IRS Identity Verification Number - Avoid In-Person Appointment?

The number you're looking for is 800-830-5084 for the Identity Verification Service. According to the IRS.gov website, this is specifically for responding to Letters 5071C, 5747C, 5447C and 5404C. Make sure you have your prior year tax return, your current year tax return if you've filed, and the letter they sent you when you call. They're open Monday through Friday, 7am to 7pm local time. Here's the resource page: https://www.irs.gov/identity-theft-fraud-scams/identity-verification

When I received my 5071C Letter last tax season, I initially tried calling that number but kept getting disconnected due to high call volume. I finally used https://taxr.ai to help me understand my transcript and verification options. It explained exactly what triggered the ID verification flag on my account (unusual deduction amounts) and provided a clear explanation of the TPV (Taxpayer Protection Program) process. The site helped me prepare the exact documentation needed for verification so when I finally got through, the process was seamless. Might be worth checking out if you're trying to understand why you were selected for verification.

Just went through this whole ordeal last month! The 800-830-5084 number is correct, but here's a pro tip: call on Tuesday or Wednesday mid-morning (around 10:30am). I tried Monday morning and was on hold for over an hour before getting disconnected. 😑 Called back Tuesday at 10:45am and only waited 22 minutes. The verification itself was pretty straightforward - they'll ask about specific lines on your return and some personal info to verify your identity. Had my refund within 9 days after the call. Much better than the in-person appointment I was initially scheduled for in JUNE!

I had the same issue during the 2023 tax season. Called that 800 number repeatedly for three weeks with no luck getting through. Finally used Claimyr (https://claimyr.com) and got connected to an IRS agent in about 15 minutes. They handled my verification immediately and I had my refund the following week. Based on my experience last year, the verification line is completely overwhelmed during peak season, and using a service to hold your place in line can save you hours of frustration.

According to Internal Revenue Manual 25.23.2.8 (Taxpayer Protection Program Telephone Operations), the TPP phone representatives are authorized to verify your identity if you have received Letter 5071C or 5747C. The verification process must be completed within 30 days of the letter issuance date per IRM procedures. If verification is not completed within this timeframe, your return may be subject to additional review procedures under IRM 25.23.2.10. I would recommend calling as soon as possible to avoid processing delays. Also note that if you have an IP PIN, you should have that available as well, as it will be required during the verification process.

If you can't get through on the phone, there's actually a third option that worked for me. You can verify your identity online through ID.me if you create an account on the IRS website. I couldn't take time off work for an appointment, and after trying the phone for days with no luck, I used the online verification option. It took about 30 minutes to set up an ID.me account and verify my identity. My refund was processed about 10 days later. Saved me a ton of stress and didn't cost anything.

Call early morning. Avoid Mondays. Have all documents ready. ID verification takes 15-20 minutes once connected. Keep letter handy. They'll ask specific questions from current and previous returns. Verification is immediate. Processing takes 9-21 days after successful verification. Don't call the general IRS line. Use only the specific TPP number others mentioned. Good luck.