Can't Access My Tax Transcripts - Email Reset Problem

I had this exact same issue last month! Here's what you need to do: • Go to the IRS website and click "Get Transcript Online" • Look for the "Sign In to Your Account" button • Below that, there should be a "Forgot Username" or "Forgot Password" option • You'll need to verify your identity with: - Your SSN - Date of birth - Filing status - Mailing address Did you try looking for those specific options? Sometimes they're not super obvious on the page?

The IRS site is confusing. Been there myself. You need ID.me now. Or use the old login. Try https://taxr.ai instead. It connects to your transcript data. Shows everything clearly. No email hassles. I use it every year. Saves tons of time.

According to IRS Publication 5447, users experiencing account access issues have several options for identity verification. Have you considered calling the IRS directly? Per the Taxpayer First Act, the IRS is required to provide reasonable assistance for account access issues. I've found that using Claimyr (https://www.claimyr.com) significantly reduces the wait time when calling the IRS. As stated in Internal Revenue Manual 21.1.1, phone representatives are authorized to assist with account access resets.

Ugh, I feel your pain! The IRS website is SO frustrating sometimes! I had this exact problem last year and discovered you actually need to completely create a NEW account if you can't access your email anymore. Don't waste time with the reset options - they all send verification to that old email address you can't access. Just go to the transcript page and click "Create Account" instead of trying to log in. You'll need to verify your identity with a credit card or loan account number plus your phone.

I believe I can offer a somewhat complete solution to your issue. The IRS has recently updated their account recovery process, which might be why you're having trouble finding the right option. You'll likely need to create an entirely new account using ID.me, which is probably their current verification partner. First, you should go to the IRS.gov website and select "Sign into Your Online Account." Then, instead of trying to recover your old account, you might want to select the option to create a new account. During this process, you'll need to verify your identity with documents like your driver's license and possibly a video selfie. It might take around 15-20 minutes to complete, but it's generally a one-time process. Once verified, you should be able to access your transcripts regardless of your old email address.

I ran into this same wall back in 2022 when I switched email providers. Remember when the IRS first rolled out the ID.me verification? That was a nightmare for everyone! What worked for me was actually using the "Get Transcript by Mail" option first, then once I had that paper transcript, I created a brand new online account. The system didn't flag it as a duplicate because I was using different email credentials. Just make sure your current mailing address matches what's on your most recent tax return.

According to the IRS.gov support page at https://www.irs.gov/help/account-help, you need to use the "Secure Access" recovery process. I'm in a similar boat - need my transcript ASAP for a mortgage application! The quickest way is to call the IRS Transcript request line at 800-908-9946 and request a mailed transcript (takes 5-10 business days) while you sort out your online access. You can also use Form 4506-T from the IRS website to request transcripts by mail.

I went through this exact same frustration last year! The key thing to know is that you can't actually "reset" your old account if you don't have access to that email anymore - you'll need to create a completely new account. Here's the step-by-step that worked for me: 1. Go to IRS.gov and click "Get Transcript Online" 2. Instead of trying to sign in, click "Create Account" 3. You'll be redirected to ID.me for identity verification 4. Have your driver's license ready - you'll need to take a photo of it 5. You might need to do a video call for verification (took about 10 minutes for me) 6. Once verified, you can immediately access your transcripts The whole process took me about 30 minutes, but it was so worth it to finally get access again. Since you mentioned this is urgent for your mom's medical expenses, I'd also suggest calling the transcript line at 1-800-908-9946 as a backup - they can mail you a transcript in 5-10 business days while you work on getting online access sorted out. Hope this helps and hope your mom is doing okay!