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This might sound obvious but have you tried just calling Computershare and EQ directly? I've found their international support lines are actually pretty helpful with tax form issues. When I had a similar mix-up (I'm Canadian but lived in the US temporarily), the Computershare rep walked me through exactly what forms to submit and even sent me the correct forms by email.
I tried calling Computershare yesterday but got stuck in their automated system. What number did you use to reach an actual person? Did you have to provide any specific documentation to prove your non-US status?
For Computershare, try +1-781-575-2879 which is their dedicated international line. The trick is to press 0 twice after the initial greeting to bypass the menu system. For documentation, they asked me for a copy of my foreign passport and a utility bill or bank statement showing my foreign address. Having these ready when you call will speed things up. Also, ask specifically to speak with someone in their tax department since regular customer service folks sometimes don't understand the nuances of international tax forms. Be prepared to explain clearly that you're not a US person and need to replace a W-9 with a W-8BEN. In my experience, they'll email you a new form to complete within a day or two.
Just to add one more thing that others haven't mentioned - check if any taxes have already been withheld at the US person rate (usually no withholding) instead of the non-resident rate. If dividends have been paid while your W-9 was on file, you might need to address this specifically.
Yes! This happened to me. Had to file a 1040NR to reclaim the difference between what should have been withheld and what actually was. Such a pain.
One thing to keep in mind with those 1098-T forms: Make sure the amounts listed in Box 1 (payments received) and Box 5 (scholarships/grants) are accurate. My college reported my scholarships correctly but completely messed up the amount I actually paid for tuition. I had to contact the school's financial aid office to get it corrected before my parents could claim the education credit. Sometimes schools report the amounts billed rather than amounts actually paid, which can cause problems.
I hadn't even thought about checking if the amounts are correct! Where exactly would I find Box 1 and Box 5 on the form? And if something isn't right, do I just call the financial aid office?
Box 1 is near the top of the form labeled "Payments received for qualified tuition and related expenses" and Box 5 is labeled "Scholarships or grants." Compare those amounts to your actual payment records and financial aid statements. If you notice a discrepancy, yes, call your school's financial aid office or sometimes they have a dedicated bursar or student accounts office. Explain the issue and ask them to issue a corrected 1098-T. They're usually pretty good about fixing these errors since they're required by law to report accurate information to the IRS.
Gonna add something important that nobody mentioned - KEEP THESE FORMS FOREVER! Seriously. I needed my college 1098-Ts from 5 years ago when I got audited, and it was a nightmare tracking them down after my college portal access expired. Download PDFs of all three years and store them somewhere safe - Google Drive, Dropbox, whatever. Email copies to yourself and your parents too. Tax docs should be kept for at least 7 years.
I'm a nurse and see this issue come up with patients all the time. The rule I always tell them is: if you prepaid for a SPECIFIC procedure with a set date and service, it's deductible when paid. If you put money into a general account or prepaid without knowing exactly what services you'd get, you have to wait until you actually get the service. Also make sure the medical expense is actually deductible. Remember you can only deduct the amount that exceeds 7.5% of your AGI, and only if you itemize deductions instead of taking the standard deduction.
That distinction makes a lot of sense, thank you! In my case, I paid for a specific procedure that was scheduled for the following year, so it sounds like I can deduct it on my 2022 taxes. And yes, even with this expense added, my medical costs will be about 9.2% of my AGI for 2022, so I should benefit from the deduction. I'm definitely itemizing because my mortgage interest and state taxes already put me well over the standard deduction amount.
One thing nobody's mentioned - make sure you keep REALLY good documentation. I went through an audit for medical expenses and they wanted to see proof of when I paid AND when I received services. Save everything - receipts, appointment confirmations, insurance EOBs, etc. The IRS is being super picky about medical deductions lately.
Do credit card statements count as proof of payment date? I have a lot of medical expenses but didn't keep all the paper receipts.
For next year, just use a tax service that can handle both federal AND state from the beginning. Cash App is convenient but super limited. I use H&R Block online and they make it really easy to do both together. Just my two cents after doing my own taxes for like 10 years.
Does H&R Block have a free version? Cash App and FreeTaxUSA are appealing because they offer free or really cheap filing options. I don't want to spend $50+ on tax prep if I can avoid it.
H&R Block does have a free version but like all the "free" tax services, it's only free for simple returns. If you have anything slightly complicated (investment income, self-employment, itemized deductions, etc.), you'll end up having to upgrade to a paid version. Honestly, FreeTaxUSA is probably your best bet for affordable filing - their federal filing is free and state is only like $15. Cash App might be convenient for banking, but as you've discovered, it's pretty limited as a tax service. Whatever you choose, just stick with ONE service next year to avoid this headache!
Just wondering - did you have any major life changes or special tax situations this year? I had a similar issue where I had to file federal and state separately because of a move between states halfway through the year. ended up using two different services but made it work. might help to know your specific situation.
Nothing complicated really - just standard W-2 income from one job and some basic interest income from my savings account. No major life changes or anything fancy. I just got lured in by Cash App's free filing and didn't realize they couldn't do my state taxes until after I'd already submitted the federal return.
NebulaKnight
Adding my 2 cents - I've always kept paper copies of EVERYTHING for like 7 years (my dad was an accountant and drilled this into me lol). But honestly in this digital age it's probably overkill. The IRS accepts digital copies for audits. Just make sure you have backups! I learned this the hard way when my computer crashed and I lost 2 years of tax docs. Now I use both cloud storage AND an external hard drive.
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Sofia Ramirez
ā¢Do you know if the IRS has any specific format requirements for digital copies? Like do they need to be PDFs or can they be any image format? My ADP downloads are PDFs but I've scanned some other documents as JPGs.
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NebulaKnight
ā¢There's no specific format requirement from the IRS for personal recordkeeping. They just need to be legible and complete if you're ever asked to produce them. PDFs are generally better than JPGs because they maintain document formatting and are more printer-friendly, but either is acceptable. I'd recommend converting everything to PDF for consistency though. There are tons of free tools online that can convert image files to PDFs. Makes it easier to organize and find things later on. Also, make sure your scanned images capture ALL information from the document including the fine print - sometimes that becomes important during an audit.
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Dmitry Popov
Can't we just download our tax transcripts from the IRS website if we ever need to verify anything? I thought all this info gets reported to them anyway, so why keep our own copies?
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Ava Rodriguez
ā¢Tax transcripts don't show everything. They show the summary info that was reported to the IRS but not all the supporting details. For example, you might see the total W-2 amount but not the breakdown of federal vs state withholding or retirement contributions. Also, getting transcripts can be a hassle sometimes with the IRS verification process.
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