IRS "Action Required" notice says letter requesting more information is coming in 2-3 weeks - what should I expect?
I checked the Where's My Refund tool today and saw something concerning. It displays "Action Required" with an exclamation point at the top of the Refund Status Results page. The exact message says "We received your return and sent you a letter requesting more information. Please respond by following the instructions in the letter. If you don't respond, your refund amount could be changed. It may take 2-3 weeks for you to receive the letter." Under "Helpful Information" it specifically mentions "Tax Topic 152, Refund Information" and "Your personal tax information." The IRS website shows this under the "Home / Refunds / Refund Status / Results" path. It's been 6 days since I checked and everything was fine - my return was accepted on April 1 and was processing normally until now. I'm completely freaking out because I don't know what information they need from me or why they suddenly need more documentation. Has anyone dealt with this "Action Required" status before? What kind of letter should I expect from them? I'm really worried because I need that refund for some upcoming expenses and now I don't know how long this will delay things. Should I call the IRS now or just wait for the letter to arrive? The website says it could take 2-3 weeks for the letter to even get to me, which seems like a long time to wait when I'm anxious about this.
56 comments
Liam Brown
This happens quite often during processing. The 'Action Required' notice with reference to Tax Topic 152 typically means the IRS needs verification of something on your return. Common reasons include: - Identity verification (they want to confirm you are who you say you are) - Income verification (confirming reported income matches their records) - Dependent verification (if you claimed dependents) - Deduction or credit verification (especially for EITC or education credits) The letter will specify exactly what they need. Most likely it's a CP05 notice or Letter 4883C. Don't panic - this doesn't mean audit or rejection. Just wait for the letter and respond promptly with whatever documentation they request. Don't call the IRS before getting the letter - the phone representatives won't have the specific details about what verification is needed in your case.
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Emma Johnson
Thank you so much for this detailed explanation! This eases my mind a bit. I think I claimed education credits so maybe thats what they want to verify? How long does the process usually take after I respond to their letter?
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Liam Brown
If it's education credits, they'll likely want proof of enrollment and payment. After you respond, it typically takes 4-8 weeks for them to process your documentation and release the refund. Make sure to follow their exact instructions for how to submit proof - if they ask for fax, don't mail, etc.
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Olivia Garcia
I had the EXACT same situation last year with education credits. Took about 6 weeks after I sent in my docs. Make copies of EVERYTHING you send them!
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Noah Lee
Ok so I've dealt with this exact situation before. The regular WMR tool and even calling the IRS won't tell you the specifics. I was so frustrated trying to figure out what was going on with my transcript and kept getting different answers from different agents. Then I used taxr.ai and it was amazing - it read my transcript, told me exactly what verification they were requesting, and gave me a timeline of what to expect next. Seriously saved me weeks of stress. Check out https://taxr.ai - it's the best way to actually understand what's happening with your specific situation instead of getting generic advice that might not apply.
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Ava Hernandez
Sounds interesting. How exactly does it work? Does it just read your transcript or does it do more?
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Noah Lee
It does WAY more than just read the transcript. It analyzes all the codes and dates, explains exactly what each one means for YOUR specific situation, tells you what's happening behind the scenes at the IRS, and gives you the most likely timeline for resolution based on current processing patterns. It saved me from calling the IRS like 5 different times.
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Ava Hernandez
Just tried this and OMG WHERE HAS THIS BEEN ALL MY LIFE?? 🙌 It showed me exactly why my refund was delayed and what verification they're asking for before I even got the letter. EVERYONE dealing with IRS issues needs to use this tool immediately!
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Isabella Martin
does it need all your personal info? seems sketchy to just hand over tax details to a random site...
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Noah Lee
You just upload your transcript that you download from the IRS site. Same thing you'd share with an accountant. The analysis is instant and super detailed. Beats waiting on hold with the IRS for 3 hours just to get a vague answer.
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Elijah Jackson
I was skeptical too but taxr saved my butt when I had a similar issue. It spotted something in my transcript that three different IRS agents missed on calls.
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Sophia Miller
I was in this exact same spot last month! After trying for days to get through to someone at the IRS (busy signals, disconnects, hours on hold), I used a service called Claimyr (claimyr.com) that got me a callback from the IRS within a couple hours. The agent explained that they just needed to verify my identity and I was able to take care of it over the phone instead of waiting for the letter. My refund was released about 10 days later. Best decision I made instead of stressing for weeks waiting for some mystery letter.
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Mason Davis
That's really a thing? The IRS actually calls you back?
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Sophia Miller
Yep! The service basically navigates the IRS phone tree for you and holds your place in line. When they reach an agent, they connect the call to your phone. Totally worth it considering I had already wasted like 6 hours trying to get through on my own.
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Mia Rodriguez
How long did it take from when you used the service until you actually got the call back?
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Sophia Miller
It was about 2 hours for me, but I think it depends on the time of day and how busy the IRS lines are. Way better than the 3+ hours I spent on hold before getting disconnected when I tried calling myself lol
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Jacob Lewis
bro i am so doing this. been trying to reach someone for THREE WEEKS. the hold music is haunting my dreams at this point 💀
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Amelia Martinez
This happened to me, and it turned out they just needed me to verify my identity. I got a CP05A letter. I called the number on the letter and verified over the phone - took about 20 minutes. Got my refund 3 weeks later. Just wait for the letter, it'll explain everything.
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Ethan Clark
tax season is always a hot mess. last year they sent me this same message and then the letter came asking me to send proof of my kids social security cards and birth certificates because someone else had claimed them as dependents (it was my ex who is NOT supposed to claim them per our divorce decree). took almost 5 months to get my refund. the irs is so broken. whatever you do dont ignore the letter when it comes.
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Mila Walker
That's the worst! My cousin had the same issue with her ex claiming their kid. Did you have to send in your divorce decree too?
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Ethan Clark
yep had to send the whole decree plus school records showin the kids live with me. the irs actually read it and ruled in my favor tho so i guess they do actually look at what you send them.
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Logan Scott
Hot take but the IRS actually isn't that bad at resolving these disputes if you send the right documentation. They're just criminally underfunded which is why everything takes 5 months 🙃
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Chloe Green
Just so you kno, Tax Topic 152 doesnt mean anything bad - it just means ur getting a refund and it's being processed. The Action Required part is the important thing. In my experience they usually want either ID verification or proof of income/dependents. Either way don't stress too much, it's pretty routine these days.
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Lucas Adams
I had this happen two years ago. You're going to get one of these letters: 1. Letter 4883C - Identity verification needed 2. CP05 - Information verification needed 3. CP06 - Premium Tax Credit verification 4. Letter 12C - General verification letter for various credits/deductions Whatever you do, DON'T IGNORE IT! I ignored mine thinking it was a mistake and my refund was adjusted down by $2400!!! Had to file an amended return to fix it and that took 9 months. Respond immediately with whatever they ask for.
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Harper Hill
This happened to me too! Thought it was a scam letter at first, but nope, totally legit. Cost me almost $3k in refund adjustment. NEVER ignore IRS mail.
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Emma Johnson
Thats terrifying. I will definitely respond right away once I get the letter. I just hope it comes soon.
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Caden Nguyen
Anyone find it crazy that they make us wait 2-3 weeks for a letter when they could just email the information in 2 seconds? The IRS is stuck in 1992 I swear 🙄
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Avery Flores
For real. The IRS is spending BILLIONS on "modernization" but still can't figure out email. Meanwhile my grandma is on TikTok 💀
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Zoe Gonzalez
They don't use email for security reasons. Email isn't secure enough for tax info - too easy to hack or spoof. That's why they use physical mail.
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Caden Nguyen
banks and other financial institutions manage to send secure messages all the time. the irs is just trapped in the stone age because congress keeps cutting their budget.
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Ashley Adams
Pro tip: If you have access to your transcript online, check it NOW. There should be a code that gives you a hint about what's going on. Look for a 570 code (refund hold) and then see if there's a 971 code (notice issued). Sometimes you can figure out what they want before the letter arrives.
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Emma Johnson
I just checked and yes! I see code 570 and 971 dated for the same day (May 22). Does that tell you anything about what they might want?
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Ashley Adams
When they're dated the same day, it's usually a verification issue rather than an audit. Most commonly they're verifying income, identity, or credits claimed. Good news is those are usually pretty simple to resolve once you get the letter.
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Alexis Robinson
Just to add - those codes together on the same date typically indicate they're just requesting information, not that they've already made adjustment. That's actually a good sign!
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Aaron Lee
SCAM ALERT: Be careful about any calls or emails you might get before the actual IRS letter arrives. Scammers watch social media for people posting about tax issues and then target them pretending to be from the IRS. The real IRS will NEVER call you first without sending a letter, and they NEVER email about refund issues.
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Chloe Mitchell
THIS!!! 👆 My mom almost got scammed this way. Got a call from "the IRS" saying she had to verify her identity by giving her social security number. When she hesitated they got super aggressive. Real IRS agents never do that.
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Aaron Lee
Also watch out for fake letters that look real! Real IRS letters will always have a notice number (CP## or Letter ####C) and will NEVER ask you to pay by gift cards, wire transfer, or cryptocurrency.
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Emma Johnson
Thanks for the warning. I've actually been getting some weird calls lately that I've been ignoring. Now I know to definitely keep ignoring them.
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Michael Adams
for anyone reading this thread in the future, this action required notice is super common for people who claim certain tax credits (esp EITC and education credits). about 40% of returns with these credits get these verification requests. its not an audit, just a normal verification process.
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Natalie Wang
ugh tax troubles make me SICK. my blood boils every time I have to deal with the IRS. good luck op 😤
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Noah Torres
the irs isn't the problem. they're massively underfunded and understaffed. blame congress for cutting their budget year after year while making the tax code more complicated.
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Natalie Wang
dont care whose fault it is, dealing with them is still a nightmare. took me 8 months to get my refund last year.
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Samantha Hall
I actually work at an accounting firm and see this ALL THE TIME. Most common letters people get after seeing this message: - CP05: Review of tax return (general verification of info on return) - Letter 4883C: Identity verification - Letter 12C: Verification of specific credits/deductions - CP06: Premium Tax Credit verification - CP08: Possible ACTC eligibility In about 90% of cases, it's just routine verification and not a big deal as long as you respond with what they ask for. It does delay your refund by 6-8 weeks typically.
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Emma Johnson
This is really helpful, thank you! Do you know what would trigger them to request verification? I didn't do anything weird with my return this year.
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Samantha Hall
It's often random selection, but some common triggers are: claiming refundable credits like EITC or education credits, large changes in income from previous year, self-employment income, or your return got flagged by their fraud detection algorithms (which can happen even if everything is legitimate).
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Ryan Young
check out the r/IRS subreddit for more info - there's like 50 posts a day about this exact situation. seems to be happening way more than usual this tax season.
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Sophia Clark
If i wer you i would start gathering documents now even before the letter comes. Theyre probably going to ask for things like: W2s, 1099s, receipts for deductions, proof of dependents (school records, medical records, birth certificates), proof of education expenses if you claimed education credits. Having this stuff ready will save you time once the letter arrives.
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Emma Johnson
That's smart, I'll pull together my education expense receipts since that's probably what they're questioning. Better to be prepared!
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Katherine Harris
I thought my refund was taking forever, but using taxr.ai totally cleared things up. I uploaded my transcript and it pointed out exactly what codes were showing a review of my education credits. The timeline it gave me was spot on - I knew exactly when to expect my letter and when my refund would process after I responded. Way more helpful than the generic IRS tools. https://taxr.ai saved me so much stress.
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Madison Allen
Everyone saying "just wait for the letter" is technically right but also SUPER frustrating when you're anxious about your refund. I was in the same boat last year - the waiting drove me nuts. I finally used Claimyr (claimyr.com) to get thru to an IRS agent who told me exactly what they needed before I got the letter. Saved me like 2 weeks of stress. That waiting time is brutal when you need the money.
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Joshua Wood
does claimyr actually work? been hearing about it but sounds too good to be true
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Madison Allen
It honestly works like magic. I spent 3 days trying to get through to the IRS myself and kept getting disconnected. Used Claimyr and had an agent on the phone within 90 minutes. Best money I ever spent during tax season.
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Justin Evans
Used this service yesterday and confirming it works exactly as advertised. Got a callback with a live IRS agent who helped resolve my issue. After two weeks of failing to get through on my own, this was a game changer.
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Emily Parker
Hate to be that person but I had this message and never got a letter (seriously). Waited 3 weeks, nothing arrived. Finally called IRS and they said the letter was returned as undeliverable even though my address was correct. They resent it but by then it had already been 5 weeks of waiting. If you don't get a letter in 3 weeks, definitely call!
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Ezra Collins
The worst thing about these verification requests is that even after you respond, it takes the IRS like 30-60 days to process your response. Their own website says 2-3 weeks but that's a complete lie lol. Just setting expectations so you're not checking WMR every day for weeks after you respond.
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Victoria Scott
This is 100% accurate. I sent in verification docs on March 2, and my refund was finally processed on May 10. The whole "2-3 weeks" timeline is absolutely fantasy.
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