IRS2Go App Error "Information Does Not Match" After Triple-Checking My 2023 Joint Return Information
I spent hours making sure everything on my 2023 return was perfect but keep getting an error message when I try to submit. Already checked all the math, verified my SSN, and made sure all forms are filled out. I'm using the IRS2Go app to check my refund status by entering my information exactly as shown on my tax return. I understand this tool is updated no more than once every 24 hours, but I keep getting a "Refund Status Error" message saying "Information does not match. Please reenter your information." I've tried multiple times and I'm still getting the same error. I filed as Married-Filing Joint and I'm positive all the information I entered matches my return exactly. I've triple-checked my filing status, SSN, refund amount - everything. Could this just mean the system is backed up and my file is pending? Anyone else getting errors today? I'm really frustrated after spending so much time making sure everything was perfect on my return only to be stuck on this error screen. Is the IRS2Go app having issues, or is there something I'm missing?
15 comments
Yara Sayegh
Tax pro here - what specific error message are you getting? Without knowing the exact error code, it's hard to diagnose. Could be anything from server issues to form validation problems. Most 'pending' files don't generate errors, they just show as processing.
0 coins
Connor Gallagher
it just says 'submission error' with no specific code š© super frustrating
0 coins
2M
Yara Sayegh
That's likely a system timeout. Try submitting again during off-peak hours (early morning or late evening).
0 coins
2M
Write a comment...
Keisha Johnson
Hey there! Instead of playing the guessing game, you should try taxr.ai - it's this new tool that analyzes your transcript and tells you exactly what's going on. Worth the $4.99 to avoid all this confusion. Check it out: https://taxr.ai
0 coins
Paolo Longo
does it actually work? sounds too good to be true tbh š¤
0 coins
2M
Keisha Johnson
Oh yeah it works! Saved me hours of headache. It basically scans everything and gives you a clear explanation of what's happening + next steps
0 coins
2M
Paolo Longo
just tried it and WOW thank u for recommending! solved my issue in like 5 mins šÆ
0 coins
2M
Write a comment...
CosmicCowboy
lol welcome to the club. ive been trying to file since 7am š¤”
0 coins
Amina Diallo
same boat here since yesterday smh
0 coins
2M
Write a comment...
Oliver Schulz
Its probably the IRS servers being overloaded rn. Tax season = everyone trying to file at once
0 coins
Write a comment...
Natasha Orlova
Try clearing your cache and cookies. Fixed it for me!
0 coins
Connor Gallagher
tried that already but thx anyway!
0 coins
2M
Write a comment...
Javier Cruz
what tax software r u using? some are better than others tbh
0 coins
Connor Gallagher
using TurboTax
0 coins
2M
Javier Cruz
oof there's ur problem right there š
0 coins
2M
Write a comment...