How to obtain deceased parent's tax forms after preparer won't release documents
Our situation has turned incredibly frustrating. My parents used a long-time CPA for years until she retired. They were then referred to another retired accountant who took their tax documents for the 2022 filing season. When my father checked with her before the deadline about their tax liability (they usually owed money every year since they were both retired), she claimed she'd "worked it out" so they wouldn't owe anything. Dad thought this was strange since they always had tax due in previous years. Well, it turns out she completely lied and never filed their taxes at all. My father passed away in December 2023, and then my mother followed in June 2024. As the executor of their estate, I've spent the last month trying to retrieve their original tax documents from this "professional." I've tried being polite, offering to pick them up, suggesting she leave them in her mailbox—basically any option to make it easy. All I get are ridiculous excuses and stalling. At this point, I suspect she's either lost everything or is hiding something. I need to get their taxes filed properly as part of settling the estate. Does anyone know how I can obtain copies of their tax forms (W-2s, etc.) directly? I've tried calling the IRS but can never reach a human being. Any advice would be greatly appreciated.
28 comments


Natasha Petrova
I'm sorry about the loss of your parents. As an executor, you have legal rights to request and receive tax documents on behalf of the deceased. Here's what you can do: For the W-2s and other income documents, you can request wage and income transcripts directly from the IRS. You'll need to complete Form 4506-T and check box 8 for "Form W-2, Form 1099 series, Form 1098 series, or Form 5498 series transcript." Mark that you're the executor and include a copy of the death certificates and your letters testamentary/court documents showing you're the authorized representative. For previous years' filed returns, you can request tax return transcripts using the same form to see what was actually filed. If no return was filed for 2022 as you suspect, the transcript will show that too. You can also contact each income source directly (former employers, pension providers, banks, investment companies, etc.) with the death certificates and executor documents to request duplicate statements. In the meantime, send the CPA a certified letter formally requesting the return of all documents within 10 days. State that you'll be filing a complaint with your state's board of accountancy if she fails to comply.
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Oliver Fischer
•Thank you for this detailed response! I hadn't thought about contacting the income sources directly. My parents had pension income, Social Security, and some investment income, so I'll reach out to each provider. Do you know roughly how long it takes for the IRS to process Form 4506-T requests? I'm concerned about potential penalties continuing to accrue while I sort this out.
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Natasha Petrova
•The IRS typically processes Form 4506-T requests within 10-15 business days, but it can sometimes take longer. Given your situation as an executor handling unfiled returns, I'd recommend also including Form 56 (Notice of Fiduciary Relationship) with your submission to formally notify the IRS of your role. As for penalties, explain the situation to the IRS once you reach them. The IRS does have "reasonable cause" provisions for penalty abatement in cases like yours where circumstances were beyond your control. Document all your attempts to resolve this situation, including your communications with the tax preparer, as this will help support your reasonable cause claim when you eventually file.
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Javier Morales
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Freya Andersen
A little extra advice - if you can't get the documents from the original sources, you might also want to check with your parents' bank. My dad kept a file folder with tax documents, but only the current year. However, we found that his bank had scanned copies of his checks and deposits going back years, which helped us identify income sources we didn't know about. Also, call your state's Department of Revenue/Taxation. They're usually much easier to reach than the IRS and can often provide state tax transcripts that might include information that helps with the federal returns too.
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Oliver Fischer
•That's really helpful - I hadn't thought about checking their bank records! They did most things electronically, so there should be a good paper trail there. Did you need any special permissions to access the bank records after your father passed?
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Freya Andersen
•Yes, I needed to provide the bank with my letters testamentary (or executor documents) and a death certificate. Once they verified my authority as executor, they gave me complete access to statements going back 7 years. Most banks have a specific deceased account department that handles these requests, so ask to speak with them directly rather than a regular customer service rep. They're usually much more knowledgeable about what you'll need and the process goes much smoother.
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Omar Farouk
Just wanted to add - file a complaint against that CPA with your state's board of accountancy. What she did is extremely unethical and possibly illegal. Refusing to return client documents is definitely against professional standards in every state. Include documentation of all your attempts to contact her. Even if the documents are lost, she should have admitted that rather than giving you the runaround.
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CosmicCadet
•Absolutely agree! I work in a CPA office (not a CPA myself) and this behavior would get someone fired immediately at our firm. Client documents belong to the client, not the preparer. Most state boards take these complaints very seriously.
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Sean Kelly
I'm so sorry for your loss and the additional stress this irresponsible preparer has caused during an already difficult time. Beyond the excellent advice already given about Form 4506-T and contacting income sources directly, I'd suggest one more thing that might help speed up the process. Since you suspect the 2022 return was never filed, you may want to consider filing Form 1040X (Amended Return) marked as "superseding return" once you gather the necessary documents. This can sometimes be processed faster than waiting for all the transcript requests to come back, especially if you have most of the income information from direct sources. Also, don't forget about potential estimated tax payments your parents may have made throughout 2022. Check their bank records for quarterly payments to "IRS" or "United States Treasury" - these would create credits on their account even if no return was filed. The IRS is generally understanding about situations involving deceased taxpayers and unethical preparers, especially when you can document your good faith efforts to resolve the situation. Keep detailed records of every attempt you've made to contact the preparer - dates, methods of contact, and her responses (or lack thereof). This documentation will be invaluable if you need to request penalty abatement later.
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Malik Thomas
•This is really helpful advice about the superseding return approach! I'm dealing with a similar situation with my aunt's estate where we suspect returns weren't filed properly. Quick question - when you mention checking for estimated tax payments, would those show up on regular bank statements or would I need to request something specific from the bank? My aunt was pretty organized with her finances but I want to make sure I'm not missing anything that could help reduce what might be owed. Also, do you know if there's a time limit on how long you can claim those estimated payments as credits if no return was originally filed?
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Brielle Johnson
•Great questions! Estimated tax payments will typically show up on regular bank statements as checks or electronic payments made to "IRS," "United States Treasury," or sometimes "EFTPS" (Electronic Federal Tax Payment System). Look for payments made quarterly - usually around April 15, June 15, September 15, and January 15 of the following year. As for the time limit, estimated tax payments are generally credited to the tax year they were intended for, regardless of when a return is filed. However, there is a statute of limitations for claiming refunds - you typically have 3 years from the original due date of the return to claim any overpayment. Since your aunt's situation involves unfiled returns, the IRS will usually work with you on this, especially as an executor dealing with an estate. I'd recommend making copies of any estimated payment records you find and including them with your Form 4506-T request. This helps the IRS locate the payments in their system more quickly. If you can't find records but suspect payments were made, the IRS can search their records using your transcript request as well.
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Sarah Jones
I'm really sorry for your loss, Oliver. What a terrible situation to deal with during an already difficult time. That "preparer" clearly violated professional standards by lying about filing the returns and then refusing to return your parents' documents. In addition to all the excellent advice about Form 4506-T and contacting income sources directly, I'd suggest documenting everything for potential legal action. Send that CPA one final certified letter demanding return of all documents within 10 business days, and explicitly state that her failure to file the 2022 returns and refusal to return client property may constitute professional negligence. Also, since you're dealing with an estate, make sure to file Form 56 (Notice of Fiduciary Relationship) with the IRS as soon as possible. This formally establishes your authority to act on behalf of the estate and can help expedite your other requests. The IRS does have provisions for "reasonable cause" penalty relief in situations exactly like yours where a preparer's misconduct caused the filing delays. Keep every email, text, and record of attempted contact with this person - it will be crucial evidence for penalty abatement. You shouldn't have to deal with someone else's professional misconduct while grieving and settling your parents' estate. I hope you can get this resolved quickly.
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Dylan Mitchell
•Thank you so much, Sarah. Your advice about Form 56 is particularly helpful - I hadn't realized I needed to file that separately from the other forms. I'll make sure to get that submitted right away. You're absolutely right about documenting everything for potential legal action. I've been keeping records, but I'll send that final certified letter as you suggested. At this point, I'm fairly certain she either lost the documents or there's something she's trying to hide about what she did (or didn't do) with their taxes. The emotional toll of dealing with this on top of everything else has been really hard. It's frustrating to think that someone in a position of trust could be so irresponsible and then make it even worse by refusing to cooperate. But all the advice in this thread has given me a clear path forward, which is exactly what I needed.
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Jamal Carter
I'm so sorry for your loss and the additional stress this situation is causing during an already difficult time. This is unfortunately more common than it should be, and you're dealing with a clear case of professional misconduct. One thing I haven't seen mentioned yet is contacting your state's Attorney General's office consumer protection division. They often have specific procedures for dealing with tax preparers who refuse to return client documents, and they can sometimes get results faster than board complaints alone. Also, if your parents had any financial advisors, insurance agents, or even their mortgage company, these professionals often keep copies of tax returns that clients provided for various purposes. It's worth reaching out to anyone who might have done business with your parents to see if they have copies on file. For the immediate IRS contact issue, try calling the Practitioner Priority Service line at 866-860-4259 if you can establish that you're dealing with preparer misconduct. While it's technically for tax professionals, they're sometimes more helpful with complex estate situations involving bad preparers. Stay strong - you're doing everything right, and the IRS will work with you once you get through to them. Document everything, and don't let this person's unprofessional behavior discourage you from pursuing all available remedies.
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Mia Alvarez
•This is really comprehensive advice, thank you Jamal. I hadn't thought about contacting the Attorney General's office - that's a great suggestion for getting some official pressure on this preparer. The point about financial advisors and other professionals potentially having copies is brilliant too. My parents worked with a financial advisor for their retirement accounts, and I believe they may have provided tax returns when setting up some of their investments. I'll definitely reach out to them. I'm curious about the Practitioner Priority Service line you mentioned. Do you think they'd actually help someone who isn't a tax professional, or would I need to have documentation of the preparer misconduct first? I want to make sure I approach this the right way so I don't waste an opportunity to get through to someone helpful. It's encouraging to hear that this kind of situation isn't completely unheard of, even though it's frustrating that it happens at all. Thank you for the reminder to stay strong - some days this whole process feels overwhelming, but having a clear action plan really helps.
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Sophie Footman
I'm so sorry for the loss of both your parents and the additional burden this irresponsible preparer has put on you during such a difficult time. This situation is infuriating but unfortunately not uncommon. Here's a prioritized action plan based on what's worked for others: **Immediate steps:** 1. File Form 56 (Notice of Fiduciary Relationship) with the IRS immediately to establish your legal authority 2. Submit Form 4506-T requesting wage and income transcripts for 2022 - this will show you all reported income even if no return was filed 3. Send the CPA a final certified letter demanding all documents within 10 business days, stating you'll file complaints if she doesn't comply **For getting help faster:** - Contact your state's Attorney General consumer protection division - they often have specific procedures for tax preparer misconduct - File complaints with your state board of accountancy and include all documentation of your attempts to retrieve the documents **Document reconstruction:** - Contact all potential income sources directly (pension providers, Social Security Administration, banks, investment companies) with death certificates and executor documents - Check with any financial advisors, insurance agents, or mortgage companies your parents worked with - they often keep copies of tax returns clients provided - Review bank statements for quarterly estimated tax payments to the IRS The IRS has reasonable cause provisions for situations exactly like yours. Keep detailed records of every attempt to contact this preparer - it will be crucial for penalty abatement later. You're handling this exactly right, and the IRS will work with you once you get through to them. Stay strong!
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NebulaNova
•This is such a comprehensive action plan, Sophie - thank you for laying it out so clearly with priorities. Having everything organized like this makes the whole process feel much more manageable. I'm going to start with filing Form 56 first thing tomorrow morning, then get the Form 4506-T submitted right after. The certified letter to the CPA is also going out this week - I've been too polite for too long and it's time to be more direct about the consequences of her continued non-cooperation. Your point about contacting the Attorney General's office is something I'm definitely going to pursue. I had no idea they had specific procedures for tax preparer misconduct, but it makes perfect sense that they would. One quick question about the document reconstruction - when contacting the pension providers and investment companies, do you know if they typically require original death certificates or will certified copies work? I want to make sure I have enough copies before I start reaching out to everyone. It's been really encouraging to get so much helpful advice from this community. Dealing with estate issues while grieving is hard enough without having to navigate someone else's professional misconduct on top of it. Having a clear path forward really helps reduce the stress and uncertainty.
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Bruno Simmons
I'm so sorry for the loss of both your parents, Oliver. What an incredibly frustrating situation to deal with during an already difficult time. This preparer's behavior is completely unethical and unfortunately all too common. Based on the excellent advice already shared, I'd add one more resource that might help: consider reaching out to the Taxpayer Advocate Service (TAS) at 877-777-4778. They specifically help taxpayers who are experiencing financial difficulty, facing an immediate threat of adverse action, or haven't been able to resolve their tax issues through normal IRS channels. Your situation as an executor dealing with unfiled returns due to preparer misconduct would likely qualify for their assistance. TAS can often expedite transcript requests and help coordinate multiple issues with the IRS more efficiently than trying to handle each piece separately. They also have experience with reasonable cause penalty abatement for situations exactly like yours. Also, when you do get through to the IRS (whether through the regular channels or one of the services others have mentioned), ask specifically about "First Time Penalty Abatement" in addition to reasonable cause relief. If your parents had a clean compliance history before this situation, they may qualify for automatic penalty relief on certain penalties even without having to prove reasonable cause. Document everything you're doing to resolve this situation - your proactive efforts will work in your favor when it comes time to request penalty relief. You're handling this exactly right despite the preparer's complete failure to meet her professional obligations.
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