 971 (letter issued). If you can see these codes, you know exactly what's happening and can start preparing.
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Andre Lefebvre
How do you even get your transcript if you can't verify your identity? Seems like a catch-22
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Yuki Yamamoto
You can request a transcript by mail if you can't access it online. But honestly, the tool helped me understand what was specifically needed for my type of verification - turns out there are different procedures depending on why they need to verify you.
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Zoe Dimitriou
My wife got one of these last year. We waited for the letter, which came like 3 weeks later. Then we tried to verify online and the system kept crashing. Finally called using the number on the letter and after like 45 mins on hold, got through to someone who verified her in less than 5 minutes. Got the refund about 10 days after that.
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QuantumQuest
The IRS identity verification process is a complete joke. They made me verify 3 YEARS IN A ROW. Like, you already verified me twice before, why are we doing this again??? 🤬
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Jamal Anderson
SAME. It's absolutely ridiculous. Each year they act like they've never heard of me before.
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Emma Taylor
Oh no, now I'm worried this will become a recurring nightmare ðŸ˜
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Mei Zhang
Hot tip: if you can get an account on irs.gov, you might be able to see the actual letter in your online account before it arrives in the mail. I was able to do this last year and it had the verification code I needed to complete the process online.
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Emma Taylor
That's super helpful, thank you! I'll check if I can see it online.
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Liam McGuire
I used that taxr.ai thing when I was stuck in identity verification hell. Uploaded my transcript and within minutes it told me exactly what was happening and what to do about it. I had no idea you could figure out so much from the transcript codes until I used this tool. Saved me days of research and guesswork. https://taxr.ai
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Amara Eze
Ok but how much does it cost? Their website doesn't say
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Liam McGuire
Whatever it costs was worth every penny to me. I was getting nowhere trying to figure out the IRS codes and processes on my own. It saved me so much time and stress, and I got my refund way faster than I would have otherwise.
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Giovanni Ricci
I've been working in tax prep for 7 years. Here's what you need to know: the IRS sends these verification requests when something doesn't match in their system. Common triggers are address changes, significant income changes, or new dependents. Without the letter, you'll be limited in what you can do, but you can try calling the general IRS number (not just the verification line) and explain your situation. Sometimes they can look up the verification requirements on their end.
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NeonNomad
Holy cow there's a lot of misinformation here. Let me clarify: there are DIFFERENT TYPES of identity verification the IRS requires. Some can be done without the letter (like ID.me for transcript access) while others (like refund verification) specifically require the code from the letter. Your best bet is to wait for the letter or call the IRS directly.
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Emma Taylor
This is really helpful context. Do you know if there's a way to tell which type I need without the letter?
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NeonNomad
If it's showing up on Where's My Refund as the reason your refund is delayed, it's almost certainly the kind that requires the letter code. But you can try calling to confirm.
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Fatima Al-Hashemi
I just dealt with this last month! Got an IRS agent on the phone through Claimyr.com after trying for days on my own. The agent explained I could go to my local IRS office with two forms of ID to verify in person without waiting for the letter. Did that and got my refund two weeks later!
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Dylan Mitchell
Did you need an appointment for the local office or can you just walk in?
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Fatima Al-Hashemi
You definitely need an appointment. I was able to schedule one for the following week through the IRS website after the agent gave me instructions.
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Emma Taylor
I might try this route! Thanks for sharing your experience.
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