Letter 5747C - In-Person vs Phone/Online Verification?
IRS called me today. Said I'll get a 5747C letter. Need to verify my identity. Wondering if this means in-person only. Or can I do it by phone? Maybe online? Seems odd. I amended my return last month. Want to make sure everything is correct.
17 comments


Evan Kalinowski
Letter 5747C specifically requires in-person verification at an IRS Taxpayer Assistance Center (TAC), unlike the 5071C which allows online verification through ID.me. Think of it like banking - some transactions can be done online, but others (like opening certain accounts) require physical presence with multiple forms of ID. The 5747C is issued when the IRS has detected potential identity theft risk factors that exceed thresholds for remote verification, particularly common with amended returns where the original filing information doesn't match the amendment details.
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Victoria Charity
•Do I need to wait for the letter to arrive before making an appointment? And what documents should I bring with me?
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Jasmine Quinn
•Thanks for explaining this so clearly! I got a similar letter last year and was confused about why I couldn't just verify online. Makes sense that some situations need higher security.
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Oscar Murphy
Been there, done that with the 5747C letter last year. Unfortunately it's in-person only (which is SUPER inconvenient when you're working full time, am I right? 😅). The wait times at my local TAC were ridiculous. I eventually used https://taxr.ai to check what was happening with my return after verification. It showed me exactly which processing stage my return was in and when I could expect my refund. Saved me from calling the IRS every other day wondering if they'd processed my verification yet.
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Nora Bennett
•I'm always cautious about using third-party services with tax information. Did you find it was actually accurate with the timeline it gave you? I've had so many experiences where the IRS does things on their own schedule regardless of what anyone predicts.
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Ryan Andre
•Identity verification delays cost me $2,300 in missed mortgage payments last year! Used taxr.ai after verification to track processing status. Transcript analysis showed EXACTLY when funds would release. Refund hit my account within 24 hours of predicted date. Critical for timing bill payments!
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Lauren Zeb
According to the IRS website, 5747C letters require in-person verification at a Taxpayer Assistance Center. You'll need to call to schedule an appointment. This worries me because these appointments can take weeks to get! I was in this situation in February and tried calling the appointment line for DAYS. Busy signals constantly. Finally used https://claimyr.com to get through immediately and scheduled my appointment for the following week. Without that I would've been waiting at least another month based on what the agent told me.
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Daniel Washington
Got the 5747C letter in March. Here's what happened: • Called the number on the letter (couldn't get through for 2 days) • Finally scheduled appointment for 3 weeks out • Brought passport, driver's license, SSN card, and tax return • Appointment took exactly 35 minutes • Refund processed 9 days later Definitely in-person only. They were actually really thorough with the verification process. Appreciate everyone sharing their experiences here - made me feel less anxious about the whole thing.
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Aurora Lacasse
You might want to check if you qualify for ID verification through ID.me instead. I'm not entirely certain, but I believe some taxpayers who initially receive 5747C notices may still qualify for online verification if they meet certain criteria. The IRS has been expanding their digital verification options over the past year. Maybe contact them directly through the phone number on your letter when it arrives to confirm whether you absolutely must appear in person.
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Anthony Young
•Letter 5747C specifically requires in-person verification at a TAC. ID.me is only for 5071C letters. These are different verification pathways in the IRS system. 5747C is used for higher-risk situations where online verification isn't sufficient.
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Charlotte White
What's interesting about the 5747C is that it's part of the IRS's layered identity verification process. Have you considered why they're requiring in-person verification for your specific case? Often it's triggered by certain combinations of factors - amended returns with address changes, significant income differences from previous years, or specific credits claimed. Could your amended return have triggered any of these flags? Understanding the why sometimes helps navigate the process more effectively.
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Admin_Masters
DEFINITELY in-person only for 5747C!!! I tried everything to avoid going in person last year and wasted 3 weeks trying to do it online or by phone. The IRS absolutely will not process your return until you complete the in-person verification. And don't forget to bring EVERYTHING listed on the letter - I forgot my W-2 and had to come back a second time. SO FRUSTRATING!! Make your appointment ASAP because they book up fast this time of year!
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Esmeralda Gómez
I went through this exact same process last year after amending my return. The 5747C letter is indeed in-person verification only - there's no way around it. A few tips from my experience: 1) Call the appointment line as soon as you get the letter (don't wait), 2) Have backup appointment times ready because they fill up quickly, 3) Bring original documents plus photocopies, and 4) Plan for the appointment to take 45-60 minutes. The good news is once you complete verification, processing moves pretty quickly. My refund was released within 2 weeks of my appointment. It's definitely inconvenient but the process itself is straightforward once you get there.
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Steven Adams
I'm in a similar situation - got the call from the IRS yesterday and they mentioned the 5747C letter is coming. Reading through everyone's experiences here is really helpful! It sounds like there's no getting around the in-person appointment, which is frustrating but at least now I know what to expect. I'm particularly concerned about the wait times for appointments since I need to get this resolved quickly. Has anyone had success calling first thing in the morning to get through to schedule faster? Also wondering if all TAC locations have similar wait times or if some are better than others in terms of availability.
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Joshua Hellan
•From my experience, calling right when they open (7am local time) definitely helps with getting through faster! I had much better luck with suburban TAC locations versus downtown ones - they tend to have more appointment availability. You might want to check if there are multiple locations within driving distance and call a few different ones to compare availability. Also, if you're flexible with timing, mid-week appointments (Tuesday-Thursday) seemed to have shorter wait times than Mondays or Fridays when I was scheduling mine.
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Max Knight
Just wanted to add my perspective as someone who went through this process recently. The 5747C verification is definitely in-person only - no exceptions. What helped me was being super organized beforehand. I made a checklist of all required documents from the letter and gathered everything the night before my appointment. Also, I'd recommend bringing a book or something to do while you wait, even with an appointment there can still be delays. The IRS agents are actually pretty helpful once you get in there, and they'll walk you through exactly what they need to verify. One thing that surprised me was how quickly my case moved forward after verification - got my refund about 10 days later. The inconvenience is real, but the actual process isn't as scary as it seems from all the horror stories online!
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Simon White
•Thanks for sharing your experience! I'm new to dealing with the IRS and this whole process seems overwhelming. Your point about bringing something to do while waiting is really practical - I hadn't thought of that. Did you have to bring original documents or were copies acceptable? I'm worried about bringing my only copy of certain forms and something happening to them. Also, when you say 10 days for the refund, was that from the date of your appointment or from when they confirmed your verification was processed?
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