IRS website shows "Your information is not available at this time" after setting up payment plan

This message usually appears when there's a processing delay in the IRS systems. It doesn't necessarily mean anything is wrong with your payment plan. The IRS can take 2-3 weeks to fully process payment plans in their system, but this year they're experiencing significant backlogs. First, check your bank account to confirm if your payment was withdrawn - this is the easiest way to verify the payment went through. Second, print or save the confirmation page/email you received when setting up the payment plan. This is proof you established the arrangement on time, which protects you from failure-to-pay penalties. If you're still concerned, you can request an account transcript from the IRS website (different from just checking your balance). This often shows information even when the payment portal doesn't. Just go to the "Get Transcript" section rather than the payment section.

I went through something similar last tax season and discovered taxr.ai (https://taxr.ai) which literally saved me from a panic attack. I was getting that same message for weeks and couldn't tell if my payments were being applied correctly. The tool analyzed my tax transcripts and payment history and showed me exactly what the IRS had on file about my payment plan. Turns out my payments WERE being applied but just not showing up in the online account view. The detailed breakdown let me see everything was actually fine despite the confusing message.

Just wanted to follow up - I tried taxr.ai after posting here and it was super helpful! I uploaded my notice and bank statement showing the payment, and it confirmed everything was actually processing normally despite the error message. It even showed me exactly where to find my payment confirmation number in the IRS system which I hadn't been able to locate before. The peace of mind was worth it, especially since I was worried about penalties. Definitely recommend for anyone dealing with confusing IRS messages!

If you need to actually speak with someone at the IRS about your payment plan, I highly recommend Claimyr (https://claimyr.com). I was in the same boat last month - payment plan set up but kept getting error messages online. After trying to call the IRS for THREE DAYS and never getting through, I used Claimyr and they got me connected to an IRS agent in about 20 minutes. You can see how it works in this video: https://youtu.be/_kiP6q8DX5c. The IRS agent confirmed my payment plan was active but there was a system glitch causing the error message. She manually verified all my payments had been correctly applied.

I need to eat some crow here... I tried Claimyr after posting that skeptical comment, and it actually worked perfectly. Got a call back in about 30 minutes and was speaking directly with an IRS agent. Found out my payment plan WAS active but there was a 45-day system delay before it would show up in my online account. The agent confirmed all my payments were correctly applied to my balance and I didn't need to worry about the error message. Saved me days of stressing and trying to get through on the phone myself. Never been happier to be wrong about something!

Have you tried checking your tax transcript instead of your account? Sometimes the transcript will show the payment plan info when the account section glitches out. Go to the IRS site, click on Get Transcript, and request the Account Transcript for 2024. It should show if your payment plan is active and any payments you've made.

Did you try using a different browser? I got that same message in Chrome but when I switched to Firefox it worked fine. Sometimes clearing your cookies or trying incognito mode helps too if it's just a website glitch.

I went through this exact same situation last year and it was incredibly stressful! The "information not available" message is unfortunately very common, especially during busy filing seasons. Here's what I learned from my experience: First, don't panic - if your payment was withdrawn from your bank account, that's the most important indicator that everything is working correctly. The IRS systems often have delays between processing payments and updating their online portal. Second, make sure you saved any confirmation emails or reference numbers when you set up the payment plan. These serve as proof that you established the agreement on time, which protects you from penalties. Third, try logging in at different times of day - I found that early morning (before 8 AM) or late evening often worked better when their servers weren't as busy. If you're still worried after a few more weeks, the account transcript suggestion from others here is spot-on. It often shows payment plan information even when the regular account view doesn't work. You can also call the automated payment line at 1-888-353-4537 which sometimes has more up-to-date information than the website. The key thing is that you set up the payment plan promptly after filing, so you're protected from failure-to-pay penalties as long as you keep making your scheduled payments on time. Hang in there!

I completely understand your frustration - this happened to me too earlier this year! The "information not available" message is so anxiety-inducing when you're trying to be responsible about your taxes. Here's what worked for me: I kept getting that same error message for about 6 weeks, but my payments were definitely going through (I could see them leaving my bank account). It turned out to be a system processing delay on the IRS side, not an issue with my payment plan. A few things that helped me verify everything was okay: - Check your bank statements to confirm payments are being withdrawn - Look for any mail from the IRS - they usually send a CP521 letter confirming your installment agreement - Try the "Get Transcript" option instead of the payment portal - it often shows different information The most important thing is that you set up the payment plan promptly after filing, which protects you from penalties. As long as you keep making your scheduled payments on time, you should be fine even if the website isn't cooperating. I know it's stressful not being able to see your account status, but based on what you've described, it sounds like everything is processing normally and it's just a display issue on their end. The IRS systems have been particularly overloaded this year.

I had this exact same issue last year and it drove me crazy for weeks! The "information not available" message is definitely a common glitch in the IRS system, especially during busy periods. Here's what I learned: The most important thing is that you mentioned your first payment already went through - that's actually the best indicator that your payment plan is working correctly. The IRS website display issues are separate from their actual payment processing system. I'd recommend trying to access your account at different times of day - I found that early morning (around 6-7 AM) or late evening after 10 PM often worked better when their servers weren't overloaded. Also, try switching browsers or clearing your cache - sometimes it's just a technical glitch on the web interface. If you're still anxious about it, you can call the automated payment line at 1-888-353-4537 and enter your SSN and payment plan details. This automated system sometimes has more current information than the website portal. The key thing is you set up the payment plan promptly after filing, which protects you from failure-to-pay penalties. As long as you keep making your scheduled payments on time (which it sounds like you're doing), you should be completely fine even if the website display is acting up. Don't stress too much - this is unfortunately a very common IRS website issue, not a problem with your actual account!

I went through this exact same frustrating situation about 6 months ago! The "information not available" message kept showing up for almost 2 months, and I was panicking thinking my payment plan wasn't set up correctly. Here's what I learned that might help ease your mind: if your bank account shows the payment was withdrawn, that's the strongest indicator that everything is working properly on the IRS side. Their payment processing system and their website display system are apparently separate, so payments can be processing fine even when the website is glitchy. I ended up calling that automated line someone mentioned (1-888-353-4537) and it actually had my payment plan information when the website didn't. Also got the account transcript which showed everything was being applied correctly. The most important thing is you set up the payment plan right after filing - that timing protects you from penalties even if there are technical issues with viewing your account online. As long as you keep making those scheduled payments (which it sounds like you're doing), you should be completely protected. I know it's super stressful not being able to see your account status, but based on what everyone else is saying here, this seems to be a really common IRS website issue this year rather than an actual problem with your payment plan. Hang in there!

I'm dealing with this exact same issue right now! Filed in February and set up a payment plan, but I've been getting that "information not available" message for weeks. Reading through all these responses is honestly such a relief - I had no idea this was such a common problem with the IRS website. I checked my bank account and the payments are definitely going through, which makes me feel a lot better after reading everyone's advice here. I'm going to try accessing the site early in the morning like someone suggested, and definitely going to look into that account transcript option since multiple people mentioned it shows information even when the regular portal doesn't work. Thanks to everyone who shared their experiences - it's so helpful to know this is a system glitch and not something wrong with our actual payment plans. The stress of not being able to confirm everything is set up correctly has been keeping me up at night, but it sounds like as long as the payments are processing through my bank, I can stop worrying so much about the website display issues.

I'm going through this exact same nightmare right now! Filed in early February and set up my payment plan right away, but I've been staring at that "Your information is not available at this time" message for over 6 weeks now. It's so frustrating when you're trying to be responsible and stay on top of your taxes but the IRS website won't cooperate. Reading through everyone's responses here has been incredibly reassuring though. I checked my bank statements and sure enough, my scheduled payments have been going through exactly as planned. I had no idea that the payment processing system and the website display were separate - that explains so much! I'm definitely going to try that account transcript option that several people mentioned, and I'll also give that automated phone line a shot. It's wild that there are better ways to check your payment plan status than the actual "manage my payment plan" section of their website. Thanks to everyone who shared their experiences - knowing this is a widespread technical issue rather than something wrong with my specific account has literally saved my sanity. I was convinced I'd somehow messed up the payment plan setup and was going to get hit with penalties, but it sounds like as long as the payments keep processing through my bank, I'm protected. The IRS really needs to fix these website issues - the stress and anxiety it's causing taxpayers who are trying to do the right thing is just unnecessary!

I'm so sorry you're dealing with this - I went through the exact same thing last year and it was incredibly stressful! The "Your information is not available at this time" message is unfortunately super common, especially during busy filing seasons when their systems get overloaded. The most important thing is that you mentioned your first payment went through - that's actually the best sign that everything is working correctly on the IRS side. Their payment processing system is separate from their website display system, so payments can be going through perfectly even when the website shows error messages. A few things that helped me when I was in your situation: - Keep checking your bank account to confirm payments are being withdrawn (sounds like you're already doing this) - Try logging in at different times - early morning or late evening often work better when servers aren't as busy - Save/print any confirmation emails or reference numbers from when you set up the plan - these protect you from penalties - Try the "Get Transcript" section instead of the payment portal - it often shows payment plan info even when the regular account view doesn't Since you set up your payment plan promptly after filing and your first payment processed, you should be protected from penalties even if the website display is glitchy. The IRS systems have been particularly overwhelmed this year, but as long as you keep making your scheduled payments on time, you should be completely fine. I know it's anxiety-inducing not being able to see your account status, but try not to stress too much - this is a very common technical issue, not a problem with your actual payment plan!

I'm dealing with this exact same issue right now and it's been driving me absolutely crazy! Filed my taxes in late January and set up a payment plan about two weeks later. For the past month and a half, I keep getting that same "Your information is not available at this time" message every single time I try to check my account status. Reading through all these responses has been such a huge relief though - I had no idea this was such a widespread problem! I was starting to think I'd somehow messed up during the payment plan setup process. Like others mentioned, I can see my payments coming out of my bank account right on schedule, which is reassuring after reading everyone's advice here. I'm definitely going to try that account transcript method that several people recommended, and I'll also give that automated phone line a call. It's pretty ridiculous that there are apparently better ways to check your IRS payment plan status than using the actual payment plan section of their website! The stress of not being able to confirm everything is set up correctly has been keeping me awake at night, but it sounds like as long as my scheduled payments keep processing through my bank, I'm protected from penalties. Thanks to everyone who shared their experiences - knowing this is just a technical glitch on the IRS side and not an actual problem with our payment plans is incredibly reassuring!

This is such a frustrating but unfortunately common issue with the IRS website system! I went through something very similar earlier this year and completely understand the anxiety it causes when you're trying to be responsible about your tax obligations. The good news is that if your payment came out of your bank account, that's the strongest indicator that your payment plan is working correctly. The IRS payment processing system operates separately from their website display system, so payments can process perfectly even when the online portal shows error messages. A few suggestions that helped me: - Try accessing your account during off-peak hours (early morning around 6-7 AM or late evening after 10 PM) - Use the "Get Transcript" feature instead of the payment portal - it often shows payment plan information even when the regular account view doesn't work - Call the automated payment line at 1-888-353-4537 for account information that's sometimes more current than the website Since you set up your payment plan promptly after filing and your first payment processed successfully, you're protected from failure-to-pay penalties as long as you continue making scheduled payments on time. Keep your confirmation number/email from when you set up the plan as additional protection. The IRS systems have been particularly overloaded this year, but this appears to be a display issue rather than an actual problem with your payment arrangement. Try not to stress too much - you did everything right!

I'm going through this exact same frustrating situation right now! Filed in early February, set up my payment plan immediately, and have been staring at that "Your information is not available at this time" message for over a month. It's been causing me so much anxiety because I want to make sure everything is set up correctly. Reading through all these responses has been incredibly reassuring though. I checked my bank account after seeing everyone's advice, and sure enough, my scheduled payments have been processing exactly as they should. It never occurred to me that the payment processing system and website display could be separate - that explains everything! I'm definitely going to try accessing the site during off-peak hours like several people suggested, and I'll check out that "Get Transcript" option since so many folks mentioned it shows payment plan info even when the regular portal doesn't work. That automated phone line at 1-888-353-4537 sounds like a lifesaver too. It's honestly ridiculous that so many responsible taxpayers are dealing with this same technical glitch when we're trying to do the right thing and stay current on our obligations. The stress of not being able to confirm your payment plan status is just unnecessary! But knowing this is a widespread IRS website issue rather than something wrong with our individual accounts makes me feel so much better. Thanks to everyone who shared their experiences - it really helps to know we're not alone in dealing with this broken system!