I’ve been pending for 10+ weeks now I call the to get a faster response and they tell me I have to wait on the phone interview. I’ve been waiting almost all year ..are there any other ways to get this resolved?
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Tom Maxon
I found a way to solve pending payments for weeks, watch this: https://www.youtube.com/watch?v=sSx1zEF6IOc
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Elizabeth Pinedo
Try contacting your local assembly member maybe they can help ask to you https://youtu.be/dlU-tUy_Mvo https://findyourrep.legislature.ca.gov
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Celesta Amaro
•I was told by that the only way to escalate a phone interview is to submit shut off notice or eviction notice.
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Felicia Pruitt
•Welcome All:) As far as I know you have to prove your financial hardship to the to get an interview expedited.
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Christopher Johnson
So I gave them a call and got it my pending weeks fixed but I still haven’t received my payments..how long does the pending weeks take to process?
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Felicia Pruitt
•Hello Christopher! 24-73 hours all business days.
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Christopher Johnson
So I have nothing to worry about?
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Christopher Johnson
how long does it takes a certification to process if it been pending? Finally went through because the lady processed it for me but I didn’t ask when I would receive the payments
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Felicia Pruitt
•Hi Again! As I mentioned above they take generally about 24-72 hours! Hang in there! If you do not see those payments you will need to give them a call just for some clarity. Best of luck:
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Christopher Johnson
•Ok just double checking thanks for the insight
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Cole Roush
I went through a similar situation last year - pending for months! What finally worked for me was calling first thing in the morning right when they opened (8am) and staying persistent. Also, if you have any documentation of financial hardship (like past due bills or notices), that can help expedite the interview process. Don't give up - I know it's frustrating but keep calling and documenting every conversation. You might also want to try reaching out through the "Contact Us" feature on the website in addition to calling. Hang in there!
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A Man D Mortal
•Thanks for sharing your experience! The 8am call tip is really helpful - I've heard that timing can make a huge difference in getting through. Did you find that certain days of the week worked better than others for reaching someone? I'm dealing with a similar pending situation and trying to figure out the best strategy. Also, when you say "documenting every conversation" - do you mean keeping notes on what each representative told you? I want to make sure I'm being as organized as possible with this process.
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