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11 Has anyone noticed that the IRS systems seem worse this year than ever before? I've had multiple issues with payments not being properly credited, and I know several people who've had similar problems. I made a payment in February and it took until May for it to show up in my account!
17 Absolutely! The IRS is dealing with decades-old computer systems and not enough staff. I read somewhere they're still using programming languages from the 1960s for some of their systems. Plus they got hammered with all the COVID relief payments and changes to tax laws. It's a miracle anything works at all.
I've been through this exact situation! The most likely scenario is that your payment was received but hasn't been fully processed yet. The IRS systems can be incredibly slow, especially during busy periods. Here's what I'd recommend: First, make sure you have all your documentation ready - your Direct Pay confirmation number, bank statement showing the payment cleared, and the notice you received. When you call the IRS (and yes, you'll probably need to call), they can use your confirmation number to trace exactly where your payment went. The interest charges from 4/15/2024 to 7/15/2024 suggest this might be related to a prior tax year balance, not your recent payment. Double-check your Direct Pay confirmation to make sure you applied the payment to the correct tax year and tax type. Also, try accessing your IRS online account at different times of day - their systems are often overloaded during peak hours but work better early morning or late evening. If you can get in, you should be able to see a payment history that shows where your $5,200 went. Don't panic - this is fixable, just requires some patience and persistence with the IRS phone system!
This is really helpful advice! I'm new to dealing with IRS payment issues and this gives me hope that it's actually resolvable. Quick question - when you mention checking the payment history in the online account, how long did it typically take for payments to show up there? I'm wondering if I should wait a bit longer before calling or if I should call immediately while the trail is still fresh.
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Just went through this same confusion last month! Code 806 is definitely the amount from your throughout the year - it's money you already paid to the IRS. When you add it to your bottom line amount and it equals what you expect, that's actually a good sign! It means your withholdings are covering your tax liability properly. The 806 amount gets applied as a credit against what you owe, and whatever's left over becomes your (which will show up as code 846 when it's processed). So you're not getting the 806 amount ON TOP of your - it's already factored into the calculation. Hope that clears things up!
Thank you so much for this explanation! I've been stressing about my transcript for days thinking something was wrong. So if I understand correctly, the 806 code is like a "payment" I already made through payroll deductions, and it gets used to calculate my final amount? That makes way more sense than thinking it was extra money on top of everything else. Really appreciate you taking the time to break this down!
The 806 code can definitely be confusing at first! To put it simply - code 806 shows the total federal income tax that was from your throughout the year. This is money you've already paid to the IRS, so it acts as a credit on your account. When you're calculating your refund, the IRS takes all your (including that 806 amount) and subtracts your actual tax liability. Whatever's left over becomes your refund. So if adding the 806 amount to your expected gives you the total you think you should get, that suggests your math is on track! Just remember to look for code 846 on your transcript - that's when your actual gets sent out. The 806 is just showing the IRS recognizes the payments you already made through payroll deductions.
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The IRS and their systems are such a joke fr. Billion dollar budget and cant even keep a website running 🤡
I'm experiencing the exact same issue! Was able to check my refund status perfectly fine around 8 AM this morning, but now getting that same "Refund status unavailable" message. Really annoying timing since I was expecting an update today. Glad to know it's not just me - seems like a widespread system issue rather than something wrong with our individual accounts. Hopefully they get it sorted out soon!
Same exact thing happened to me! I checked around 7:30 AM and everything was working perfectly, then tried again around lunch time and got hit with that error message. At least we know our refunds are still processing normally - it's just their website acting up again. Typical IRS tech issues during busy season 😤
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Same issue here! Been getting that "Oops-an issue occurred" message since this afternoon. Really need to check my transcript for something time-sensitive. At least now I know it's not just me - thanks for posting this! Hopefully it'll be back up soon.
Right?! So relieved I'm not the only one dealing with this. I was starting to think my account got locked or something. Really hoping they get it sorted out by tonight because I need those documents for my mortgage application tomorrow 😬
I've been having the exact same problem since around 3 PM! Keep getting that "Oops-an issue occurred" error every time I try to access my account transcript. Tried different browsers, cleared cache, even tried on my laptop - nothing works. Really frustrating because I need to verify some info for my tax preparer. Glad to know it's a widespread issue and not something wrong with my account specifically. Fingers crossed they get it fixed soon!
Jason Brewer
Just wanted to share my experience as someone who recently went through this exact situation. I had overdue returns for 2019 and 2020, and like you, I was confused about the IP PIN requirement on PriorTax. After reading through all the helpful advice in this thread, I ended up calling the IRS IP PIN line at 1-800-908-4490 (thanks Hunter Hampton for that number!). Surprisingly, I got through in about 20 minutes and confirmed I didn't have an IP PIN. The agent explained that the confusion often comes from tax software asking about the most recent year's PIN even when filing older returns. I ultimately decided to try a different service after reading about the hidden fees issue with PriorTax. Used FreeTaxUSA for my 2019 return and one of the AI-powered services mentioned here for 2020. Both were much more transparent about their pricing upfront, and neither had confusing IP PIN questions. My advice: definitely verify your IP PIN status first using either the IRS website or phone line, then shop around a bit before committing to any service. The peace of mind of knowing exactly what you'll pay is worth the extra research time.
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Oliver Wagner
•This is exactly the kind of real-world experience that's so helpful! Thanks for sharing your step-by-step process, Jason. It's reassuring to hear that the IRS IP PIN line actually has reasonable wait times compared to their main number. I'm definitely going to follow your approach - verify the PIN status first, then compare services. The transparency issue with fees seems to be a real concern with some of these online tax services. Did you find that FreeTaxUSA and the AI service you used were significantly cheaper than what PriorTax was quoting, or was it more about the upfront clarity on pricing?
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Javier Cruz
I've been following this thread closely since I'm dealing with a similar situation - overdue 2021 return that I keep putting off. The IP PIN confusion seems to be a common issue across multiple tax services, not just PriorTax. What I found really helpful from reading everyone's experiences is that there are essentially three steps to handle this properly: 1) Verify your IP PIN status through the IRS (either online or that direct phone line), 2) Compare the actual total costs of different services upfront, and 3) Make sure whatever service you choose clearly explains their process for prior year returns. The hidden fees issue is particularly concerning since we're already dealing with potential penalties for late filing. The last thing anyone needs is surprise charges on top of everything else. Has anyone here actually calculated the total cost difference between these various services when you factor in all fees? I'm curious if the premium services like the AI-powered ones end up being cost-effective when you consider the time savings and reduced confusion.
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