


Ask the community...
did you get any emails from sbtpg at all? sometimes they send verification requests that go to spam. check all your folders!
Just checked spam and nothing there. The only email I got from them was when I first registered on their site months ago.
Ughhh why does the IRS make everything so complicated?? In 2024 they still can't figure out how to efficiently give people THEIR OWN MONEY back. π€¦ββοΈ
My friend works for the IRS and says they're still using computers older than some of their employees lmaooo
Am I the only one who thinks its wild that we're all just sitting here at midnight obsessively checking our bank accounts? The IRS has us all trained like pavlovs dogs lmaaoooo πΆπ
Tax refund season is just adult christmas except santa keeps changing when he's coming and sometimes decides you've been naughty for no reason π
I've had Green Dot for years and they almost always deposit between 3-5am EST on the DDD or the day after. Never had it come earlier. Just go to sleep and it'll probably be there in the morning.
When I had this issue a nice lady at the IRS told me sometimes there's a processing gap between when the IRS issues the refund and when SBTPG actually gets it. Try calling this secret IRS number that's better than the main one: (866) 682-7451 ext 568. Way shorter wait times.
That number doesn't work anymore, they changed their phone system in January. I tried it last week and got an automated message saying the extension doesn't exist.
Question - have you checked the SBTPG site using both mobile and desktop? Their site is janky AF and sometimes shows different info depending on how you access it. On my phone it showed no trace number but on desktop it was there! worth a try
my sister works for the IRS (not giving tax advice just sharing what she told me) and she said theres a huge backlog right now with processing refunds. even after they mark it as "sent" in their system, theres still processing time before it actually goes out to banks and cards. she said it could be up to 2 weeks from the date on your transcript before it actually hits your account.
That tracks with what I've seen. The IRS is severely understaffed and their computer systems are ancient. I'm surprised they function at all tbh.
FYI - I struggled for weeks to reach anyone at the IRS about my delayed refund (was supposed to go to my emerald card). Finally used claimyr.com and got through to a real person who explained my refund was held up due to verification issues. Got it sorted out in one call and the money was in my account 3 days later. Talking to a live human made all the difference - was totally worth it to avoid the endless hold times.
In my case they had flagged my return because my reported W2 income didn't exactly match what my employer reported (turns out my employer made a mistake). The agent was able to verify my correct income right on the call and release the hold. Your issue might be different but talking to someone is the only way to know for sure.
Ethan Moore
check your transcript on the IRS website to see the DDD (direct deposit date). that's the official date when it should hit. sometimes banks release it early, sometimes right on that date. the turbo email is just their estimate based on that date.
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Yuki Kobayashi
β’This is good advice. I always check transcript. If you have trouble understanding it though, taxr.ai is amazing for breaking it down. Worth every penny when I was trying to figure out why my refund was delayed.
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Carmen Vega
The IRS and their "processing times" are such a joke. We already overpaid them all year and then we have to wait MONTHS to get our own money back! And don't get me started on how impossible it is to talk to anyone there. The whole system is broken.
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QuantumQuester
β’Right??? And if you owe them even $1, they want it IMMEDIATELY with interest and penalties! But they can take forever to give us our money back. π
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Andre Moreau
β’I finally got through to an IRS agent using claimyr.com after trying for weeks on my own. Actually got my issue resolved in one call. Talking to a real person made all the difference.
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