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I'm dealing with this exact same frustrating issue right now! Filed in early February and set up my payment plan immediately, but I've been getting that "Your information is not available at this time" message for about 6 weeks now. It was causing me so much anxiety until I found this thread. Reading everyone's experiences has been incredibly reassuring - I had no idea this was such a widespread problem! I checked my bank account after seeing all the advice here, and sure enough, my scheduled payments have been processing perfectly despite the error message. It's such a relief to learn that the payment processing system works independently from their broken website display. I just tried the "Get Transcript" method that multiple people recommended and it actually shows my payment plan details clearly, even though the regular payment portal still gives that useless error. That automated phone line at 1-888-353-4537 was also super helpful - got my account information in just a few minutes without the usual IRS hold time nightmare. It's honestly outrageous that so many responsible taxpayers are dealing with this same technical glitch when we're genuinely trying to stay compliant and pay what we owe. But knowing this is a widespread IRS website failure rather than something we did wrong makes all the difference. Thanks to everyone for sharing their workarounds - this community support is invaluable when dealing with government system incompetence!

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Gavin King

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I'm so glad you found the transcript method worked for you too! I'm actually pretty new to dealing with IRS issues, but this thread has been like a crash course in navigating their broken systems. It's both reassuring and infuriating to see how many of us are going through the exact same thing. What really gets me is that we're all being responsible taxpayers - filing on time, setting up payment plans immediately, making our payments as scheduled - and yet we're the ones who have to stress out and become system experts just to confirm our own account information! The IRS should be making it easier for people who are trying to comply, not harder. But I'm definitely bookmarking all these workarounds for future reference. The fact that the transcript section and that automated phone line actually work when the main payment portal doesn't is such valuable information. It's like this community has reverse-engineered the IRS website to find all the parts that actually function! Thanks for adding your experience to the pile - every story helps reinforce that this is their technical failure, not us doing something wrong.

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Harper Hill

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I'm going through this exact same nightmare right now and it's so frustrating! Filed my taxes in early February and set up my payment plan right away, but I've been staring at that "Your information is not available at this time" message for over a month. I was starting to panic thinking I'd messed something up with the setup. But reading through all these responses has been such a huge relief! I immediately checked my bank statements after seeing everyone's advice, and you're absolutely right - my payments have been coming out exactly on schedule despite that error message. I had no idea the payment processing and website display were separate systems, but that explains everything. I just tried the "Get Transcript" method that so many people recommended and it actually worked! Shows all my payment plan details clearly even though the regular payment portal is still completely broken. That automated phone line at 1-888-353-4537 was a lifesaver too - got my information in minutes without having to wait on hold forever. It's honestly ridiculous that the IRS website is this broken when we're all trying to do the right thing and stay current on our taxes. But knowing this is a widespread technical issue and not something we did wrong makes all the difference. Thanks to everyone for sharing your experiences and workarounds - this community support is invaluable when dealing with government system failures!

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I'm so glad you found those workarounds helpful too! It's honestly amazing how many of us are dealing with this exact same issue - it really shows just how widespread this IRS website problem is. I was feeling completely alone and stressed about this until I discovered this thread. What really strikes me is how we're all responsible taxpayers doing everything correctly - filing on time, setting up payment plans immediately, making scheduled payments - yet we're the ones dealing with all this anxiety because of their broken website! It should be the other way around where they make compliance easier, not harder. The fact that the transcript method worked for you gives me even more confidence that these workarounds are solid. It's like this community has become the unofficial IRS website troubleshooting guide! I'm definitely saving all these tips for future reference because who knows when their system will glitch out again. Thanks for sharing your success with that automated phone line too - knowing it actually works quickly without the usual IRS hold nightmare is so valuable. It's great to see more confirmation that our payment plans are all working fine despite what the main portal shows!

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Great point about the mileage implications! I'm actually dealing with this exact scenario and want to make sure I understand correctly. If my home office qualifies as my principal place of business, can I deduct mileage for trips like: 1) Home → Client A → Client B → Home (multiple clients in one day) 2) Home → Office supply store → Client → Home 3) Client A → Client B (driving between clients without going home first) I'm tracking everything in a mileage app but want to make sure I'm not missing any deductible trips or accidentally claiming something I shouldn't. The difference between "commuting" and "business travel" seems to hinge entirely on whether my home office truly qualifies as my principal place of business. Also, does anyone know if there are specific IRS guidelines on how to document this properly? I want to make sure my records would hold up if questioned.

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Yes, if your home office qualifies as your principal place of business, all three scenarios you mentioned would be deductible business mileage! Here's the breakdown: 1) Home → Client A → Client B → Home - Fully deductible as business travel from your principal place of business 2) Home → Office supply store → Client → Home - Fully deductible (business errands count too) 3) Client A → Client B - Deductible as travel between business locations For documentation, the IRS wants contemporaneous records showing: date, odometer readings (start/end), business purpose, and destinations. Most mileage apps handle this automatically, but also keep a backup log. Photos of your odometer at year-end can help validate total annual mileage. The key test is that "administrative or management activities" test - if you're doing your scheduling, invoicing, and business planning at home, you're likely good. Keep records showing what business activities happen at your home office versus client sites. A simple calendar noting "admin work at home office" vs "client meeting" can be powerful documentation if ever questioned.

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Zara Shah

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One thing that helped me clarify this situation was understanding that the IRS uses a "facts and circumstances" test when you have multiple work locations. The key question isn't just about time spent, but about the nature and importance of the activities performed at each location. Since you're doing administrative work, calls, and presentations at your home office, this sounds like it meets the "administrative or management activities" test that others have mentioned. The fact that you spend more total hours at client sites doesn't disqualify your home office - those are considered temporary work locations since you're not doing substantial administrative work there. I'd recommend keeping a detailed log for at least a few months showing: - Time spent at home office and what activities you did - Time at each client location and nature of work performed - Any administrative tasks that could only be done at your home office This documentation will be invaluable both for determining if you qualify and for supporting your deduction if ever questioned. The "principal place of business" determination can save you thousands not just in home office deductions, but also in mileage deductions for all those client visits!

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This is really helpful! I'm new to the consulting world and had no idea about the "facts and circumstances" test. I've been stressing about whether I qualify since I'm out at client sites about 70% of the time, but reading through this thread makes me think my home office might actually qualify. I do all my invoicing, contract reviews, and proposal writing from home, plus I store all my business files there. The client sites are really just where I deliver the work I've prepared at home. Quick question - when you mention keeping a detailed log, does it need to be daily entries or would weekly summaries work? I'm trying to figure out the minimum documentation needed without going overboard on record keeping. Also, has anyone here actually been audited specifically on the home office deduction? I'd love to hear what that process was like and what documentation the IRS actually requested.

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Ryan Young

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Just wanted to share my experience as someone who went through this exact situation last year! At 17, I was making similar amounts selling vintage finds on multiple platforms and felt completely overwhelmed by the tax side. A few things that really helped me: 1. **Complete your sole trader registration ASAP** - You can do this online through HMRC's website. It's actually quite straightforward once you start, and you don't need a fancy business name (you can just use your own name). 2. **Set up a simple spreadsheet** - Track every sale, every expense, and keep photos of receipts on your phone. I wish I'd done this from day one instead of trying to reconstruct everything later! 3. **Put aside 20-30% of your profits** - Open a separate savings account and transfer a portion of each sale into it. This way you won't be hit with a massive tax bill you can't afford. 4. **Consider getting help with your first Self Assessment** - Whether that's through one of the tools others mentioned, or even just having an accountant review it before you submit. The peace of mind is worth it. The key thing is not to panic - HMRC actually has pretty good resources for young entrepreneurs, and making £6k from reselling at 16 is genuinely impressive! You're already being responsible by asking these questions early.

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This is such helpful advice! I'm in a similar situation (just turned 17 and selling on Depop/Vinted) and the 20-30% savings tip is brilliant. I've been spending everything I make and completely forgot I'd need to pay tax on it later! Quick question - when you say "put aside 20-30% of profits", do you mean profits after expenses, or just 20-30% of the total amount I receive from sales? I'm never sure if I should be calculating based on the gross income or net profit. Also, did you end up using your real name as your business name when registering? I wasn't sure if that looked unprofessional or anything.

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Great questions @Hannah Flores! When I say 20-30%, I mean after expenses (so net profit). For example, if you sell something for £50 but it cost you £30 to buy plus £3 for packaging and postage, your profit is £17 - so you'd put aside about £3-5 from that sale. The reason I suggest this percentage is because you'll pay income tax on profits over your personal allowance (currently £12,570), plus potentially National Insurance if you hit those thresholds. Better to save slightly more than you need rather than come up short! And yes, I just used my real name when registering - "Ryan Young" as my business name. It's totally normal and actually looks more trustworthy to buyers than some made-up business name when you're a young seller. You can always add a trading name later if your business grows, but for now, keeping it simple with your real name is perfect. The main thing is just getting registered and started with good record-keeping. You're already ahead of where I was at your stage by thinking about this stuff early!

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As someone who's helped quite a few young sellers navigate this exact situation, I'd strongly recommend getting your sole trader registration completed as soon as possible. Since you already have a UTR, you're halfway there - you just need to finish the online registration process on the HMRC website. A few key points that might help: **On timing**: The sooner you complete your registration, the better. You technically have until October 5th following the end of the tax year to register (so October 2025 for income earned in the current tax year), but there's no benefit to waiting. **On record keeping**: Start documenting everything now if you haven't already. Every sale, every expense (packaging, postage, travel to post items, etc.), and keep digital copies of receipts. This will make your Self Assessment much easier when the time comes. **On business expenses**: Don't forget you can claim legitimate business expenses against your income. This includes things like packaging materials, postage costs, a reasonable portion of your internet/phone bills used for business, and even travel costs to post items. The fact that you're being proactive about this at 16 shows great business sense! Many people your age (and older) ignore the tax side until it becomes a problem. You're definitely on the right track.

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This is really reassuring to read! I've been putting off completing the registration because I thought I needed to have everything perfectly organized first, but it sounds like I should just get it done now and sort out the details as I go. One thing I'm still confused about - when I originally applied for my UTR back in October, I think I might have said I was planning to start trading rather than that I'd already started. Since I've been selling since August, do I need to update anything or will this cause issues? I'm worried I gave the wrong start date and now I'm in trouble! Also, the travel costs thing is interesting - I usually walk or cycle to the post office, so I'm not sure if that counts as a claimable expense. Do you know if there's a minimum distance or cost threshold for travel expenses?

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Grace Johnson

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One thing nobody's mentioned yet - this might also depend on your accounting method. We're a solar company that uses accrual basis accounting, and our CPA has us handle these fees differently than our cash-basis competitors do. With accrual accounting, you might be recognizing revenue and expenses in different periods than when cash actually changes hands, which can affect how these origination fees are treated.

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Jayden Reed

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Is that really relevant to the customer's tax credit though? I thought the ITC calculation was based on what the customer paid for the system, not how the installer accounts for their costs internally.

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Emma Wilson

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As someone who's been dealing with solar financing for several years, I can confirm that the accounting method discussion is actually quite relevant to how these transactions are structured. While the customer's ITC calculation is indeed based on what they paid, the way we as installers account for and present these costs can affect whether they're considered part of the qualified expenditure. For example, if we're using accrual accounting and recognize the origination fee as a cost of goods sold in the same period as the system sale, it's easier to justify including it in the total system price for ITC purposes. Cash basis companies might handle this differently, especially if there's a timing difference between when they pay the fee and when the customer's system is installed. The key is maintaining consistent documentation that shows these costs are part of delivering the solar system to the customer, not separate financing expenses. I'd recommend having your accountant review how you're presenting these fees in your contracts to ensure they align with your accounting treatment.

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Emma Wilson

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This is really helpful context about the accounting side! I hadn't considered how the timing of when we recognize these costs could impact the ITC eligibility. Our company is still pretty small and we're using cash basis accounting, so I'm wondering if we should talk to our accountant about whether switching to accrual would be beneficial for our customers' tax credits. It sounds like having everything recognized in the same period would make the documentation cleaner and potentially strengthen the case for including origination fees in the ITC calculation.

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Oscar O'Neil

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Don't forget about the look-back period! Medicaid will scrutinize any large deposits or withdrawals in the last 5 years, so be ready to explain those if they appear on the tax forms. My mom's application got delayed because she had capital gains from selling her house, and even though it was an exempt asset, we still had to provide additional documentation.

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Oh thank you for mentioning this! There was a property sale about 3 years ago that would definitely show up on her returns. Should I include some kind of explanation letter with the application to address this right away? Or wait until they ask?

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I'd definitely include a brief explanation letter proactively! It shows you're being transparent and can actually speed up the process. When I helped my grandmother with her application, we included a simple one-page summary explaining any major financial transactions that appeared on her tax returns - property sales, large gifts, etc. The caseworker told us later that having those explanations upfront saved them from having to request additional documentation and helped her application move through much faster. Just keep it factual and straightforward - date of transaction, what it was, and where the money went.

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Another thing to keep in mind - some states have specific Medicaid application checklists that tell you exactly which tax forms they need. I wish I had known this earlier! When I was going through this process with my father last year, I spent weeks trying to figure out what to include. Then I discovered our state's Medicaid website had a downloadable checklist specifically for long-term care applications that broke down exactly which tax documents were required. It saved me from both over-submitting (like including every single TurboTax worksheet) and under-submitting (I almost forgot to include his 1099-R forms for pension distributions). The checklist even had little boxes to check off as you gathered each document. If your state has something similar, it might be worth looking for before you start printing everything. Some states even have different requirements depending on whether it's for nursing home care vs. home-based care services.

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LilMama23

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This is such great advice! I wish I had known about state-specific checklists before I started this whole process. I've been piecing together information from different sources and feeling completely overwhelmed. Do you happen to remember what section of your state's Medicaid website had the checklist? I've been browsing ours but it's not very user-friendly and I keep getting lost in all the different program types. Was it under long-term care specifically, or somewhere else? Also, did the checklist mention anything about how far back the tax returns need to go? I keep seeing conflicting information about whether it's 3 years or 5 years depending on the state.

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