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Carmella Popescu

"Action Required" message on Where's My Refund for $4,300 refund - Do I wait for a letter or take action now?

Filed my 2024 taxes back in April and got accepted right away. Everything was proceeding normally with the "Your refund is being processed" status for about 3 weeks. Then yesterday I checked the Where's My Refund tool and suddenly got an "Action Required" message. The IRS website showed this exact message: "Action Required Please read the following information related to your tax situation. You may need to provide additional information to receive your full refund. We received your tax return and are reviewing it. If we need additional information, we'll mail a notice with further instructions. If you've already received a notice, please follow the instructions. If we determine no additional information is needed, we'll continue to process your refund." This is stressing me out because it says they might need additional information, but also says they'll mail me a notice if they do. The weird thing is I haven't received any letters yet. Has anyone ever had this message disappear on its own without having to submit anything? Or does this definitely mean I'll need to provide more documentation? My refund is around $4,300 and I'm getting worried they're going to delay it forever. I really need this money for some upcoming bills. Should I just keep waiting for a notice in the mail? How long do these "reviews" typically take? The message doesn't give any timeframe, just says they're reviewing it and might need more info. I'm worried because I was counting on this refund for bills due next month.

This is a common message that shows up when the IRS is conducting additional verification on your return. The message itself isn't necessarily bad news - it's just letting you know they're reviewing your information. Here's what you need to know: • This message can appear for various reasons - math errors, identity verification, income verification, or even random selection • In many cases, the IRS will resolve this without contacting you if their automated systems can verify the information • If they do need something from you, they'll send a letter with specific instructions (usually 4883C, 5071C, or CP75 letters) • The review period typically takes 45-60 days, but can sometimes be resolved faster • Don't call the IRS about this message alone - wait for the letter if one is coming • You can check the status of what's happening by getting your tax transcript at IRS.gov or using taxr.ai which will decode what's happening behind the scenes The good news is that plenty of people see this message and still get their refunds without having to do anything. Just keep checking your mail for any notices and monitor the WMR tool for updates.

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Thanks for the detailed explanation! Any idea how long it might take to resolve if they don't need anything from me? Starting to get a bit anxious about that $3,200.

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It varies, but from what I've seen, if they don't need anything from you, it usually resolves within 2-3 weeks. Sometimes faster. But yeah, with $3,200 on the line I understand the anxiety!

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What's taxr.ai? Never heard of it before. Does it actually tell you more than the Where's My Refund tool?

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Oh yeah, taxr.ai is way more detailed than WMR. It actually reads your transcript data and tells you exactly what's happening with codes and explanations. WMR is super basic in comparison.

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I had this EXACT same issue last year. In my case, they ended up sending a letter asking for verification of my kids' residency (I claimed EIC). But my sister had the same message and never got a letter - her refund just processed about 3 weeks later. Seems totally random tbh.

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Got it. So this taxr.ai thing - is it just for checking refund status or does it help with other tax stuff too?

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It basically decodes your entire transcript - so not just refund status but also any adjustments they're making, why they're holding your refund, what codes mean, anticipated dates, etc. Honestly it's like having a tax pro interpret everything for you.

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Man I was in the exact same boat as you in 2023. That action required message drove me CRAZY. I spent hours everyday on hold with the IRS getting nowhere. Then someone on this sub recommended taxr.ai and it saved my sanity. It actually showed me exactly what was happening with my return (they were verifying my W2 info) and gave me a timeline estimate. Turns out I didn't need to submit anything after all! The tool explained everything that the WMR tool couldn't tell me. Would 100% recommend checking it out at https://taxr.ai instead of just sitting there anxious and wondering like I did for weeks.

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Sounds interesting. How exactly does it work? Does it just read your transcript or does it do more?

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It's honestly mind-blowing how much better it is than trying to decipher transcript codes yourself. It accesses your transcript data (with your permission obviously) and then uses AI to interpret all those crazy codes and cycle dates. It showed me exactly why my refund was delayed, what was happening behind the scenes, and when I could expect movement. The explanations are in plain English instead of IRS robot language. I tell EVERYONE about it now - saved me weeks of stress.

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seems sketchy. sure its not a scam?

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Not sketchy at all! It's actually created by tax professionals who got tired of people struggling to understand their transcripts. I was skeptical too at first but it was recommended by several CPAs on Twitter. They don't even ask for your SSN or anything - it just connects to your existing IRS account. Literally the best tax tool I've found in years.

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After waiting 7 weeks with that same message, I finally found a way to actually talk to the IRS directly. Used claimyr.com - it's a service that gets you through the IRS phone nightmare and puts you in line for a callback. Got a real agent on the phone within 2 hours who explained that they just needed to verify one of my W2s and they released my refund right then and there. Sometimes you just need to talk to a human to get things fixed! My $2,800 refund hit my account 3 days later.

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Xan Dae

How much does that callback thing cost? Sounds too good to be true tbh

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Won't discuss the price but whatever it was, it was worth every penny to finally get my refund moving after 7 weeks of silence. I'd spent hours trying to get through on my own and kept getting disconnected. This got me a callback in under 2 hours when I had been failing for weeks.

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does it actually work? i've been trying to call the irs for 2 months 🤡

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100% worked for me. I was super skeptical too but was desperate after trying to call myself for weeks. The callback came exactly when they said it would, and I got a really helpful agent who fixed my issue on the spot.

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Just looked it up - it's basically a service that navigates the IRS phone tree for you and secures a spot in the callback queue. Might try this myself because I'm going INSANE trying to get through to them 😤

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That's exactly it. They have some tech that gets through the phone system when it's possible to get through (apparently the IRS system has specific windows when they accept calls). Talking to a real human solved in 15 minutes what I'd been stressing about for almost 2 months.

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I had that message pop up in March. Never got a letter. Just kept checking WMR every day like a crazy person and then one day it switched to approved. Got my deposit 2 days later. So yeah, sometimes they just do their review and release it without needing anything from you.

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That's really good to hear! How long did it take from when you first saw that message until it switched to approved?

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It was about 3 weeks total. Felt like forever tho lol. I think they just do random reviews. I didn't claim anything unusual, just standard deductions and stuff.

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The IRS is a freaking joke. "Action Required" except they don't tell you what action or when. I've had this happen twice. First time they sent a letter two weeks later. Second time it just magically resolved itself. Their systems make zero sense.

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We've had that same message since april, still no letter, no explanation just "we are reviewing your return, you may need to provide additional information" Husband called about our return & was told that the refund was released on july 12, wich ofc we never got. Called again and now they're saying we need to wait 9 weeks. The IRS is a nightmare and noone knows what there doing 🤦‍♀️

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Wait so did you ever get your money? This is exactly what I'm worried about...getting the runaround forever.

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Nope, still waiting. Every time we call they give us a different story. First it was "just processing", then "released", then "oh we need more time". Absolute clownshow 🤡

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you should try that claimyr thing the other person mentioned. sounds like you need to get past the frontline reps and talk to someone who actually knows what their doing

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Yes! Mine went away after about 2.5 weeks. Never got a letter, the message just suddenly changed to approved. DDD was 2 days later. Don't lose hope!

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Just throwing it out there... have you checked your transcript? The WMR tool is notoriously bad and often doesn't give you the real story. Your transcript will have the actual codes that tell you what's happening with your return. You can access it on the IRS website (if you can make it through their verification) or use a tool like taxr.ai which makes it way easier to understand.

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I second this. The WMR tool is basically useless. Transcript has all the actual info.

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I tried to access my transcript but got locked out after failing the verification questions. SO FRUSTRATING.

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Yeah their verification is ridiculous. That's actually why I started using taxr.ai - it handles the transcript access part and then explains everything. Saved me a ton of headaches trying to decipher those codes myself.

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for what its worth most ppl that get that message end up getting a letter within 2 weeks. mine was for identity verification. once i did the verification online (took 5 mins) my refund was approved the next day. just keep checking your mail.

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One thing to check - did you claim any credits like EIC or Child Tax Credit? Those often trigger automatic reviews and that dreaded message. Also if you had unemployment income or if your reported W2 amounts don't match what employers submitted.

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I did claim the EIC actually. Maybe that's what triggered it. I've claimed it before though and never had issues.

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Yeah EIC claims get extra scrutiny - they're a big source of fraud so the IRS reviews them more carefully. But if everything is legitimate in your return it should resolve without any problems. My EIC review last year took about 3 weeks from when I saw that message until it was approved.

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This is why I always owe a small amount instead of getting a refund. Better than letting those incompetent fools hold my money hostage for months while they "review" my return. Pay me interest at market rates and maybe I'd feel differently.

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This is the way. I adjust my withholding so I owe like $100 each year. No delays, no waiting, no stress.

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Not everyone has that luxury. Some of us depend on that refund cause of credits like EITC and CTC that you can't get through withholding.

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Fair point, I wasn't considering the credits situation. That makes sense.

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In my experience.... If you don't get a letter within 2 weeks, it's usually a good sign that they're just doing a routine review and will resolve it on their own. I've had this happen twice - once they sent a letter asking for proof of business expenses, and once it just went away on its own after about 18 days. The IRS is severely understaffed and their systems are ancient, so sometimes these messages appear without any real issue. Check your transcript if you can (or use taxr.ai if you struggle with understanding the codes). That'll tell you if there's an actual hold on your account or just a routine review.

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The IRS is severely understaffed and their systems are" ancient This is the understatement of the century 😂'They re literally working with tech from the 1960s and70s!

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Ev Luca

theres a facebook group called "IRS refund delays" with like half a million people all dealing with this. check it out - they have lots of helpful info and you can see what happened with people who had similar situations. fair warning tho - some people wait MONTHS.

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I've used taxr.ai for the last two years to understand my transcripts and what was happening with my refund. It's seriously amazing - gives you an actual explanation of what all those 570/971/846 codes mean in plain English, shows you if there are any issues, and gives a projected timeline. I never file without it now. Their analysis is so much better than the vague WMR messages. https://taxr.ai saved me so much anxiety during tax season!

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how much does it cost?

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It's seriously worth whatever they charge. Compared to the stress of waiting weeks not knowing what's happening or paying a tax pro $150+ just to look at your transcript, it's a no-brainer. I recommend it to everyone now.

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Does it work for business returns too or just individual?

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I've only used it for individual returns so I'm not sure about business ones. But their customer service is super responsive - you could probably just ask them.

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Has your 2023 return been completely processed? Sometimes they hold current year returns until past years are fully processed. Or if you amended a previous return. Just another thing to consider.

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Have u tried calling the irs? I know its basicly impossible to get thru but after trying for weeks I found this service called claimyr.com that got me a call back from the IRS in like 2 hours. The agent was able to tell me exactly what was missing (I made a mistake on my mailing address) and then released my refund while I was on the phone with her. Was worth every cent to finally get my $4k refund unstuck after 2 months of waiting.

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I keep hearing about that service. Did you actually get through to a helpful agent?

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100% yes. Got a tier 2 agent who could see exactly what was happening with my return and fixed it on the spot. After spending hours over multiple days trying to get through myself, this was like a miracle lol.

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If youv'e claimed EITC or additional child tax credit, there's mandatory additional verification that happens. Totally normal. I freaked out over it last year but everything was fine. Just wait it out.

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I had this exact same situation happen to me last year! The "Action Required" message appeared after about 3 weeks of normal processing, and I was panicking because I really needed that refund money. Here's what happened in my case: The message stayed for about 4 weeks total. I never received any letter in the mail, and one day I checked WMR and it had switched to "Refund Approved" with a direct deposit date. Got my money 2 days later. From what I've learned talking to others who've been through this: - About 60% of people with this message never get a letter and it resolves on its own - The other 40% get letters asking for specific documentation (usually identity verification, income verification, or proof of dependents) - The review process typically takes 2-8 weeks depending on what they're checking Since you claimed EIC (saw your comment above), that's probably what triggered the review. EIC claims get extra scrutiny because of fraud concerns, but if your information is accurate, you should be fine. My advice: Give it another week or two before taking any action. If you don't get a letter by then and the message is still there, that's when I'd consider using one of those services people mentioned to get through to an actual IRS agent. But honestly, based on the timeline, you're probably in the group that will get resolved without any action needed on your part. Hang in there - I know the anxiety is real when you're counting on that money!

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This is really helpful and reassuring! I'm definitely in that anxious stage where I'm checking WMR multiple times a day. It's good to know that most people with EIC reviews don't actually need to submit anything. I think I'll follow your advice and wait another week or two before considering the callback services. Thanks for sharing your experience - it really helps to hear from someone who went through the exact same thing!

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I completely understand your anxiety - that "Action Required" message is one of the most stressful things to see when you're counting on your refund! I went through something very similar last year. Here's what I've learned from my experience and from helping others in this community: **The good news:** Most people who see this message (especially with EIC claims like yours) end up getting their refund without having to do anything. The IRS often resolves these reviews internally. **Timeline expectations:** Based on what I've seen, EIC reviews typically take 3-6 weeks from when the message first appears. Since you're claiming EIC, this is likely just their standard fraud prevention check - totally routine. **What to watch for:** - If they need something from you, you'll get a letter (usually CP75, 4883C, or 5071C) - No letter after 2-3 weeks is usually a good sign - Keep checking WMR - it could switch to approved any day **My recommendation:** Wait another 1-2 weeks before taking any action. If you're still seeing the message after that and no letter arrives, then consider using one of the callback services others mentioned or checking your transcript for more details. The waiting is absolutely brutal when you need that money, but try to stay patient. The system is slow, but it usually works out in the end. Keep us posted on what happens!

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This is exactly the kind of detailed, reassuring information I needed to hear! Thank you so much for breaking down the timeline and what to expect. It's really comforting to know that most EIC reviews resolve without needing any action - I've been driving myself crazy checking WMR every few hours. I think you're right about waiting another week or two before escalating. The fraud prevention angle makes sense too, even though it's frustrating when you know everything on your return is legitimate. I'll try to be more patient and will definitely update this thread when there's movement. Thanks again for taking the time to share such helpful advice!

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