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Has anyone using TurboTax experienced issues with their 5-day early refund option? According to their support page (https://ttlc.intuit.com/turbotax-support), they're supposed to expedite your refund, but mine now shows they couldn't process it that way. I'm specifically looking for feedback from others who have a direct deposit date (DDD) of 2/24 with fees being deducted from their refund. Have you seen any movement in your accounts? I've checked both the IRS2Go app and my bank portal multiple times but nothing's changed since yesterday.
I'm extremely frustrated with this whole TPG intermediary bank situation! I need my refund ASAP for time-sensitive expenses and explicitly paid for the expedited processing. The IRS has already approved the refund (cycle code 20240804 on my transcript), yet TurboTax's banking partner is essentially holding our money hostage while they earn interest on it. Has anyone successfully escalated this with TurboTax's Executive Resolution Team? Their standard customer service keeps giving me generic responses about "processing times vary."
Been there, done that. TBH the early refund option is basically a scam IMO. Last yr I had the same issue - DDD was 2/22, TT promised early deposit, nada happened until exactly 2/22. Called TT customer svc and they just read from a script about "banking partners" and "processing times." This yr I skipped the early option and just had my refund direct deposited - got it exactly on my DDD date. Save ur $$ next time and don't fall for the early deposit hype!
Oh my goodness, I just went through this whole IP PIN situation last month! I was absolutely confused at first too. The IRS sent me a letter out of the blue with this six-digit number, and I had NO IDEA what it was for! After some research (and mild panic), I learned that they've expanded the IP PIN program to allow voluntary opt-in for anyone concerned about tax identity theft. I'm actually really glad I have one now - it gives me peace of mind knowing that nobody can file a fraudulent return using my information. The process of using it is super simple - you just enter it when you file.
Has anyone had experience with how the IP PIN affects business owners who file multiple types of returns? For instance, if you have a personal return, Schedule C, and maybe an S-Corp return as well?
I can clarify this with confidence: β’ IP PINs are associated with your SSN only β’ You'll use your IP PIN when filing Form 1040 (personal return) β’ Schedule C is part of your 1040, so it's covered by the same IP PIN β’ S-Corp (Form 1120-S), Partnership (Form 1065), and other business entity returns use EINs and do NOT use the IP PIN system β’ Information returns (like 1099s) that you issue don't require an IP PIN The key distinction is whether the return requires your SSN or an EIN.
9d
Haha, I learned this the hard way last April! π¬ I got my IP PIN but completely forgot to give it to my accountant. My personal return got rejected immediately and we had to scramble to refile before the deadline. But my S-Corp return went through fine because it doesn't use the PIN. You have to submit your 2024 returns with your IP PIN by April 15th or file an extension!
8d
Have you tried calling the IRS to confirm your refund status? Many people don't realize that the WMR tool isn't always accurate. If you're concerned about the timing, you might want to speak directly with an IRS representative. I've had success using Claimyr (https://claimyr.com) to get through to an agent quickly. Wouldn't it be better to know exactly what's happening with your refund rather than guessing based on other people's experiences?
I was in a similar situation last year with a joint return and Navy Federal. When I compared to my previous experience with another bank, Navy Federal was actually more reliable. When I did need to call the IRS about a missing credit, I spent 3 hours on hold before using Claimyr. The difference was night and day - got through in about 25 minutes and resolved my issue right away.
11d
OMG thank you for mentioning this!!! I needed to talk to someone at the IRS ASAP about my amended return and couldn't get through. Just used Claimyr this morning and finally got answers!!
10d
Last year I had a similar situation with Navy Federal. I set up text alerts for any deposits over $100 and that helped me know the moment it hit. I also found that logging into the mobile app was more reliable than the website for seeing pending deposits. In my experience, they don't usually do the early deposit thing for tax refunds like they do for paychecks, at least not for me over the past three years.
Don't count on that money until you have it. My transcript showed a direct deposit date. WMR showed PATH delay. Neither was right. My refund got pulled for manual review. No explanation. No timeline. Took 11 weeks longer than expected. Always have a backup plan for your finances. Keep calling until you get confirmation. Don't make financial commitments based on expected refund dates. The IRS systems are unreliable during peak season.
Have you attempted to recover your transcript access through the IRS identity verification process? The transcript data is typically more authoritative than the WMR interface since it reflects the Master File Record (MFR) status of your return. If you're experiencing this discrepancy, it would be beneficial to regain access to verify your Direct Deposit Date (DDD) and confirm whether any Transaction Code (TC) 570 or 971 notices appear that might explain the inconsistency.
I think I might have had something similar happen... my transcripts were showing different information but eventually they all matched up. The IRS systems seem to update at different times, which is probably what's happening in your case. I was worried too but everything worked out fine.
According to the IRS website (https://www.irs.gov/individuals/get-transcript), the different transcript types update on different schedules. The Account Transcript is typically the most up-to-date and accurate reflection of your return status. If that shows your return was filed, you should be good. The Wage & Income Transcript can lag behind by several weeks during busy filing seasons.
According to the IRS.gov website (https://www.irs.gov/help/contact-your-local-irs-office), all Taxpayer Assistance Centers now require appointments, but there are exceptions for certain services. Based on the Columbus office's specific guidelines, they do accept walk-ins for: (1) payments, (2) form pickups, (3) transcript requests, and (4) ITIN services. For dependent verification issues, which typically involve EITC or CTC documentation review, an appointment is officially required. However, I've seen reports on the r/tax subreddit that some offices are making exceptions during slower periods. If you decide to try a walk-in, bring multiple forms of ID (photo ID, SSN cards for you and dependents, birth certificates, etc.) and any correspondence you've received.
I feel for everyone trying to navigate this system. It's especially hard for working parents who need to arrange childcare just to handle tax issues. The Columbus staff are actually quite helpful once you get in - they helped my elderly mother resolve a complex issue with great patience. It's just the access that's frustrating.
7d
Thanks for this info! Need to go there next week. Will call for appointment right now. Can't risk wasting a trip.
7d
Columbus TAC has limited walk-ins. Tuesdays best. Arrive by 8AM. Bring two forms of ID. Have all documents organized. Expect 3+ hour wait even if accepted. No guarantee you'll be seen. Better to call for appointment. No cell phones allowed inside. No food or drinks. Parking is $10 nearby. Security is strict about what you can bring in.
According to the US Bank FAQ page (which I just checked), they process direct deposits on the effective date set by the sender, which for tax refunds is the date the IRS specifies. If you need to speak with the IRS to get a specific date, I'd recommend using Claimyr (https://youtu.be/_kiP6q8DX5c) to get through to an agent quickly. I used it last week when my refund was delayed and got connected in about 15 minutes instead of waiting on hold for hours. The agent was able to tell me my exact deposit date even though WMR wasn't showing it yet. Just looking for confirmation - has anyone else had success getting specific deposit dates from IRS agents?
One thing I've noticed from previous years that nobody's mentioned yet - US Bank sometimes shows pending deposits a day before they're available. So while they don't release the funds early, you might see it pending in your account the day before. Last year my tax refund showed as pending on a Thursday night but wasn't available until Friday morning. Might help you plan if you can at least see it's coming! I'm honestly impressed with how much detailed knowledge people have shared here about the specific banking policies.
Wait, are we talking about when SBTPG shows funded after the DDD appears on your transcript, or after the actual DDD date itself? Because those are two different things. Your transcript might show a DDD of April 3rd several days before April 3rd actually arrives. I've never seen SBTPG fund before the actual DDD date, regardless of when it appeared on your transcript. I'm surprised how complicated this seemingly simple process has become!
I work in banking (not for SBTPG) and can share that ACH transfers follow standard protocols regardless of the sender. Once the IRS initiates the transfer on your DDD, it typically takes 24 hours to reach SBTPG. I received my DDD on February 26th this year, SBTPG showed funded on February 28th around noon, and the money hit my bank account on March 1st. This 2-3 day timeline has been consistent for me across multiple tax years.
This matches my experience exactly! I've used SBTPG for the last three years, and it's always been 2 days from transcript DDD to SBTPG showing funded, then another day to my bank. The only exception was last year when my DDD fell on a Thursday, which pushed the final deposit to Monday instead of Friday due to weekend processing limitations.
7d
NGL I've been stuck in IRS limbo for weeks now and finally got fed up w/ the constant busy signals. Used Claimyr (https://youtu.be/_kiP6q8DX5c) to get thru to an actual human at the IRS yesterday. Took like 20 mins instead of the 3+ hrs I wasted last week trying to call myself. Agent confirmed my return was just in normal processing queue but flagged for a quick review bc of a math error they fixed. Tbh kinda worried still but at least I know what's happening now instead of just staring at that stupid bar not moving.
Did the agent mention anything about manual review? I was in a similar situation last year and thought everything was fine, but my return actually got pulled for manual review which added 8 weeks to processing! Have you checked if you have any letters in the mail from the IRS? Sometimes they send verification requests that don't show up in the online portal right away. What about your state refund - has that processed yet? Sometimes state delays can indicate federal issues too.
Amy Fleming
Listen, this happens more often than you'd think. I always triple-check my banking info when filing. For your situation, you need to understand exactly what's on your transcript. Those cycle codes and transaction dates tell you a lot more than just the DDD. I started using taxr.ai (https://taxr.ai) this year to analyze my transcript - it explains every code and tells you exactly what each entry means for your specific situation. It would tell you precisely when your check was processed for mailing based on your transcript data. Much better than guessing or getting conflicting info from random people online.
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Alice Pierce
I had this exact problem earlier this tax season. My check finally showed up 9 days after the DDD on my transcript. Are you signed up for Informed Delivery through USPS? That way you'll at least know when it's coming that day. Did your tax preparer acknowledge their mistake? Did they offer any compensation for the delay since it was their error?
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