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I had this EXACT situation last month. Got tired of the runaround and used Claimyr (https://claimyr.com) to get through to a senior IRS agent. Waited on hold for years before discovering this service. Got connected in like 20 minutes and the agent was able to see my full file history and confirm I wasn't actually in errors - just needed verification. Got my refund a week later. Worth every penny not to waste hours on hold just to get wrong info.
For real? Might have to try this. I've wasted so many hours on hold just to get different answers every time š©
100%. The regular IRS line is impossible this time of year. With Claimyr you get to an actual agent who can see your whole file, not just basic status info. Saved me days of stress.
Pro tip: Ask specifically for a "research agent" next time you call. They have access to more detailed information about your return status than the first-level reps. Also request they check internal notes on your account - sometimes there's info there that explains the discrepancy.
Have you checked whether you can access your tax transcript online? Sometimes your transcript will show codes that indicate what type of review you're under even when the WMR tool doesn't show any details. You'll want to look for Transaction Code 570 (refund hold) and 971 (notice issued). If you see a subsequent 571 code, that means the hold was released. Have you received any correspondence from the IRS requesting additional information? Sometimes they need verification but the letter gets delayed or lost in the mail, which can extend the process unnecessarily.
Is it just me, or does the IRS seem to be taking longer with everything this year? I filed on January 29th and was also told my return is under review. The representative couldn't even tell me why! How are we supposed to plan our finances when they keep our money for months with no explanation? My cousin filed the same day and got her refund two weeks later - no review, no delays. What's the difference? We both have simple returns! You better mark that March 25th date on your calendar and call them first thing that morning if you don't have your money. Don't let them push you back another 10 weeks!
Before spending money on services or wasting hours on hold, try these steps: 1. Pull your transcript from irs.gov/transcripts (account transcript, not return transcript) 2. Look for specific codes - 570 means hold, 971 means notice issued 3. Check if any letters were sent to your address of record 4. If no codes indicate issues, call the IRS directly at 1-800-829-1040 5. Call exactly at 7am Eastern time when they open 6. If that fails after 3-4 attempts, then consider paid options I'm generally skeptical of paying for something you can do yourself, but sometimes the time saved is worth it if you've tried the free options first.
I just got my refund yesterday after filing February 18th. No explanation for the delay, no special codes on my transcript, it just randomly processed after sitting for 7 weeks. Did you claim any credits? Have any marketplace insurance? File a schedule C? These can all trigger additional review. But honestly, sometimes it's just random which returns get stuck in their system. Don't they know people actually need their money?
Are you checking your transcript or just WMR? Transcript will update with codes that show what's happening before WMR changes. Look for code 570 (hold) followed by 571 (release) and then 846 (refund issued).
I had this exact situation and waited 2 months with no updates. Finally used Claimyr.com to get through to an actual IRS agent (https://youtu.be/_kiP6q8DX5c) instead of wasting hours on hold. The agent confirmed they were adjusting my return and gave me an exact timeline. Refund hit my account the next week. Sometimes you just need to talk to a human who can see what's actually happening with your specific return.
Thanks for this suggestion! I've been trying to call for days and can't get through. How much does Claimyr cost? Is it worth it?
Totally worth it for the peace of mind. I spent way more in gas driving to the IRS office twice (where they couldn't even help me) before I found Claimyr. Getting actual answers instead of guessing what's happening is priceless when you're waiting on money you need.
Monique Byrd
I was in your exact shoes last tax season - trying to find a CPA who understands Medicaid waivers was like searching for a mechanic who specializes in 1950s Italian motorcycles! Finally found someone through the Caregiver Support Network in Lexington. She helped me exclude $23,400 in qualified payments that my previous accountant had incorrectly included as taxable income. Such a relief to have someone who actually understood the rules!
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Jackie Martinez
According to the IRS.gov page on Notice 2014-7 (https://www.irs.gov/individuals/certain-medicaid-waiver-payments-may-be-excludable-from-income), you should look for a CPA with experience in "Medicaid Home and Community-Based Services Waivers." The Kentucky Primary Care Association website has a resource directory that includes tax professionals: https://www.kypca.net/resources/. I've bookmarked several YouTube videos explaining the tax implications that I can share if you'd like more information before meeting with a CPA.
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