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Just checked my Chase account at 3:42pm today and my refund finally appeared as pending! Had the same April 13th DDD. SBTPG website still shows unfunded though, so their tracker is definitely behind. Expecting the money to be available by April 12th based on previous years.
I've been through this process maybe 5 or 6 times now, and it seems like SBTPG is holding funds longer than they used to. Last year my refund hit Chase about 36 hours before my DDD, but this year it's cutting it much closer. Probably due to increased volume or additional verification steps they're implementing.
I'm not sure I completely agree with that assessment. I think it might just seem longer because we're all anxiously checking more frequently. My refund actually processed faster this year than last!
Does the SBTPG processing time vary depending on which tax preparation software was used? I've heard TurboTax refunds process faster than some others since they're owned by the same parent company.
I believe there might be a slight misunderstanding about how DDDs work. The date shown on the transcript is when the IRS releases the payment to the Treasury Department. The Treasury then initiates the ACH transfer to your friend's bank. Her bank may then have its own processing time. This multi-step process typically takes 1-3 business days, though it can sometimes be completed same-day. It's probably still in process.
Is this the first time your friend has received a tax refund via direct deposit to this particular account? I'm wondering if there could be an issue with the account information. Has she double-checked that the last four digits of the account on her tax return match her actual account?
This is an excellent point. Account verification issues are quite common, especially if this is a new account. The IRS requires the name on the tax return to match the name on the bank account. If your friend recently changed her name due to the divorce but hasn't updated her bank account information, this could potentially cause a delay or rejection of the deposit.
So I had this EXACT same thing happen to me last year. My preparer forgot my PIN, the IRS accepted it, then nothing happened for 3 months. I checked WMR every single day - nothing changed. Then one day I got a letter in the mail (CP01H) asking me to verify my identity. I had to create an ID.me account and verify online. Two weeks after that, my refund was approved and I got it 5 days later. The whole thing took almost 4 months from filing to getting my money. Not saying that'll happen to you, but don't be surprised if you get a letter asking for verification.
I'm not sure if this would help, but... maybe you could try contacting the Taxpayer Advocate Service? They might be able to help if you're experiencing financial hardship because of the delay. I think you may need to wait at least 30 days after filing before they'll consider it a hardship case, though. Maybe also check if your tax preparer has any kind of guarantee or insurance for mistakes they make? Some of the bigger tax preparation companies might have policies about errors they make that cause delays.
How exactly do you contact the Taxpayer Advocate Service? Do they have a separate phone number or website?
Have you tried checking your account online instead of calling? Here's what I recommend: 1. Create an account on IRS.gov if you haven't already 2. Access your tax records 3. Look for "Account Transcript" for 2023 4. Check for processing codes 5. If you see code 152, that means it's still processing 6. If you see code 570, there's a temporary hold I was frustrated with the same situation, but tracking the codes helped me understand what was happening better than what the phone representatives told me.
Just to clarify what everyone's saying - "systemic delay" doesn't mean anything is wrong with your return specifically. I filed on February 10th, 2024 and just got my refund on March 15th. The IRS is definitely running behind this year. Their official 21-day timeline is more of a goal than a guarantee, especially during peak filing season from mid-February through March.
Amelia Dietrich
You might want to consider FreeTaxUSA as a possible middle ground. They generally charge around $15 for state filing, but federal filing with Schedule C is completely free. Their interface is perhaps a bit more comprehensive than Cash App Tax, though admittedly not quite as polished as H&R Block. Many users find their guidance for self-employment income to be reasonably thorough, especially if you're somewhat familiar with the basic principles of business expense deductions.
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Kaiya Rivera
I compared multiple platforms for my DoorDash income ($18K last year). Here's what I found: ⢠Cash App Tax: Free but confusing UI for business expenses ⢠H&R Block: $89.99 but caught all deductions ⢠TurboTax: $119 and pushy upsells ⢠FreeTaxUSA: $15 (state only) with decent guidance The Cash App interface literally asked me ONE question about mileage while H&R Block had a comprehensive section covering everything from hot bags to phone mounts. Ended up with $1,200 more in deductions with H&R Block.
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