Filed February 2024: Transcript Shows "Unable to Process" Error and Identity Theft Hotline Referral After 9 Months

Filed my taxes back in February and still nothing. The Where's My Refund tool just says processing and my transcripts haven't updated in weeks. Called the IRS multiple times but just get the run around. Starting to lose my mind here. Today I tried again to get my transcript and received this message from the IRS website: "Internal Revenue Service United States Department of the Treasury MEMPHIS, TN 37501-1498 Tracking ID: 106980631803 Date of Issue: 11-23-2024 Information About the Request We Received Why We're Contacting You We're contacting you to report on the status of the request we received. Information About the Status of The Request On November 23, 2024, you submitted a request for information We apologize for the inconvenience, but we are not able to process the requested tax year at this time. Please note: Transcript requests for other tax years may be available. You or your representative can contact the Identity Theft Toll-free at 800-908-4490 for any tax year that is not available." I've never gotten an error like this before. What does "not able to process the requested tax year at this time" even mean? Is this related to my refund delay? I'm especially concerned about the mention of the "Identity Theft Toll-free" number - does this mean they suspect identity theft with my return? Has anyone else gotten this message when trying to access their transcripts? I'm really worried now. Not only am I not getting my refund after 9+ months, but now I can't even see my transcript information. Anyone else dealing with this or know what's actually going on? Should I call that 800-908-4490 number?