CDLE Nightmare: 3 Weeks No Benefits, Program Integrity Hold, Can't Reach Anyone - Help!
I'm at my wits end with the unemployment department. Been trying to get my benefits for 3 weeks now and keep hitting roadblocks. Got a determination saying I'm denied benefits for like 8 months because I 'failed to provide info'. But I sent everything they asked for last week! Plus there's some program integrity hold stopping my payments. I've tried calling over and over but the queue is always full within minutes of opening. When I finally got through to someone in Appeals, they couldn't even give me clear answers. Anyone else dealing with this nightmare? Any tips on how to actually get this resolved?
25 comments
Darcy Moore
Ugh, I feel your pain. The unemployment system is a total mess right now. I was in a similar situation last month. Here's what worked for me: • Keep calling first thing in the morning, like right when they open. It's annoying but persistence pays off. • Document EVERYTHING. Every call, every letter, every online submission. You might need it later. • If you can, try to get through to a supervisor. They sometimes have more authority to fix issues. • Check if your state has an unemployment ombudsman or advocate office. They can sometimes intervene on your behalf. • Consider reaching out to your local state representative's office. They often have contacts in the unemployment office and can help push things along. Hang in there! It's frustrating but keep at it. You'll get your benefits eventually.
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Edward McBride
Thanks for the detailed advice! I'll definitely try calling right at opening time. Did you have any luck with the ombudsman? I'm worried about involving my rep because I don't want to make waves, you know?
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Darcy Moore
The ombudsman was actually super helpful in my case. They were able to escalate my issue and get it resolved within a week. Don't worry about making waves with your rep - that's literally their job to help constituents with stuff like this. They deal with unemployment issues all the time.
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Edward McBride
That's reassuring to hear. I'll look into the ombudsman option and maybe reach out to my rep if things don't improve soon. Thanks again!
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Dana Doyle
man, the unemployment system is such a joke. they expect us to jump through hoops while we're already struggling. it's like they WANT us to give up and not get the benefits we're entitled to. 🤬
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Liam Duke
Preach! 🙌 It's like they forget we're real people with bills to pay. The whole system needs an overhaul.
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Manny Lark
ikr? its almost like they make it confusing on purpose so people just give up. total bs if you ask me
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Rita Jacobs
I found a way to actually get someone on the phone. Used this site's (claimyr.com) calling tool that dials the phone menu, stays on hold, waits for a live agent to pick up, then sends the call to my phone. It does cost $20, but it works. Here's a video explaining it: https://youtu.be/W4S1W6V2hOQ
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Khalid Howes
Sounds too good to be true. How does it actually work? Is it legit?
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Rita Jacobs
It's legit! Basically, they have a system that calls and navigates the phone tree for you. When a real person picks up, it forwards the call to your phone. Saved me hours of hold time.
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Ben Cooper
idk man, paying to get through to a government service we should have access to for free? Seems sketchy.
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Rita Jacobs
I get the skepticism, but for me, it was worth the $20 to not waste an entire day on hold. Time is money, you know? But totally get if it's not for everyone.
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Naila Gordon
Have you tried reaching out on social media? Sometimes tweeting at the unemployment office or posting on their Facebook page can get their attention. Public pressure works wonders 😉
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Cynthia Love
OP, I'm curious - did you get any kind of confirmation when you submitted your documents last week? Might be worth following up specifically on that if you haven't already.
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Edward McBride
Now that you mention it, I don't think I did get a confirmation. That's a good point - I'll definitely follow up on that. Thanks for the suggestion!
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Darren Brooks
lol welcome to the wonderful world of government bureaucracy 🎪🤡 where nothing makes sense and the rules are made up
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Rosie Harper
🤣🤣🤣 Ain't that the truth! It's like playing a game where they keep changing the rules and don't tell you.
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Elliott luviBorBatman
Hey, former unemployment office worker here. A couple things that might help: 1. The determination letter is often automated and doesn't always reflect recent updates. Keep pushing. 2. Program integrity holds usually need manual review. Ask specifically for a tier 2 agent when you call. 3. If you submitted docs online, there's often a lag in processing. Call and ask them to check for pending documents in your file. Hope this helps! The system sucks, but hang in there.
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Edward McBride
Wow, thanks for the insider info! I'll definitely ask for a tier 2 agent next time I call. Any other pro tips for getting through the phone maze?
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Elliott luviBorBatman
Pro tip: if you get a choice in the phone menu, always choose the option for filing a new claim. Those agents can usually help with existing claims too, and the wait times are often shorter.
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Demi Hall
have you tried faxing your documents? I know it sounds old school, but sometimes it gets processed faster than online submissions. worth a shot! 🤷♂️
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Mateusius Townsend
This is why we need UBI. The current system is broken beyond repair. 😤
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Kara Yoshida
Preach! 🙌 UBI would solve so many problems. No more jumping through hoops or dealing with broken systems.
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Philip Cowan
idk about that. UBI sounds good in theory but who's gonna pay for it? We're already drowning in taxes
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Mateusius Townsend
There are lots of proposed ways to fund UBI, like redirecting current welfare spending, implementing a VAT, or taxing big tech. It's not as impossible as it seems!
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