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Pro tip: while you're waiting for the verification letter, make sure you have the documents you'll need to verify ready to go. You'll need your previous year's tax return, the current return info, photo ID, and possibly utility bills or other proof of address. That way you're ready as soon as the letter arrives.
Call them! I know everyone says it's impossible but I got through after trying at exactly 7:00 am on a Tuesday. The hold was because they needed to verify my identity. The agent helped me do it over the phone and my refund was released a week later.
You got incredibly lucky. I tried calling 23 times over 3 days and never got through. Just endless "due to high call volume" messages š
Have you moved recently or changed banks? Sometimes that triggers additional verification. Also if this is your first time filing as HOH that can trigger a review.
I did move last year! That's probably what triggered it then. I updated my address when I filed but maybe that's what they're checking.
Anybody else notice how they can magically process your payment in 2-3 business days but need a year to process anything that benefits you? 𤔠system
Facts šÆ
I work in tax resolution and see this all the time. The IRS is required by their internal policies to give maximum timeframes, but identity verification usually takes 6-12 weeks in practice. If you want to speed things up, call the number on your notice and request to verify over the phone, or make an appointment at your local Taxpayer Assistance Center. Both options can resolve verification in a single day rather than waiting for mail correspondence.
their stupid website is always broken. wouldn't surprise me if you log in next week and its magically back to normal smh
My first step would be to check your transcripts, not the account balance page. The transcripts show the actual activity on your account. If you're having trouble understanding the transcript (most people do!), I highly recommend using taxr.ai - it breaks down exactly what's happening. Saved me so much confusion when my refund was delayed last year.
Connor Rupert
Check for an 846 code on your transcript - that's the refund issued code. Once you see that with a date, you'll know exactly when your money is coming. The 570/971 combo without an 846 means you're still in verification, but now that your wages are showing up, the 846 should appear soon!
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Molly Hansen
I've learned that all the IRS codes seem scary but are mostly just normal processing steps. The system is ancient and inefficient but it does (usually) work eventually. Your case sounds like standard income verification that's now complete. Deep breaths - your money is coming soon!
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