DEO eligibility issue after claiming weeks - determination says 'not eligible' for payment

This happens a lot with DEO. There are several possible reasons for this message: 1. You might have answered one of the claim certification questions in a way that triggered an automatic denial (like saying you weren't available for work or refused a job offer) 2. There could be a wage discrepancy that DEO detected with your former employer 3. Sometimes there's an ID verification issue that wasn't properly cleared 4. If you recently started a new claim after exhausting benefits, there might be a quarterly wage review issue You should check your Determination & Pending Issue Status page carefully - sometimes the issues are listed with old dates but are actually new. Also check your Monetary Status page to make sure everything looks normal there. Unfortunately, you'll likely need to speak with a DEO agent to resolve this. The CONNECT system is notoriously bad at displaying the actual reason for claim problems.

The EXACT same thing happened to me last month!! The message about "eligibility issue that was resolved with determination" is super misleading because it sounds like something was already fixed but actually means something is WRONG. In my case it was because my former employer contested my claim (4 MONTHS after I was approved!!!) saying I quit voluntarily when I was actually laid off. The stupid thing is that DEO never notified me about this - no email, no message in CONNECT, nothing in my determination page. I spent THREE WEEKS trying to get through on the phone before I finally reached someone who could tell me what was going on. By then they'd already stopped my payments for almost a month and I had to file an appeal. The DEO system is BROKEN and designed to make people give up. Don't let them win!!

I've seen this before and it's often one of two things: 1) A work search verification issue - DEO randomly selects people to verify their work searches. If they selected you and there was a problem with your verification, this can happen. 2) A quarterly wage review - Every quarter, DEO checks if you earned wages that weren't reported while claiming. Even small unreported income can trigger this. You absolutely need to speak with a DEO agent. The frustrating part is that regular DEO phone lines are nearly impossible to get through. After trying for weeks, I found a service called Claimyr that got me connected to a DEO agent in about 20 minutes. Their website is claimyr.com and they have a video showing how it works: https://youtu.be/UzW_hbUy-ss?si=zORd51jeq1GX5Ldj It was the only way I could finally get my issue resolved. The DEO agent told me exactly what the problem was (in my case, my former employer had filed wage information late which triggered a review).

u might want to check if u accidentally said u earned income when claiming. i once typo'd and entered $10 when i meant to put $0 and it froze my whole claim for 3 weeks lol. if u have a determination letter somewhere it should tell u the reason but finding those stupid letters in connect is like a treasure hunt

This is so typical of DEO. They just LOVE to deny people for mysterious reasons without explaining anything. I bet if you eventually get through to someone, they'll claim they "sent you a letter" that magically never arrived. I've been dealing with Florida unemployment on and off for years and it's always the same story - they make the system as confusing as possible hoping people will just give up. I wouldn't be surprised if this was just a glitch in their system too. CONNECT is infamous for randomly glitching out and showing incorrect statuses. Sometimes claiming again next time fixes these random issues.

Have you verified that all your claim information in CONNECT is still correct? Sometimes if your contact info or bank account details change in the system (even due to a glitch), it can trigger payment holds. Also, check your payment method status - if you're using direct deposit, sometimes banks reject payments if the account numbers don't match perfectly. Lastly, if you recently hit your benefit year end date, the system sometimes automatically reviews eligibility even if you have funds remaining. Check your claim status page to see if your benefit year end date has passed.

Just wanted to follow up - were you able to resolve this issue? If you're still having trouble getting through to DEO, seriously consider using a service to connect you. When I had a similar problem, I wasted over a week trying to get through on my own before using a connection service. Also, check if your local CareerSource office can help. Sometimes they have direct lines to DEO and can assist with basic claim issues or at least tell you what's going on with your claim.

Oh wow, this is such a relief to read! I'm dealing with something similar right now - got the same mysterious "eligibility issue" message after claiming my weeks and absolutely NO explanation anywhere in CONNECT. I've been panicking for the past two days thinking I did something wrong. Your experience with the fact-finding request that never showed up makes so much sense. The CONNECT system seems to have so many glitches like this where important notifications just disappear into the void. It's honestly criminal that they expect us to respond to things we can't even see! I'm definitely going to try calling DEO again tomorrow, but if that doesn't work I might have to bite the bullet and use a service like Claimyr too. $20 is definitely worth it if it means I can actually get answers and get my payments back on track. Thanks for updating us on how it got resolved - gives me hope that mine might be something simple like this too!

This thread is so helpful! I've been lurking here for months dealing with my own DEO issues, and stories like this give me hope that there are actual solutions even when CONNECT makes everything seem impossible. What really gets me is how the system can just... lose important notifications like that fact-finding request. It makes you wonder how many people have had their claims denied simply because they never received something they were supposed to respond to. The whole "you didn't respond so you're ineligible" thing when the request never even showed up is infuriating. I'm bookmarking this thread for future reference. The tip about having all documentation ready when you finally get through to an agent is really smart - I never would have thought of that but it makes total sense that being prepared would help speed up the resolution. Thanks to everyone who shared their experiences here. It's reassuring to know that these mysterious "eligibility issues" usually have explanations (even if DEO makes it nearly impossible to find out what they are without jumping through hoops).

This whole thread is exactly why I tell everyone to save screenshots of EVERYTHING in CONNECT! The system has so many glitches and missing notifications that you really need to protect yourself with documentation. I had a similar issue last year where DEO claimed I didn't respond to an "identity verification request" that literally never appeared anywhere in my account. When I finally got through to someone (after weeks of trying), the agent admitted it was a known system bug where certain notifications weren't displaying properly for some users. What's really messed up is that they put the burden on us to somehow magically know about requests we can't see, then penalize us when we don't respond. It's like being expected to take a test you were never told was happening. For anyone going through this - don't give up! These "eligibility issues" almost always have simple explanations, but DEO makes it nearly impossible to find out what they are without speaking to an actual human. The connection services like Claimyr really are worth it when you're stuck in phone call hell for weeks. Also, once you do get it resolved, ask the agent to put notes in your file about what happened. Sometimes having that documentation helps prevent the same issue from happening again later.

This entire thread perfectly captures the nightmare that is dealing with DEO! Reading through everyone's experiences, it's clear that CONNECT has serious systemic issues with notifications not appearing properly. What really bothers me is how this creates a two-tier system where people who can afford services like Claimyr get their issues resolved quickly, while those who can't are stuck in phone call hell for weeks or months. It shouldn't cost extra money just to access the unemployment benefits you're entitled to! I'm currently dealing with my own mysterious eligibility issue (different from OP's but equally frustrating) and this thread has convinced me to start taking daily screenshots of my CONNECT pages. The idea that they can claim they sent notifications that never actually appeared is terrifying - especially when your financial survival depends on these benefits. Thanks to everyone who shared their stories and solutions here. It's sad that we have to rely on community knowledge to navigate a system that should be straightforward, but I'm grateful this resource exists. DEO really needs to fix their notification system before more people get denied for "failing to respond" to invisible requests.