Just to add on to what others have said, the Schedule 1 - Additional Income and Adjustments to Income situation applies to physical tax preparation services too. I used H&R Block for years and this year they charged me an extra $45 for "additional schedules" which was just Schedule 1 for my student loan interest. I complained and the preparer basically admitted it was a new pricing policy. They know they can charge more because most people don't understand tax forms enough to question it. Next year I'm using one of the alternatives mentioned here. The pricing has gotten ridiculous for what are basically simple forms.

I'm dealing with the exact same Schedule 1 - Additional Income and Adjustments to Income issue with TaxAct! They want $95 extra just because I have student loan interest to deduct. What's really annoying is that I called their customer service and they basically admitted this is a new pricing strategy - they moved common forms like Schedule 1 to higher tiers because they know people will pay rather than start over with a different service. After reading through all these comments, I'm definitely switching to FreeTaxUSA next year. It's ridiculous that tax software companies are nickel-and-diming us for basic forms that most working people need. Schedule 1 isn't some exotic tax situation - it covers things like student loans, HSAs, and small side incomes that are super common nowadays. Thanks everyone for the alternatives and explanations. This thread probably saved me from paying that ridiculous upgrade fee!

Have you checked if the IRS tried to direct deposit your refund? In my experience, they usually try to refund using the same method you paid with. Since one payment came from your checking and one from savings, maybe check both accounts for a deposit around the same amount? Also, the IRS "Where's My Refund" tool might show the status, although it can be hit or miss for situations like this.

Just a quick tip - if you're having trouble getting your refund, make sure to request interest! The IRS is required to pay interest on overpayments after 45 days. At current rates that's like 7% annual interest, so for your $1215 over 7 months that's around $50 extra you should get.

lol y'all are overthinking this. if my server doesn't have to pay taxes on tips, I'm still tipping the same 20% cause its not their fault the tax code is messed up. us working folks gotta stick together instead of fighting over scraps.

I think there's a bigger picture here that we're missing. The real issue isn't whether tips should be tax-free or not - it's that we have a broken system where service workers are forced to rely on the generosity of customers to make a living wage in the first place. In most other developed countries, servers get paid a proper wage and tips are truly optional. The fact that we're debating tax policy around tips shows how backwards our approach to worker compensation has become. Whether tips are taxed or not, restaurants should be paying their employees enough to live on without depending on tips. That said, until we fix the underlying wage structure, I'd still tip normally regardless of the tax implications. The server didn't choose this system and they still need to pay rent and buy groceries. But maybe this conversation about tip taxes will finally push us toward addressing the real problem - poverty wages in the service industry.

Former tax professional here. One thing nobody's mentioned yet - report them to the IRS using Form 14157 (Complaint: Tax Return Preparer). Even if they didn't prepare your return, this form can be used for tax relief companies too. The IRS takes these complaints seriously because these scams are rampant. Also check if they're affiliated with any professional organizations like the NATP or NAEA. If they are, file complaints there too as they can lose their membership. And definitely check your credit report! These companies sometimes open credit lines in clients' names without full disclosure. I've seen it happen multiple times.

one thing i wanted to add... check ur state's laws on unfair business practices. in california we have something called the unfair competition law that gives u the right to sue for this exact kind of thing. a lot of states have similar laws. my brother got tricked by one of these tax relief places a few years back... they told him they could fix everything then did nothing but cash his checks. he got a free consult with a consumer rights attorney who took the case on contingency (means they only get paid if u win) and he ended up getting back almost double what he paid bc they have to pay damages in some states. not sure where u live but worth checking if u cant get anywhere with the credit card dispute

Pro tip: if you do get through to an agent, be super nice to them. They deal with angry people all day and being friendly can sometimes get you better service. Also, ask for a direct number or extension if possible!

Hang in there @Kayla! The fact that your date moved up is actually a really positive sign - it means they're actively working on your case. Code 570 is frustrating but it's not uncommon, especially with EITC claims like you mentioned. Here's what I'd suggest: Keep checking your transcript every few days for that 571 code (release) that @Nora mentioned. In the meantime, make sure you have copies of all the documents you uploaded ready to go in case they need anything else. And if you do decide to call, try the trick @William mentioned about calling right when they open - I had success doing that around 7 AM. Good luck! 🤞