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Just wanted to share my experience this tax season with the whole TurboTax/TPG/Santa Barbara Bank & Trust situation. I e-filed through TurboTax on February 10th and opted to have my fees taken out of my refund. My return was accepted the same day, and the IRS 'Where's My Refund' tool showed approved on February 22nd with a direct deposit date of February 27th. Here's where things got interesting. The money didn't hit my account on the 27th. I remembered from previous years that when you choose to have fees taken out, your refund actually goes through TPG (Tax Products Group) which is handled by Santa Barbara Bank & Trust first before coming to you. I checked the TPG website (https://taxpayer.sbtpg.com/) and saw my refund was received from the IRS but was still showing as "pending" for almost 3 days after the IRS deposit date. Last year, it only took them about 24 hours to process and send to my bank. Anyone else experiencing delays with TPG this year? I'm wondering if this is normal for the 2024 tax season or if I should be concerned. The house payment is due next week, and I was counting on this refund to cover part of it.
According to the IRS2Go app FAQ (https://www.irs.gov/newsroom/irs2goapp), WMR updates once every 24 hours, usually overnight. But what they don't tell you is that the transcript system operates on a completely different schedule! My transcript updated on a Wednesday at around 3am showing code 846 with a DDD, while WMR didn't update until Thursday afternoon. The IRS Refund Inquiry Unit page even mentions that "various IRS systems update at different times" but doesn't specify exactly when.
Yep, got my DDD on a random Tuesday last yr. The whole "Friday only" thing is BS tbh. Transcripts can update any day, but ppl keep spreading misinfo. I've been tracking this for 3 yrs now and seen updates every day of the week except Sunday. The cycle code on ur transcript (last 2 digits) can sometimes hint at ur update schedule, but even that's not 100% reliable. Congrats on ur DDD tho!
Just to clarify for everyone - a 570 code means "additional account action pending" which could be many different things. Have you checked if there's a 971 code as well? That would indicate a notice was sent. Did you claim any credits like EITC or CTC? Those can trigger automatic reviews, right? And have you verified that your transcript shows the correct address in case they're trying to contact you?
The 570 code is like a yellow traffic light in the IRS processing system - it's not a full stop, just a pause while they check something. I've seen this happen to many people this tax season. The good news is that for most folks, it resolves within 2-3 weeks without any action needed. Think of it as your return going through an extra security checkpoint at the airport - annoying but usually just a brief delay. If you're worried, you can always call, but be prepared for a long wait or busy signals - it's like trying to get concert tickets when they first go on sale.
I received exactly $3,200 in total stimulus payments ($1,200 + $600 + $1,400) and was worried about this same issue. Called the IRS on February 22nd and waited 1 hour 47 minutes to speak with someone. They confirmed that legitimate stimulus payments are NOT being recaptured. My refund of $2,743 was deposited 9 days later with no offset.
Be careful about this situation! I had a friend who ignored an IRS notice about an Advanced Child Tax Credit repayment thinking it was related to stimulus payments. Here's what happened: 1. She received the notice in January 2. Assumed it was just stimulus confusion and ignored it 3. Filed her taxes expecting a $3,200 refund 4. Received only $1,800 with an offset notice 5. Had to spend weeks resolving the issue Make sure you understand exactly which pandemic program is being referenced in any notices.
Anyone else notice that Serve seems to process tax refunds differently than regular direct deposits? π€ My paycheck hits my Serve card instantly, but my tax refund last year took 2 days after the DDD. It's like they have a special holding pattern just for government deposits. Maybe they're earning interest on our money for those extra days? Just saying...
I've been tracking my refunds with Serve for the past three years, and I've noticed there's actually a pattern to when they release IRS deposits. In my experience, if your DDD falls on a Friday (like 3/22), Serve typically processes these over the weekend and they appear Monday morning. I've seen this happen consistently. Have you checked your account today? Many people in my tax groups are reporting their 3/22 DDDs hitting their Serve accounts this morning.
I'm not entirely convinced waiting is always the best approach... In some cases, it might be more prudent to take proactive steps. Perhaps consider contacting the Taxpayer Advocate Service if this extends beyond 30 days? They may be able to assist when standard channels prove insufficient. Alternatively, checking your account transcript rather than just the return transcript could provide additional insights. The account transcript sometimes shows resolution codes that don't appear elsewhere. I'd suggest monitoring both if possible.
I tried the Taxpayer Advocate route last year and they told me they couldn't help unless I was facing immediate financial hardship (like eviction or utility shutoff). They're really overwhelmed and have strict criteria for taking cases now.
7d
Is there a specific way to read the account transcript that helps identify if these codes will resolve soon? What specific indicators should we look for?
7d
Just wanted to share a success story! I had the exact same codes (570/971) appear on my transcript on March 10th. I didn't take any action, just kept checking my transcript every few days. On March 28th, I suddenly saw code 846 (refund issued) and received my direct deposit the next day. The system really does work itself out in many cases. My theory is that the 570/971 combo is often just the IRS computer system flagging returns for a quick review before automatic approval. Hang in there everyone!
This happened to me on April 12th last year, just THREE DAYS before I needed to make a down payment on my apartment! The offset notice said I owed $1,200 to the Department of Education, but I had documentation showing my loans were in good standing. I called the Treasury Offset number at 7:00 AM exactly when they opened, got the agency info, then immediately called the Dept of Education. Turns out they had applied someone else's defaulted loan to my SSN! Had to send in my driver's license, SS card, and a notarized statement. Got it fixed by April 29th and my refund released May 3rd. If you need this money urgently, emphasize the financial hardship when you call. Sometimes they can expedite the review process.
I think I might have had a similar situation... My refund was reduced by about $800 last year for what they claimed was an unemployment overpayment from 2021, but I'm pretty sure I never received those benefits. I was too overwhelmed to fight it at the time because I was dealing with a family emergency, and honestly, I just let it go. Probably should have pushed harder, but sometimes the mental energy required just isn't worth it when you're going through other stuff.
8d
Did either of you have to provide bank statements as part of your dispute? I'm wondering if there's a standard package of documents that works best for these situations. Also, did you submit everything electronically or did you have to mail physical copies? π The government and their love for paper trails...
7d
Did your notice specify exactly how much they're planning to offset? In my experience handling these situations, the amount can tell you a lot about what type of debt they think you have. For example: - Exactly $1,750 often indicates a specific type of education debt - Around $2,400-$3,600 is common for state tax issues - Offsets of $10,000+ are typically for child support Also, what was the exact wording of the notice? Was it an official IRS CP504 notice or something else? The specific form number makes a difference in how quickly you need to respond.
Pro tip from someone who preps way too much: split ur refund using Form 8888! I directed part of my refund to my NFCU acct and part to my local CU. NFCU charged the fee but my local didn't. Next yr I'm skipping NFCU completely. Also double-check ur routing/acct #'s before filing - one wrong digit and u might end up with a paper check anyway. Btw the fee is exactly $15 as of 4/12/24.
I experienced this exact issue on March 24th when my $3,247 refund hit my Navy Federal account. They deducted exactly $15.00 as a "processing fee" which wasn't charged in previous years. I called and spoke with a representative for 37 minutes who explained this was implemented in January 2024. After expressing my disappointment about the lack of clear communication, they agreed to refund the fee as a one-time courtesy. I understand they're a business, but I wish they'd been more transparent about this change.
Have you tried using the IRS2Go mobile app instead of the website? Sometimes it works when the website doesn't. Also, are you entering the exact refund amount to the penny? Any chance you're looking at your state refund amount instead of federal? What about your filing status - did you select the correct one (single, married filing jointly, etc.)?
BE CAREFUL with this error! Last year I ignored it thinking it was just a glitch, and it turned out there was an actual problem with my return. Someone had filed a fraudulent return using my SSN before I filed mine. Took 9 MONTHS to resolve and get my refund. I'd recommend calling the IRS identity theft hotline at 800-908-4490 if this persists more than a week, just to make sure nothing fishy is happening.
I'm dealing with this RIGHT NOW! My transcript shows code 846 dated 4/2/2024 which means the IRS sent my refund on Tuesday, but SBTPG still shows "Pending" status. Their automated system says they received my refund but it's "being processed" with no ETA. I need this money for a car repair ASAP! Tech support steps that worked for a friend: 1. Create account on taxpayer.sbtpg.com using EXACT info from tax return 2. Verify your identity through their system 3. Check if status shows "Funded" (IRS sent money) or just "Pending" 4. If "Funded" but not disbursed after 48hrs, call 800-901-6663 and ask for escalation to disbursement team 5. Mention specifically that IRS shows refund as issued via code 846 Will update when/if I get my money!
There seems to be some confusion about how SBTPG actually works with TurboTax. Did you know that SBTPG is actually owned by Green Dot Corporation, not Intuit (TurboTax's parent)? This matters because they operate as separate entities with different customer service systems. The most common issue isn't that refunds get lost, but rather that there's poor communication between systems. Have you checked both the IRS Where's My Refund tool AND the SBTPG refund status page? They often show different information during the transfer process. One clarification: if you paid for TurboTax directly (credit card, etc.) and didn't opt for fees to be taken from your refund, your refund bypasses SBTPG completely. SBTPG only gets involved when you choose the refund transfer payment option for covering tax prep fees.
Mae Bennett
Next year, consider paying your TurboTax fees upfront with a credit card instead of having them taken from your refund. You'll skip the whole TPG middleman situation entirely! π Your refund will come straight from the IRS to your bank account, usually 1-5 days after the official deposit date on WMR. It's like choosing between the express lane and the regular checkout at the grocery store - one has an extra step that takes more time. Plus, you actually save money this way too since TPG charges an additional processing fee (usually around $40) for the "convenience" of paying later.
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Beatrice Marshall
For anyone trying to check their refund status through TPG: β’ Go to https://taxpayer.sbtpg.com/ β’ You'll need your SSN, filing status, and refund amount β’ The "Payment Status" section shows where your money is in their process β’ "Pending" means they received it but haven't processed it yet β’ "Funded" means they've sent it to your bank Also, be aware that some banks hold deposits for 24-48 hours after receiving them, so there could be additional delay on your bank's end too.
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