How to obtain deceased parent's tax forms after preparer won't release documents
Our situation has turned incredibly frustrating. My parents used a long-time CPA for years until she retired. They were then referred to another retired accountant who took their tax documents for the 2022 filing season. When my father checked with her before the deadline about their tax liability (they usually owed money every year since they were both retired), she claimed she'd "worked it out" so they wouldn't owe anything. Dad thought this was strange since they always had tax due in previous years. Well, it turns out she completely lied and never filed their taxes at all. My father passed away in December 2023, and then my mother followed in June 2024. As the executor of their estate, I've spent the last month trying to retrieve their original tax documents from this "professional." I've tried being polite, offering to pick them up, suggesting she leave them in her mailbox—basically any option to make it easy. All I get are ridiculous excuses and stalling. At this point, I suspect she's either lost everything or is hiding something. I need to get their taxes filed properly as part of settling the estate. Does anyone know how I can obtain copies of their tax forms (W-2s, etc.) directly? I've tried calling the IRS but can never reach a human being. Any advice would be greatly appreciated.
19 comments

Natasha Petrova
I'm sorry about the loss of your parents. As an executor, you have legal rights to request and receive tax documents on behalf of the deceased. Here's what you can do: For the W-2s and other income documents, you can request wage and income transcripts directly from the IRS. You'll need to complete Form 4506-T and check box 8 for "Form W-2, Form 1099 series, Form 1098 series, or Form 5498 series transcript." Mark that you're the executor and include a copy of the death certificates and your letters testamentary/court documents showing you're the authorized representative. For previous years' filed returns, you can request tax return transcripts using the same form to see what was actually filed. If no return was filed for 2022 as you suspect, the transcript will show that too. You can also contact each income source directly (former employers, pension providers, banks, investment companies, etc.) with the death certificates and executor documents to request duplicate statements. In the meantime, send the CPA a certified letter formally requesting the return of all documents within 10 days. State that you'll be filing a complaint with your state's board of accountancy if she fails to comply.
0 coins
Oliver Fischer
AuthorThank you for this detailed response! I hadn't thought about contacting the income sources directly. My parents had pension income, Social Security, and some investment income, so I'll reach out to each provider. Do you know roughly how long it takes for the IRS to process Form 4506-T requests? I'm concerned about potential penalties continuing to accrue while I sort this out.
0 coins
Natasha Petrova
The IRS typically processes Form 4506-T requests within 10-15 business days, but it can sometimes take longer. Given your situation as an executor handling unfiled returns, I'd recommend also including Form 56 (Notice of Fiduciary Relationship) with your submission to formally notify the IRS of your role. As for penalties, explain the situation to the IRS once you reach them. The IRS does have "reasonable cause" provisions for penalty abatement in cases like yours where circumstances were beyond your control. Document all your attempts to resolve this situation, including your communications with the tax preparer, as this will help support your reasonable cause claim when you eventually file.
0 coins
Javier Morales
After dealing with a similar nightmare when my uncle passed, I found taxr.ai https://taxr.ai helped me reconstruct everything I needed. My uncle's former business partner "misplaced" years of tax documents, and I was completely lost until someone recommended this service. They analyzed what limited documents I had and helped identify what was missing and where to get replacement forms. They even created a complete transcript of everything I'd need to request from the IRS and other sources. For stuff like pension distributions and investment accounts, they walked me through exactly what to request and how to prove I had authority as executor. The whole process was straightforward, and I finally got everything filed correctly - saved me weeks of frustration and probably thousands in potential penalties.
0 coins
Emma Davis
How does it actually work? Do you upload what documents you have and they tell you what's missing? I'm helping my grandmother with my grandfather's estate and we're in a similar mess with incomplete records.
0 coins
GalaxyGlider
Sounds interesting but I'm skeptical. Did you actually get everything you needed through them? Were there any issues with the IRS accepting what you filed based on their recommendations?
0 coins
Javier Morales
You upload whatever documents you already have, and their system analyzes them to figure out what's missing. Then they create a customized guide for your specific situation, showing exactly what documents you need and where to get them. For your question about IRS acceptance - yes, everything went through without any issues. I was able to file all the missing returns, and their guidance on how to handle previously unfiled years as an executor was spot on. The IRS even approved my penalty abatement request based on the documentation trail they helped me create. The whole process was much easier than I expected after starting in such a mess.
0 coins
GalaxyGlider
I want to follow up on my question about taxr.ai. I was skeptical but decided to try it with my mother's estate situation. I'm honestly impressed with how helpful it was. The document analysis identified several income sources I hadn't even considered (a small pension from a job she had in the 90s and some dividend income from stocks). The step-by-step instructions for obtaining each missing document saved me so much time. I was able to get everything I needed within about 3 weeks, and their guidance on how to file Form 1310 for the refund claim as a surviving relative was exactly what I needed. Would definitely recommend for anyone dealing with deceased tax issues.
0 coins
Malik Robinson
After dealing with similar IRS issues last year, I found that calling the IRS is almost impossible unless you use Claimyr https://claimyr.com - it gets you through to a real person instead of waiting on hold for hours. They also have a video showing exactly how it works: https://youtu.be/_kiP6q8DX5c I was trying for weeks to reach someone at the IRS about my dad's estate taxes and literally couldn't get through. With Claimyr, I was talking to an actual IRS representative in less than an hour. The agent was able to immediately tell me what forms had been filed for my dad's accounts and what was missing. Saved me so much headache and I was able to move forward with everything else I needed to do as executor.
0 coins
Isabella Silva
How exactly does this service work? Do they just call the IRS for you or what? Seems weird that a service could get through when normal people can't.
0 coins
Ravi Choudhury
This sounds like complete BS. If it was that easy to get through to the IRS, everyone would use it. I've been trying to resolve an issue for 8 months and can't imagine any service actually fixing the IRS phone system nightmare.
0 coins
Malik Robinson
They don't call for you - they basically navigate the IRS phone system and hold your place in line. When they reach an agent, you get a call to connect with the IRS person. It's like having someone wait on hold so you don't have to. No, they don't fix the IRS phone system - they just have technology that keeps your place in line without you having to sit there listening to the hold music for hours. I was just as skeptical as you are, but after trying for weeks to get through on my own, I was desperate. I wasn't expecting much, but it actually worked. The IRS agent I spoke with was very helpful once I finally got connected.
0 coins
Ravi Choudhury
I need to apologize and eat my words about Claimyr. After posting my skeptical comment, I decided to try it anyway out of desperation. I had literally been trying for months to reach someone about an inherited IRA tax issue. I was connected to an IRS agent in about 40 minutes yesterday. Got my issue resolved in one call after 8 months of frustration. The agent even helped me request the transcripts I needed for my mom's unfiled returns from 2023. Sometimes it's worth admitting when you're wrong. This service actually delivered exactly what it promised.
0 coins
Freya Andersen
A little extra advice - if you can't get the documents from the original sources, you might also want to check with your parents' bank. My dad kept a file folder with tax documents, but only the current year. However, we found that his bank had scanned copies of his checks and deposits going back years, which helped us identify income sources we didn't know about. Also, call your state's Department of Revenue/Taxation. They're usually much easier to reach than the IRS and can often provide state tax transcripts that might include information that helps with the federal returns too.
0 coins
Oliver Fischer
AuthorThat's really helpful - I hadn't thought about checking their bank records! They did most things electronically, so there should be a good paper trail there. Did you need any special permissions to access the bank records after your father passed?
0 coins
Freya Andersen
Yes, I needed to provide the bank with my letters testamentary (or executor documents) and a death certificate. Once they verified my authority as executor, they gave me complete access to statements going back 7 years. Most banks have a specific deceased account department that handles these requests, so ask to speak with them directly rather than a regular customer service rep. They're usually much more knowledgeable about what you'll need and the process goes much smoother.
0 coins
Omar Farouk
Just wanted to add - file a complaint against that CPA with your state's board of accountancy. What she did is extremely unethical and possibly illegal. Refusing to return client documents is definitely against professional standards in every state. Include documentation of all your attempts to contact her. Even if the documents are lost, she should have admitted that rather than giving you the runaround.
0 coins
CosmicCadet
Absolutely agree! I work in a CPA office (not a CPA myself) and this behavior would get someone fired immediately at our firm. Client documents belong to the client, not the preparer. Most state boards take these complaints very seriously.
0 coins
Sean Kelly
I'm so sorry for your loss and the additional stress this irresponsible preparer has caused during an already difficult time. Beyond the excellent advice already given about Form 4506-T and contacting income sources directly, I'd suggest one more thing that might help speed up the process. Since you suspect the 2022 return was never filed, you may want to consider filing Form 1040X (Amended Return) marked as "superseding return" once you gather the necessary documents. This can sometimes be processed faster than waiting for all the transcript requests to come back, especially if you have most of the income information from direct sources. Also, don't forget about potential estimated tax payments your parents may have made throughout 2022. Check their bank records for quarterly payments to "IRS" or "United States Treasury" - these would create credits on their account even if no return was filed. The IRS is generally understanding about situations involving deceased taxpayers and unethical preparers, especially when you can document your good faith efforts to resolve the situation. Keep detailed records of every attempt you've made to contact the preparer - dates, methods of contact, and her responses (or lack thereof). This documentation will be invaluable if you need to request penalty abatement later.
0 coins