2023 Tax Refund Stuck in "Action Required" Status 9 Weeks After In-Person ID Verification - No Notice Received Yet

Filed my 2023 tax return (filing as Head of Household) but still haven't received my refund. Had to verify ID in person on Dec 13th. The lady at the office said to wait 12 weeks because their site was down and they were prepping for 2024. I'm seeing people here saying it should only take 9 weeks - well, it's been 9 weeks now and still nothing. When I check Where's My Refund on the IRS website, it shows "Action Required" with the following message: "We received your tax return and are reviewing it. If we need additional information, we'll mail a notice with further instructions. If you've already received a notice, please follow the instructions. If we determine no additional information is needed, we'll continue to process your refund." Here's exactly what I'm seeing on the IRS website: Tax year 2023 ! Action Required Please read the following information related to your tax situation. You may need to provide additional information to receive your full refund. We received your tax return and are reviewing it. If we need additional information, we'll mail a notice with further instructions. If you've already received a notice, please follow the instructions. If we determine no additional information is needed, we'll continue to process your refund. Your personal tax information Tax Year: 2023 Filing Status: Head of household I haven't received any letter or notice in the mail yet explaining what "Action Required" actually means. I'm getting really frustrated because the WMR tool just keeps showing this same message and I don't know what action they actually need from me. The website doesn't provide any specific details about what information they're missing or what I need to do next. Is there anything else I can do besides wait? Should I call the IRS directly? Has anyone else experienced this "Action Required" status that never changes after ID verification?

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13 comments

Riya Sharma

The IRS "Action Required" status on your refund indicates your return is under manual review, but there's an important distinction here - while it says "action required," they haven't actually specified what action they need from you yet. The message shows they're still in the evaluation phase to determine IF they need more information. Your 2023 return filed as Head of Household is being reviewed, which is a common verification point for the IRS since this filing status has specific eligibility requirements. The system is essentially in a holding pattern - they'll either clear the return for processing if everything checks out, or send you a notice requesting specific documentation. The key detail in the OCR is the conditional language: "If we need additional information, we'll mail a notice." This means you don't need to take any action until you receive an actual letter from the IRS. Since you previously verified your ID in person on December 13th, this current review is likely a separate verification process. While the 9-week timeline is standard, your case may be experiencing additional delays due to the tax season preparation period you mentioned. Continue monitoring your mail for any IRS notices, and if you don't receive anything within the next 2 weeks, request your tax transcript directly from the IRS to check for any updates that might not be reflected in the Where's My Refund tool.

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