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I've been following this thread closely since I'm having the exact same issue! After reading everyone's suggestions, I wanted to share what I'm planning to try and maybe we can update each other on what works. My approach is going to be: 1. First, try the early morning submission (around 5-6 AM) with a completely clean browser and wired internet connection 2. If that fails, use the taxr.ai tool to check for any hidden validation errors that might be causing the IRS system rejection 3. As a last resort, consider switching to TaxAct or using the Claimyr service to get through to OLT support What's really helpful about this thread is seeing that this isn't just a "wait it out" situation - there are actual technical issues and data validation problems that can be fixed. The fact that @Chloe Green and @Mila Walker had success with taxr.ai after struggling with the same submission freezing gives me hope. I'll report back on what works for me. In the meantime, has anyone tried contacting their bank or credit card company about getting a refund from OLT if we end up having to use a different platform? Seems unfair to pay twice for the same tax filing.

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This is such a well-organized approach! I love how you've laid out a clear troubleshooting plan based on everyone's experiences. I'm in a similar situation and think I'll follow the same steps you've outlined. Regarding the refund question - that's a really good point about potentially paying twice if OLT can't resolve this. I haven't tried contacting my credit card company yet, but given that OLT's system isn't working as promised, it might be worth disputing the charge if we're forced to use another platform. Most credit card companies are pretty reasonable about software that doesn't function as advertised. I'm also curious if anyone has tried reaching out to OLT through their social media channels? Sometimes companies are more responsive there than through traditional customer service, especially during busy periods like tax season. Definitely keep us posted on how your plan works out - this thread has become such a valuable resource for troubleshooting these submission issues!

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I'm experiencing the exact same freezing issue with OLT! This thread has been incredibly helpful - I had no idea so many others were dealing with this problem. Based on everyone's experiences, it sounds like there are multiple potential causes: server overload during peak hours, hidden validation errors in our tax data, browser/connection issues, or even antivirus software interference. I'm going to try @Admin_Masters suggestion about completely clearing all browser data first, then attempt submission during early morning hours like @Zoe Gonzalez recommended. If that doesn't work, the taxr.ai tool that helped @Chloe Green and @Mila Walker seems worth trying to identify any data validation issues that OLT isn't catching. Has anyone had success with OLT's live chat feature, or is phone support the only way to reach them? I noticed their website mentions live chat during business hours, but I haven't seen anyone mention trying that route yet. Really appreciate everyone sharing their troubleshooting experiences - it's reassuring to know this isn't just user error on our part!

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Callum Savage

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Has anyone used TurboTax to handle something like this? I'm in a similar situation but worried it won't handle the home sale loss correctly.

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Ally Tailer

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I used TurboTax last year for my home sale. It asks all the right questions, but honestly it doesn't give great guidance on what expenses can be added to your basis. I ended up having to research a lot on my own. For something complicated like this, you might want more specialized help.

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I'm dealing with a very similar situation right now - bought my house 10 months ago and need to sell due to my company relocating me. The advice here about primary residence losses not being deductible is spot on, but I wanted to add something that might help with your basis calculation. Make sure you're including ALL the costs that can be added to your basis, not just the obvious closing costs. Things like title insurance, recording fees, transfer taxes, and even some of the loan origination fees can be added to your purchase basis. On the selling side, realtor commissions, title fees, and other selling expenses reduce your realized gain (or increase your loss). Since you mentioned you're at around a $25k total loss after all expenses, you're definitely in personal loss territory that won't be deductible. But at least documenting everything properly will ensure you're not accidentally creating a taxable gain when you shouldn't have one. The job transfer angle mentioned by others is definitely worth exploring for the partial exclusion, even though you probably won't need it given your situation.

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This is really helpful, thank you! I hadn't thought about some of those additional costs that can be added to basis. Do you happen to know if the home inspection fees I paid when buying the house would count as well? Also, when you say "loan origination fees," does that include all the lender fees or just specific ones? I'm trying to make sure I capture everything properly since it sounds like every dollar counts in reducing any potential gain.

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Sofia Torres

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Has anyone used TurboTax for reporting these CD penalties? Does it handle this situation well or should I be looking at other tax software options?

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I used TurboTax last year for this exact situation. It was pretty straightforward - there's a specific section for entering 1099-INT information, and it has a field for early withdrawal penalties. The program automatically put it in the right place on Schedule 1 and calculated the tax benefit correctly.

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Just went through this exact situation last month! I had to break my CD early in 2023 for emergency home repairs. Here's what I learned from my research and talking to my tax preparer: The penalty will definitely show up on your 2023 1099-INT (which you'll receive in January/February 2024), not on any amended 2022 form. The bank reports penalties in the year they actually charge them, not when the CD was originally opened. One thing that really helped me was keeping detailed records of the CD closure. I took screenshots of my online banking showing the penalty amount because I wanted to verify it against the 1099-INT when I receive it. The silver lining is that early withdrawal penalties are "above-the-line" deductions, meaning they reduce your adjusted gross income dollar-for-dollar. So if you paid a $500 penalty, that's $500 less in taxable income, which could save you $100+ in taxes depending on your tax bracket. Don't stress too much about it - this is a pretty common situation and the tax treatment is straightforward once you get that 2023 1099-INT!

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This is really helpful! I'm in a similar boat - had to break my CD early this year for unexpected expenses. One question: you mentioned taking screenshots of your online banking. Did you also save any email confirmations or receipts from when you closed the CD? I'm trying to figure out what documentation I should be keeping track of before I get the 1099-INT next year.

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Aisha Khan

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This thread has been incredibly valuable - I'm dealing with the exact same issue with my Energy Transfer LP shares that I've held for about 2 years. Like many others here, I've only been reporting the distributions that show up on my 1099-DIV and had no idea about the K-1 requirement. What's particularly eye-opening is learning that ET sends copies of all K-1s directly to the IRS, so this isn't a situation where I can just hope they don't notice. The automated matching systems mentioned throughout this discussion make it clear that it's really just a matter of time before any discrepancies get flagged. I'm planning to call ET's investor relations line using the number provided earlier in this thread to access my historical K-1s. While the complexity around basis adjustments and potential multi-state filing requirements seems daunting, everyone's experiences here suggest that addressing this proactively is much better than waiting for an IRS notice. For anyone else reading this who might be in a similar situation, it seems like the key takeaways are: 1) Act quickly to minimize penalties and interest, 2) Get all your historical K-1s from ET's investor portal first, and 3) Consider professional help if the multi-state implications get complex. The peace of mind alone seems worth tackling this head-on rather than continuing to ignore it. Thanks to everyone who shared their real experiences - this thread is probably saving a lot of people from expensive mistakes!

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Honorah King

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@16f1cf625ae2 Your summary really captures the key points perfectly! I'm actually just starting to work through this same issue myself after realizing I've been missing K-1 reporting for my ET shares for the past 3 years. What struck me most about this thread is how common this situation seems to be among retail MLP investors. It sounds like the brokerage statements and 1099-DIV forms can be pretty misleading since they make it seem like you're getting all the tax information you need, when in reality there's this whole separate K-1 universe you need to navigate. I'm definitely going to follow the advice here about calling ET directly and getting organized with all the historical documents before attempting any amendments. The point about their documentation improving over time is encouraging - hopefully that means the more recent K-1s will be easier to work with. One thing I'm curious about that hasn't been mentioned much - has anyone dealt with this situation where they also have automatic dividend reinvestment set up? I'm wondering if that creates any additional complexity in terms of tracking basis adjustments or if it's pretty straightforward to handle through the normal K-1 process. Thanks again to everyone who shared their experiences. This thread is definitely a wake-up call, but in a good way!

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Thanks for all the information in this thread. I own 2 MLP (Energy Transfer LP and Enterprise Products Partners L.P.). I have received the K-1 form from Enterprise Products for 2025. On the form it has the boxed checked on line 16 stating Schedule K-3 is attached if checked. In the instructions under Schedule K-3 it states a limited number of unitholders (primarily foreign unitholders) may need the detailed information disclosed on K-3 for their specific reporting requirements. Has any of you dealt with a K-3 form. I do not receive any income from foreign entities. Their K-3 is not available until June 2026. I do not want to wait that long to file my taxes and request an extension.

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For the online version of TurboTax, try looking for a small "Print" link in the top right corner of your screen while you're in the review section. Sometimes it's also hidden under a "Tools" or "More Options" menu. Once you click on Print, you should see options like "Print return for your records" or "Save as PDF" - this will generate a complete copy of all your forms including federal and state returns before you pay anything. Since you mentioned having such a complex return this year, I'd also suggest double-checking that TurboTax correctly allocated your income and deductions between the different states. Multi-state returns can get tricky, especially with business income involved. The preview will show you exactly how everything was calculated across all your forms.

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This is super helpful! I just tried this and found the Print option exactly where you said it would be. You're absolutely right about double-checking the multi-state allocation - I can see now that TurboTax split my business income between states in a way that doesn't look quite right. The PDF shows everything clearly laid out, which is exactly what I needed. Now I can go back and adjust how the income is allocated before I pay. Thanks for the detailed instructions!

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LilMama23

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I had a similar complex tax situation last year with multiple income sources across states, and I learned the hard way that the preview feature in TurboTax is absolutely essential before paying. Here's exactly what worked for me: In the online version, after you complete all your entries and reach the final review screen, look for a small "Print" or "Print Center" link - it's usually in the upper right corner but sometimes tucked away in a dropdown menu. Don't look for anything that says "preview" because TurboTax doesn't label it that way. When you click Print, you'll get options to "Print return for your records" or "Save as PDF" - choose the PDF option. This generates your complete return including all federal forms, state returns, and schedules without having to pay first. Given your complex situation with multi-state filing and business income, pay extra attention to how your income is allocated between states in the preview. I caught a major error where TurboTax had incorrectly assigned some of my business expenses to the wrong state, which would have cost me hundreds in overpaid taxes. The preview saved me from a messy amended return situation. Take your time reviewing every schedule, especially Schedule C for your business and any state-specific forms. It's much easier to fix errors now than after you've already filed and paid!

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This is exactly what I needed to hear! As someone who's never dealt with anything more complicated than a W-2 before, your step-by-step instructions are a lifesaver. I'm especially nervous about the multi-state allocation since I have no idea how that's supposed to work, but being able to see everything in the PDF before paying definitely gives me peace of mind. Did you end up having to manually adjust how TurboTax allocated your business expenses between states, or were you able to fix it within the software? I'm worried I might spot errors but not know how to correct them properly.

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