E-file rejected with error code IND-032-04 (spouse prior year PIN) - How to recover or reset?

Thank you so much! We'll try the AGI method first. I didn't realize that could work as a substitute for the PIN. Do we just put those 5 digits in the same box where it asks for the PIN?

Yes exactly! Just enter those 5 digits where it asks for the PIN. Its worked for many people in your situation. Let us know if it works!

Just tried it and it worked! Our return was accepted. Thank you for saving us from having to paper file!

I had the same issue last year. The AGI trick didn't work for me so I ended up having to paper file. What a nightmare that turned out to be! 😫

Sounds interesting. How exactly does it work? Does it just read your transcript or does it do more?

It does way more than just read transcripts. I uploaded my rejection notice and it explained exactly what IND-032-04 meant, why it happened, and gave multiple solutions specific to my situation. It also lets you chat with it to ask follow-up questions. Honestly the most helpful tax tool I've ever used.

OMG I just tried taxr.ai for this exact same problem and it literally solved it in minutes!! It showed me where to find the AGI on last year's return and how to enter it correctly. I can't believe I spent three days stressing about this when I could have solved it in 5 minutes. Everyone needs to know about this service!!!

Does this actually work? Sounds too good to be true. I've been trying to reach IRS for weeks...

100% works. I was skeptical too but was desperate after my 3rd rejection. The app gets you in the priority queue somehow. Got a callback within 45 minutes when I had been trying for days on my own. Best money I've spent to fix my tax issues.

Do you have to give them personal info? Seems kinda sketch

No personal tax info needed - it's just a calling service that gets you through to the IRS faster. You talk directly with the IRS agents, not with Claimyr people. They just get you past the busy signals and hold times.

Just wanted to follow up - I used this yesterday and got through to someone at the IRS in under an hour. After weeks of trying!! My PIN issue is resolved and my return has been accepted. Absolute game changer.

But paper filing is taking like 6+ months to process now. I'd rather deal with PIN issues than wait half a year for my refund.

took me exactly 74 days to get my refund after paper filing this year. not great but not 6 months either. i'll take the guaranteed processing over electronic rejects anyday

You guys are getting your refunds? 😂 Still waiting on my 2022 return to be processed...

I tried calling that number and was on hold for 2.5 hours before giving up. Any other suggestions?

Try early morning right when they open. That's when I got through after only 25 mins on hold.

I used claimyr.com to get through on that exact number and had my PIN reset in one call. Talking to an agent was the only thing that worked for me after trying everything else.

This does NOT work anymore. IRS closed this loophole in 2023. Now you have to use either the correct PIN or your prior year AGI.

ahhh that explains why it didn't work for me this year lol. thx for the update

Right?? And they have the nerve to charge penalties and interest when THEY mess up. The whole system is designed to be frustrating.

Congress keeps cutting their budget and then everyone complains when service is bad. What did we expect would happen?

found the IRS employee lol 👆

Another day, another ad for some miracle tax tool 🙄 Does this actually help or is it just scraping info from IRS website?

It's definitely not just scraping info. I was skeptical too but it actually uses AI to interpret your specific situation. For my rejection code, it gave me multiple options to try based on my specific circumstances and explained the pros/cons of each approach. Way more personalized than just googling.

I'm gonna try this. Been dealing with a different rejection code and getting nowhere with the generic advice online. Will report back if it works.

Update: Holy crap this actually worked! It explained my error code better than any IRS page and gave me a solution that wasn't mentioned anywhere else I looked. My return was just accepted. Sharing this with everyone I know with tax problems!

how much did it cost tho

Honestly considering I was about to have to paper file and wait 4-6 months for my refund, it was absolutely worth every penny. Getting a real IRS agent to fix my PIN issue in minutes instead of waiting months for my refund is the best decision I made all tax season.

This is important! I wasted days trying to reset my IP PIN when it was actually the self-selected e-filing PIN that was the problem.

This is such a helpful thread! I'm dealing with a similar PIN issue right now and feeling so overwhelmed by all the different solutions. The Google Drive tip is genius - I never would have thought to check our shared cloud storage. We definitely have a "Tax Docs" folder that might have this info saved. Quick question for anyone who's been through this - if the AGI method doesn't work and I can't find the original PIN anywhere, how long does it typically take to get through to someone at the IRS who can actually help reset it? I keep seeing mixed experiences with wait times and I'm trying to figure out if it's worth attempting or if I should just go straight to one of those callback services people are mentioning. Also @Zoe Christodoulou - when you found the PIN in your Google Drive, was it clearly labeled or did you have to dig through multiple files? Trying to figure out where my spouse might have saved this info! 🤞

@Sofia Morales The PIN was actually in a text file my spouse created called Tax "Filing Notes 2023 -" it had our AGI amounts, confirmation numbers, and the PIN we used. We re'pretty organized with tax docs but even I forgot about that file until I was desperately searching through everything! As for IRS wait times, I honestly gave up after 2+ hours on hold twice. That s'why I ended up using one of those callback services others mentioned. From what I ve'seen in this thread, it seems like most people who actually get through to the IRS directly either call right when they open or get lucky. The callback services seem to have much better success rates, though obviously there s'a cost involved. If you re'going to search cloud storage, check any files from around tax time last year - confirmation emails, notes files, even screenshots your spouse might have taken of important info. Sometimes people save this stuff in the most random places! Good luck! 🤞

@Sofia Morales - I ll'answer your questions! The PIN was actually in a text file called Tax "Filing Notes 2023.txt inside" our Tax Docs folder. My spouse had written down both of our PINs along with other important info like our AGI amounts and which deductions we claimed. It wasn t'super obvious at first - I had to open a few different files before I found it. As for IRS wait times, I tried calling twice and gave up after 2+ hours each time. That s'when I decided to try one of the callback services mentioned here. From what I ve'seen in this thread, people are having much better luck with those services than trying to get through directly. If you have the shared folder, definitely check that first though - might save you a lot of hassle! The AGI method seems to work for most people too, so that s'probably worth trying before anything else.

@Sofia Morales For IRS wait times, I ve'been seeing people report anywhere from 45 minutes to 4+ hours depending on when you call and what department. The callback services seem to cut that down significantly based on what others are sharing here. As for the Google Drive search - it wasn t'clearly labeled unfortunately! I had to check through several files. We had saved it in a document called 2023 "Tax Summary that" also had our estimated payment info and other random notes. Definitely check any files with tax ","2023 ","PIN ","or even just documents that were created around tax season last year. Sometimes we save stuff in the most random places when we re'rushing through filing! Hope you find it! 🤞

@Sofia Morales The PIN was actually in a document titled TurboTax "Summary 2023 -" my spouse had copied and pasted the confirmation info from when we e-filed, including the PIN. So it wasn t'obviously labeled but was mixed in with other tax completion details. I d'suggest searching your cloud storage for any files with 2023 ","tax ","or your tax software name. As for IRS wait times, I tried calling twice and gave up after 2+ hours each time. That s'honestly why I went the route of finding the saved PIN instead. But from what others are saying here, the callback services seem to get you through much faster if you can t'locate the original PIN. Might be worth the cost vs losing weeks of time trying to reach them directly!

@Sofia Morales The PIN was actually in a spreadsheet my spouse created called Tax "Return Summary 2023 -" it had all our important numbers including AGI, refund amount, and the PIN we used. Took me about 10 minutes of digging through different files to find it though! As for IRS wait times, from what I ve'seen in this thread, it s'pretty hit or miss. Some people get through in 25 minutes if they call right when they open, others wait hours and give up. The callback services seem to be getting people through much faster - like under an hour vs potentially half a day of your time on hold. Personally I d'try the AGI method first since that s'free and works for most people, then check all your cloud storage/email for the original PIN, and if those don t'work I d'probably go with one of the callback services rather than gambling on IRS hold times. Time is money during tax season!

@Sofia Morales I can help answer your questions! When I found our PIN in Google Drive, it wasn t'super clearly labeled at first - I had to check a few different files. We had one called 2023 "Tax Summary and" another called E-file "Confirmation where" my spouse had copy-pasted the confirmation email from our tax software. The PIN was buried in that email text. As for IRS wait times, from what I ve'seen in this thread and my own experience, it s'pretty unpredictable. Some people get through in 25 minutes if they call right when they open, others wait 2+ hours and give up. The callback services like Claimyr seem to be getting people through much faster - several people here got callbacks within an hour. Might be worth the cost if you re'in a time crunch! Also definitely try the AGI method first since it s'free and works for a lot of people. You can always fall back on calling if that doesn t'work. Good luck! 🤞

@Sofia Morales - In our case, it was actually pretty clearly labeled! My spouse had created a document called 2023 "Tax Info and" listed both our PINs along with other important numbers like our AGI amounts. We got lucky that they were organized about it. As for IRS wait times, I d'honestly skip trying to call them directly based on what I went through. I spent literally 3+ hours on hold and never got through. The callback services seem to be the way to go if the AGI method doesn t'work for you - several people here have had success with them and it sounds way less stressful than the hold music torture! Have you tried checking any password managers or notes apps on your phones yet? Sometimes people save this stuff there without realizing it. Worth checking before going the paid callback route!

@Sofia Morales - Great question! In our case, it was actually pretty clearly labeled in a file called 2023 "Tax PIN & Info that" my spouse created when we filed last year. But I d'also check any files named things like Tax "Summary 2023 ,"E-file "Confirmation ,"or even just generic Tax "2023 folders." Sometimes the PIN gets saved in screenshots of confirmation pages or in notes files. As for IRS wait times, from what I ve'experienced and read here, you re'looking at 2+ hours minimum if you try calling directly. The callback services seem to get you through much faster - several people mentioned getting callbacks within 30-60 minutes. Honestly, after wasting a whole afternoon on hold, I d'probably go straight to a callback service if the AGI method and file searching don t'work for you. Your time is worth something too! One more thing - if you use tax software, try logging into last year s'account first. Sometimes the PIN is saved in your profile settings even if you don t'remember putting it there. Hope this helps! 🤞

@Sofia Morales Happy to help! When I found our PIN in the Google Drive folder, it was actually in a document called 2023 "Tax Filing Notes that" my spouse had created. It wasn t'super obvious at first - I had to open a few different files before I found it. The PIN was listed under a section titled E-file "Information along" with our confirmation numbers and other filing details. As for IRS wait times, based on what I ve'seen in this thread and my own experience, you re'looking at anywhere from 1-4 hours on hold if you try calling directly. The callback services seem to cut that down significantly - several people here mentioned getting through in under an hour. Given how stressful this whole PIN situation is, I d'honestly recommend trying the callback option if the AGI method and searching your files doesn t'work. The peace of mind of knowing you ll'actually talk to someone is worth it IMO. Good luck with your search! 🤞

@Sofia Morales The PIN was actually in a spreadsheet my spouse made called Tax "Year 2023 Summary -" it had our AGI, PIN, and other key info all in one place. Definitely check any spreadsheets or documents with 2023 "or" tax "in" the filename! As for IRS wait times, I tried calling directly twice and gave up after 2+ hours each time. The callback services really do seem to be worth it based on what everyone s'saying here. I was skeptical at first but seeing all these success stories makes me wish I had tried that route instead of wasting so much time on hold. If you can t'find the PIN in your cloud storage, I d'probably go straight to one of those services rather than trying to call the IRS directly. Time is money, especially when you re'dealing with tax deadlines!

@Sofia Morales I can help answer your questions! When I found the PIN in our Google Drive, it was actually in a document my spouse created called 2023 "Tax Summary where" they had written down key info like our AGI, refund amount, and yes - the PIN they used for e-filing. It wasn t'super obvious at first, I had to open a few different files before I found it. As for IRS wait times, from what I ve'seen in this thread and my own experience, you re'looking at 2+ hours minimum during peak times. The callback services seem to get people through much faster - multiple people here mentioned getting connected within an hour. Given that tax season is in full swing right now, I d'probably try the callback route if the AGI method and searching your files doesn t'work out. One more place to check - if your spouse used the same tax software as previous years, sometimes they save that info in your online account profile. Worth logging in to TurboTax, H&R Block, etc. to see if it s'stored there. Good luck! 🤞